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Business Profile

Bagels

The Bagel Cafe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bagels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around 9AM on 7/7/2022 I placed an online order (order number *****, totaling $33.28) with the Bedford NH Bagel Cafe located at 19 S River Rd. to be picked up at 10:30AM. At 9:10AM, I called the store to cancel my order because I wasn’t going to be able to pick it up. I spoke to a male who told me that he couldn’t process the refund on his own, but that the store manager would process it. I never picked it up.

    About a week later, the refund still hadn’t come through. I’ve called several times and the manager is never available to speak to me on the phone. I went to my bank and they called the Bagel Cafe, and a male there told them that they had processed the refund and were going to “call the credit card processor”.

    It is now July 30. I have not been refunded for this transaction.

The Bagel Cafe is NOT a BBB Accredited Business.

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