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Business Profile

Seal Coating

JLP Sealcoat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Seal Coating.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Estimate said “thoroughly clean all asphalt services prior to Sealcoating. Includes edging grass lines, cleaning with wire brooms, High velocity blowers and or Hot air Lance”. Camera on garage that shows entire driveway proves that this cleaning was not done. as a result, there is a lot of leaf litter, twigs and other debris stuck under the seal coating. When I contacted the company I was told “they will come and look at it the next time they are in the neighborhood”. When a customer has an issue with workmanship, you immediately respond to see what the issue is. When a customer has paid in full, you immediately rectify the situation. You do not tell the customer that you will get around to it sometime in the future when it’s convenient for the company. very poor workmanship and customer service. I do not recommend this company.

    Business Response

    Date: 05/30/2023

    I have read your entire complaint and apologize for the inconvenience. Every driveway does get brushed and blown off before sealer is applied however there is always a chance, especially when the driveway is completely surrounded by trees, that debris will continue falling once it has been cleaned. This does not affect the effectiveness or properties of the sealcoat. The office staff has spoken to the homeowner and have this address on our scheduling rotation and are planning on rectifying as soon as possible.  

    Customer Answer

    Date: 05/31/2023



    Complaint: ********



    I do not accept the business's response as a resolution to my complaint because: video of the entire process shows that the driveway was never cleaned prior to the sealcoating  being applied. This violates the contract that specifically states that  the driveway would be cleaned prior to sealing. I paid for something that I did not receive. By the time the company gets around to looking at the final product, weather and driving on the driveway will loosen and remove the leaf debris, twigs and other debris that is now buried under the sealcoating.



    Sincerely,



    ******* ******

    Business Response

    Date: 06/01/2023

    Hi, the owner of this company attests that the driveway was cleaned off and has not ever sealed a driveway without blowing it off first in his 23 years in this industry. Please provide the video proof you claim to have. Thanks!

    Customer Answer

    Date: 06/01/2023



    Complaint: ********



    I do not accept the business's response as a resolution to my complaint because: I’d be happy to show the owner all of the videos when he comes to look at the driveway. 



    Sincerely,



    ******* ******

    Business Response

    Date: 06/13/2023

    We went to the location and the homeowner did not make contact with us. The sealcoat job looked good, there was tire debris from dirty tires and tree debris from overhanging trees that is actively falling and appears was falling during the sealer application. These are all normal even after the driveway is swept and blown off and does not impact the effectiveness of the sealcoat application. We do not recommend applying any more products to the driveway at this time. 

    Customer Answer

    Date: 06/13/2023



    Complaint: ********



    I do not accept the business's response as a resolution to my complaint because: on June 6 I watched two men walk up my driveway look in my backyard, walk across the driveway and look in my front yard. This is captured on video. So I did not think that they would find anything wrong with the job that they did. I wish I had read the previous customers reviews on the BBB website prior to hiring them. The previous customers have accurately summed up this company’s work quality and customer service. My driveway is just one more example of poor workmanship. I hope the BBB will post this complaint along with the other complaints about this company. I do not wish to hear from this company again and they are certainly not welcome on my property ever again.



    Sincerely,



    ******* ******

JLP Sealcoat is NOT a BBB Accredited Business.

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