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Business Profile

Pool Contractors

Quality Design Nor'Easter Swimming Pools, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I do not accept the business's response as a resolution to my complaint because: I have been given no assurance that they have the means or staff to do the work required. I would like a refund so I can take my business elsewhere to a company that is actually able to repair pool tile. Waiting another season or more is unacceptable. 



    Sincerely,



    ******* *****unications.

    I summarized all of this in an email to the company dated 6/24/23 and asked for a resolution the response I got was from Frankie saying her tile person won't call her back and therefore she has no one to do the repair. They've given me zero reassurance that this work will ever be done.

    At this point because our pool needs a full tile replacement again and was under warranty with a company that refuses to do the work, I am requesting a payment from them of $3,500 so that I can find someone myself to do the repair. We had a contract, they broke it, the work still needs to be done.

    Business Response

    Date: 07/24/2023

    As described in the email from Frankie, another owner here at Quality Design Pools, the whole pool industry as a whole is having labor shortages which includes crews that do tile repairs. It is hard these days to find anyone knowledgeable and competent enough to do certain pieces of the project, including tile and repairs. We are working on getting a few different crews to be able to do tile and coping work for us but until they show up, we are unfortunately, left without very little to no options for any tile work. Once we have a crew or 2 able to do repairs, we will repair the tile at your property. We have it documented that the work will be covered under our 3-year warranty regardless of when the work actually takes place. I can only apologize for this inconvenience, but we will get out there as quickly as possible.

     

     

Quality Design Nor'Easter Swimming Pools, Inc. is BBB Accredited.

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