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Business Profile

Car Service

CU Certified Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased my extended warranty plan with my car and had expectations that the plan would serve as a backup in the event of an emergency. Emergency occurs where I need assistance with my engine due to mechanical issues and coolant line issues and I get blamed for the incident and I am told they can not assist with the matter. Again, my rationale behind purchasing a warranty plan was to cover incidents that might occur. They stated that at fault one of the incident, I refused to adhere and it was simply because the fault went away and as a driver, I’m thinking it is okay. When fault two came, that’s when I realized it was a big issue and I immediately stopped the car. It is disheartening that a warranty company can come to conclusions on “continued operations” when the fault one went away and I assumed it wasn’t an issue and when I realized it was, I immediately stopped and got the car towed. I believe the refusal is also within the cost of the repair, in which I was initially told “they would have to hear back from my bank before they make a decision on repair.”

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