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Business Profile

Music Instrument Store

BYOGuitar.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Instrument Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom left hand conversion neck specs:SKUPriceQTYLine Total BYO-CS-Strat-GB-NeckB *****" scale Strat Conversion Neck Left Choose Hand (no up charge) Left Wood Maple Fingerboard Purple Heart $30.00 Fingerboard Radius 12"***** *** Adjustment Heel Neck Binding None Fret Size Modern Jumbo (.118" x .058")Inlays MOP Dots Headstock Shape Standard Include Nut? GraphTech TUSQ Slotted, White $14.95 Finish with Wudtone? No Thanks Their conversion neck **** says 4 weeks turnaround; but the custom **** says theyre backed up 6-8 ******** I ordered it on September 2nd 2024,And its been over 13 weeks NO delivery and I wrote several times and they lied and shined me on saying for weeks it would be quote:your neck is in production and will ship within a week. We'll send tracking information when it ships.Your neck is in production now. It will ship next week. We'll send tracking when it ships.We are backed up due to order volume. Orders are taking 6 week longer than expected as stated on our custom shop ****.Just a pack of lies.I fear theyll tamper with the neck and send a bad unit frankly.There are lots of online complaints about BYO Guitars in fact.Its 14 weeks turnaround and nothing but emails excuses.I genuinely regret dealing with BYO and theyve cost me money not being able to finish this studio guitar.I either want a the neck made right NOW or a FULL REFUND because they have cost me a lot for their unethical behavior.

  • Initial Complaint

    Date:08/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband purchased a guitar from this business in early may and we have yet to receive our ***** guitar. He calls every week and every week they state they are shipping it out tomorrow. We need the product we paid for and I believe we should be compensated for the amount of time and lies this company has stated they were shipping our product.

BYOGuitar.com is NOT a BBB Accredited Business.

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