Complaints

This profile includes complaints for Baron's Major Brands Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Baron's Major Brands Appliances has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Baron's Major Brands Appliances

  7 Technology Dr Bedford, NH 03110-6908

  
• 

  Baron's Major Brands Appliances

  12 Plaistow Rd Plaistow, NH 03865

  
• 

  Baron's Major Brands Appliances

  350 Loudon Road Concord, NH 03301

  
• 

  Baron's Major Brands Appliances

  465 Route 16 Ossipee, NH 03864

  
• 

  Baron's Major Brands Appliances

  344 South Broadway Salem, NH 03079

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 18, 2023. Purchased a Kitchen Aid cooktop for $1,439.00. Was told to pick it up at their warehouse as they do not hold anything. This is for a new build and had to wait for the house to be done. It was stored very safely, on it's own shelf.
  Box looked perfect, so sadly, we did not open to check the unit. Opened it on 8/22 to find the glass shattered and knobs bent. Contacted Barons immediately and are now being told we are out of luck. They were rude and so very unhelpful. Clearly this damaged happened at their warehouse or in the original shipping. We were told at one point that we would be getting a refund, so we bought another one last Thursday to meet a deadline for the counter company. Now, 5 days later, they are telling us that we are not.

  Business Response

  Date: 09/07/2023

  Hi *********,

  So sorry about the confusion. We thought you wanted a replacement piece, that we were getting for you. Your refund was issued to you on 8/31. If you did not receive it, please contact the store manager, Donna, at [email protected]. We are happy to help as always.

  Thank you for your business.

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an LG Range 0n 29 Nov 2017 from Barons with an extended warranty that expired in November 2022. Every possible part has been replaced and it still faults to a F9 code. In December 2022 when a technician from Reliable Repair was at my home he spoke with a rep from LG who said they would replace it because of continuous problems over the years.
  Brandon, the Manager at Baron's, has been giving me the run around with poor communication.
  I do not feel Baron's stand by their products and are not willing to help their customer.

  Business Response

  Date: 06/13/2023

  Hi ***,

  Our store manager Brandon has been trying to reach you regarding this replacement. Please reply to him using *******@baronsmajorbrands.com, or call him at the store, ###-###-####. Thank you.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

  Business Response

  Date: 04/11/2023

  Hi ****,

  Thank you for your feedback. While we most often use our in house technicians for repairs, we do also work with a network of other professionals so that our customers can receive service repairs as quickly as possible. Whether you are under the manufacturer's warranty, or our extended warranty coverage, all repairs are completed at no charge to you, regardless of the actual technician who conducts the service call.

  It is our understanding that you have been in communication with our Service Manager, Brittany, and that you have had service completed on your appliance. Should you have any other questions, please contact Brittany directly at [email protected].

  Thank you so much for your business.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Baron's delivery personnel damaged my brand new hardwood floor when installing a refrigerator. I have real property damage by Baron's Major Brands. Their insurance is denying the claim.

  Business Response

  Date: 02/15/2023

  Baron's allows for up to 7 days for customers to report damage to product/property after delivery.  This is a policy that we have in print, which provides the consumer ample time to bring anything to our attention that may have been missed initially.   We were not advised of any damage until 10 days after the refrigerator was put in place.  We have photos that show the product in it's final location which do not indicate any damage to the floor.  Due to these types of inconsistencies, It's standard operating procedure to redirect the claim to our insurance company.  Baron's insurance provider sent a letter of subrogation to to our subcontracted delivery company, and their insurance provider denied the claim due to lack of evidence indicating any liability.  This avenue was taken because the customer initially refused to file a claim through their own insurance company.  They have been informed that this is still an option, should they disagree with these findings.  Thank you.             

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18639505, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ********a tech within a half hr,. He checked for leaking gas ( neg.) . He turned on the oven and took an exhaust reading and advised that CO2 reading peaked at 33ppm (he stated normal reading should be appx 6 ppm). We asked about the gas additive, and we were told that ******* does not put any additives in the natural gas ( aside from the Mercaptan, which gives gas the rotten egg smell)
  On 12/08, I called Barons and s/w Adam J****** about my concerns with their Maint. company, ********* He advised that he would have the Svc Mgr, Brittany call me on 12/09/22. He also gave me the name of the WARRANTY Co. WARRANTECH. 800-833-8801 ( this co pays ******** to do the work)
  I have never rec'vd a call from Barons / Brittany.
  12/13/22 - I called Warrantech. They were reluctant to look for another service co, but finally agreed to …and said they would call me in 2-3 days ( Claim 778****).
  I emailed to Adam on 12/19 and 12/20 - no reply.
  I have not heard from this company or Barons, to date, 12/26/22.

  Business Response

  Date: 01/09/2023

  Hi ****

  Thank you for your feedback. We understand that our Technician Supervisor, Steve, was able to visit you and reach a resolution to your issue. We thank you so much for your business, and hope all goes well in the future. Should you have any other further questions, you can reach Steve via email at scase@********applianceservice.com. 

  Best Wishes,

  Ken G*******, General Manager

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was satisfied with Steve’s telephone call. He said he ordered more parts. Parts are to arrive here at my residence. Parts have not arrived as of yet. 
  Steve also asked if I would accept a check for $200 for food spoilage. I estimated our loss was closer to $600.  This complaint has not been rectified to my satisfaction. When we purchased our LG, I specifically asked to have a copy of the service agreement contract that we purchased. Baron’s had no physical contract but simply told us to call them, if needed, as they had it on file. I had no idea that food spoilage coverage was only $200. 
  *** ******
  

  
  

  Business Response

  Date: 12/22/2022

  Thank you for your feedback, and we apologize for any inconvenience you have experienced. We have escalated your complaint to our Tech Supervisor, Steve, who will be your point of contact going forward until the repair is completed. We understand you have already spoken with him, and have a plan in place. For any further questions, you can reach him via email at [email protected]. Thank you so much for your business, and we hope you have a safe and healthy holiday season.

  Business Response

  Date: 12/22/2022

  Hi ***. You can view your warranty coverage by logging onto New Leaf's website: *********************************. There is a copy of your warranty purchase attached here, that shows the date of purchase, model, and serial number, should you need it when you access your account. Thank you.

• Initial Complaint

  Date:09/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an oven back in August (about a month ago). The item was scheduled for delivery and prior to being loaded on the truck for delivery I was called and told that the oven was damaged. I declined the order and went back to the store. They initially offered me a floor model which was also damaged. I declined and they ordered me a similar but different model. When that item arrived today, it again was damaged. When I spoke with the plumber sent by Baron’s to install the oven, he was concerned about internal damage to the gas line so I again declined delivery.
  
  When I went back to the store I met sale rep Jon. I said I wanted to work with them and was told I could either cancel the order or take a 4th try. When I asked how we make it right, I was met with contempt and I decided to just cancel the order.
  
  Stay away from Baron’s. Their customer service is woefully inadequate and you’re better off going somewhere else.

  Business Response

  Date: 09/22/2022

  Hi *****

  We have already reached out to you, and are waiting for you to return the call from our District Manager, Rob. 

  Thank you,

  Ken G*******

  General Manager

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a full kitchen setup with extended warranty on all parts. Placed a service call as there was mold in between the glass of the beverage fridge, Tech arrived and stated that the seal was broken which is what caused the mold and that he would order a new door and come back out in 2 weeks to replace. Tech never showed so I called and when I called that told me the claim was denied and put me in touch with warranty company for clarification. I was informed that the claim was entered as "mold present" and that mold wasn't covered, I asked if the seal was covered and was informed that it was but that's now how Barons entered the claim. Contacted Barons and informed them and was told they would re-enter the claim as mold. After weeks of chasing an answer I was informed that the second claim was denied as they re-entered it as mold and now the door was no longer covered by the warranty at all. Barons wont own their mistake on the way the claim was opened and do the right thing. I want the door fixed/replaced or a full refund on my warranty. Horrible service they refuse to put a manager on the phone. Barons tells me to call the warranty company and they tell me to call Barons. I bought the warranty from Barons. they owe me the service I paid for.

  Business Response

  Date: 09/14/2022

  Hi *******

  We are sorry that you received bad information. I know it can be frustrating, but we will never leave a customer without a resolution. Our Service Manager, Brittany will reach out to you to help. For your future reference, her direct line is 603-792-8933 x 7129.

   

  Thank you,