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Business Profile

Fishing Gear

Bassfishin Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishing Gear.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a bracket in December 2024 through a local dealer for a humminbird 360 mounting to Garmin trolling motor. While returning to weigh in in rough water a few weeks ago the bracket twisted from the 360 unit bouncing. I sent picture of the bracket to bass fish in electronics(bfe) along with pictures of the 360 showing no scratches or damage to the **************************************************************************************************** the 2 years of selling them and have refused to replace the bracket. I have a picture on the day of the tournament of my boat showing the 360 sitting straight. And pictures when we came off the water of the 360 sitting low from the twisted bracket. Sad when *** says they have never had a problem with this product, but when they do they are not willing to make it right. They also told me to try and twist the bracket back which twisting metal causes weakness. I have since tried and I cant get it completely straight due to the fact I dont have t machine tools to press this bracket properly. I just want a replacement or my money back to order a different brand.

    Business Response

    Date: 06/02/2025

    This customer reached out to us with no proof of purchase or any kind of order information. He claims it was purchased through another dealer but has not provided any proof of this purchase. We do not have any kind of warranty on this product that covers negligence. This product is made from 3/8" thick aluminum and the customer claims this was bent from normal wear. It is physically impossible to bend metal this thick unless it was physically damaged by the consumer. *** stands behind all of our products, even without proof of purchase within reason. However, this issue was clearly caused from some sort of physical impact. We even went to the extent of installing one of these plates in our shop and attempted to bend the plate with a crow bar and was unable to flex the plate in any way. In the end we do not cover physical damage caused by the consumer. We offered the consumer a replacement at 25% off retail as a sign of good faith which was rejected by the customer. 

    Customer Answer

    Date: 06/04/2025

     
    Complaint: 23396254

    I do not accept the business's response as a resolution to my complaint because:

    I gave the name of the ****** who bought and installed the bracket , but was never asked for any further info.  I will get the reciept as soon as the owner gets back to work.  He is not working this week.  
    The bracket holds a flexible shaft (humminbird 360) transducer which flexes when the boat hits waves to avoid transducer damage.   
    I never said anything about normal wear and tear.   I stated we were in a storm, which happens when fishing but is not an everyday occurrence, and when I hit  a few bad waves the bracket had to have bent.   There are zero scratches on my transducer and it is a type of plastic that would show damage if I hit something.  I expect a replacement bracket under warranty.  The bracket has now been bent while on the boat and I did as the company said and did bent it back the best I could but it is not totally flat.  Bent metal becomes weak and this bracket is compromised.   
    Sincerely,

    ****** ********

    Business Response

    Date: 06/05/2025

    I have stated everything I need to in this case. We are not willing to replace this bracket as there is no stated warranty coverage for neglect caused by the consumer. How do we close this case?

    Business Response

    Date: 06/05/2025

    This damage is not covered by our warranty policy and is not going to be replaced. 

    Customer Answer

    Date: 06/06/2025

     
    Complaint: 23396254

    I do not accept the business's response as a resolution to my complaint because: show me in The picture where my transducer has damage.  It is a flexible shaft on top of that and the bracket bent during rough water.  Our water here is nowhere near like some the pros run in up north and I have never seen this issue before.  But I am posting pictures of the bent bracket on every fishing page I am on, including the fishing series and clubs.  You may not want to take care of the one issue you have had but if I can convince everyone I encounter on the water I will let them know about this.

    I have not ever been one to post stuff like this but you brought this out of me as all I did was have an issue with your product I paid good money for.   


    Sincerely,

    ****** ********

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