Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a FREE lip flip treatment from “PM Aesthetics” on March 13, 2025 for my birthday. I clicked on the link that they texted my phone with and it provided me with the FREE lip flip treatment in their patient rewards app (see attached screenshots). I redeemed the treatment in the app and it was all set to book an appointment, which I did for March 18, 2025 at 635PM. I received two separate texts asking if I can get there earlier as they have time from 530PM and on. I get there, fill out all consent forms and ***, the manager, walks up front and starts talking to me and mentions that I “haven’t been there in over a year and that these texts/treatments are only sent to patients who have been there within the past year and then proceeded to delete my treatment on his end in front of me and tells me “the best I can do for you is offer you 50% off” after acknowledging that there was an error on the systems end. *** should have honored my treatment that I received in error on their end as I drove there and got there earlier than my set appointment per their request, however, *** took no accountability nor showed any remorse on his end and advised “it would only be like $36” concluding me to believe that this is how “PM Aesthetics” lures their customers in for business. *** also could not provide me with anyone (name or contact information) who is higher than him at “PM Aesthetics” to resolve this resolution. I do not feel comfortable going back to the Bedford location, however, for resolution for my wasted time and gas and God awful management from ***, I am seeking my FREE treatment back at a different location.

  Business Response

  Date: 03/21/2025

  No further action is required for this complaint. The customer overlooked the fine print on the promotion, which clearly states the following.: "This offer must be redeemed within 7 days of your birthday and is non-transferable and not redeemable for cash. The offer must be claimed within the app within the 7-day period. Redemption is subject to booking availability and cannot be extended due to holidays, weather conditions, or weekends. Must be an existing customer. Can only be claimed by patients seen within the past 12 months."

  The customer did not review the disclaimer prior to claiming the reward, which was not eligible for her. Consequently, no free services are required for an inactive patient. The customer is welcome to come back to the clinic to receive the service with no discount.

  Customer Answer

  Date: 03/21/2025

  
  
  Complaint: 23086542
  
  
  
  I do not accept the business's response as a resolution to my complaint because: 

  There was no “fine print” as you can see in the attachments. If you could provide proof of “fine print” that I received, that would be great! If you read my complaint, I successfully redeemed the treatment in the patient rewards app and successfully booked an appointment - your “manager”, ***, deleted it in front of me. Not only is there no accountability from ***, but now I can see that there is no accountability taken from PeachyMed Aesthetics. *** did not provide this information to me either on March 18, 2025.
  
  
  Thanks!
  

  Business Response

  Date: 03/24/2025

  To view the disclaimer message, it must be your birthday, and the message is located at the bottom of the page where the service is claimed. Most individuals review the disclaimer prior to claiming the service, as it clearly outlines the terms and conditions. If you would like to view the disclaimer again, I can reset your birthday to tomorrow. Please don’t hesitate to reach out if you have any further questions. We encourage all customers to carefully review the terms and conditions of any offer before proceeding.

  
  

  Please note that to claim a free offer or participate in raffles in the future, you must be an ACTIVE patient who has been seen within the past 12 months. This requirement is reasonable, as it would not be practical to provide complimentary services to inactive customers. We apologize for any misunderstanding regarding our policy on free services for inactive customers. ***iel should have communicated more clearly in the office that we do not extend free services to inactive customers.

  
  

  It is important for customers to read the fine print before claiming a free reward in the app. While the app may allow a reward to be claimed regardless of activity status (as sales are not logged in the app), it is ultimately the customer’s responsibility to review the terms of the offer. PM Aesthetics is not obligated to honor free services for individuals who do not meet the eligibility requirements. Thank you for your understanding.

  Customer Answer

  Date: 03/25/2025

  
  
  Complaint: 23086542
  
  
  
  I do not accept the business's response as a resolution to my complaint because: Again, there wasn’t “fine print” provided. You and your company are providing false advertising. Again, per ***, “there was an error in the system.” I drove all the way to your establishment, was harassed via text message to get there earlier than my set appointment, got there earlier than my set appointment for *** to delete my already redeemed and booked FREE lip flip treatment. *** proceeded to make inappropriate comments such as, “how do we win you back?” Definitely not by this, rather the opposite! Any good business and/or business owner would honor a customers time and error on the businesses end. At this time, the company has not come to a resolution.

  
  

  Business Response

  Date: 03/26/2025

  Thank you for sharing your feedback regarding your recent experience at PM Aesthetics. I appreciate the opportunity to address your concerns directly.
  Regarding Eligibility and Terms
  Our records indicate that the complimentary lip flip service you attempted to redeem does include clear eligibility requirements within the app. Specifically, this offer is available only to active patients who have visited within the past 12 months. This policy exists because providing complimentary medical aesthetic services to individuals without recent treatment history creates both business and medical considerations.
  These terms are provided within the app at the point of redemption to ensure customers are aware of the requirements before booking. While we understand this may have been overlooked, we do maintain consistent policies across all promotional offers. I have included a screenshot of the fine print that appears on your birthday indicating you are ineligible for the service. 

  Regarding Your Appointment Experience
  We sincerely apologize for the way your appointment was handled. Regardless of eligibility issues, you should have been treated with courtesy and respect throughout the process. The text messages asking you to arrive early, followed by cancellation of the service, created an understandably frustrating experience. Additionally, any comments made that made you uncomfortable were inappropriate and do not reflect our professional standards.

  Moving Forward
  While we cannot honor the complimentary service as you did not meet the stated eligibility requirements, we do value your time and the inconvenience this situation caused. We would like to offer you:
  A 20% discount on your next service exceeding $200 should you choose to return as an active patient
  We understand this may not be the resolution you were hoping for, but we strive to enforce our policies consistently while still acknowledging the inconvenience you experienced.

  Customer Answer

  Date: 03/28/2025

  
  
  Complaint: 23086542
  
  
  
  I do not accept the business's response as a resolution to my complaint because: I should not have to pay anything whether I am an "active" customer or not. I have paid your company $1,800.00 and would never give you another cent of my money the way I was treated! I advised what I was seeking in my initial complaint - my FREE lip flip treatment back at a different location. At this point, this company is seeking money out of me for a resolution, which is not a resolution on the customers (my) behalf.

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this letter finds you well. I am writing to seek legal assistance and to file a complaint against Peachy Med regarding my recent experiences with their medical services, specifically involving Dr. K**** and Dr. A***. The events that transpired during my visits have left me deeply dissatisfied and concerned about the professionalism and ethics of the staff at Peachy Med.
  
  My first appointment with Dr. K**** took place on May 12th at 9:30 am. During this consultation, I was promised a prescription for Ozempic, a medication I required. However, I was also offered the opportunity to use a beach body machine, which I declined, expressing my preference to try the medication first. Despite my decision, I was charged a fee of $200 for this visit.
  
  On May 30th, I underwent blood work as per Dr. K****'s instructions. Two days later, I discovered that my insurance covered the medication, allowing me to start taking it.
  
  On June 13th, I had a follow-up appointment with Dr. A*** at 12:30 pm. During this consultation, Dr. A*** informed me that I had high cholesterol and proceeded to give me a suggestive wink. I found this behavior highly unprofessional and inappropriate. She proceeded to send the prescription while I was present in her office. Upon checking out and scheduling my next appointment, I was requested to pay another $200, despite being previously informed that follow-up visits would be free.
  
  The situation took a further turn for the worse when Dr. K****'s son, Daniel K****, started loudly discussing my prescription in the presence of other patients and office workers. He informed me that if I did not continue paying $200 per month for the beach body package, they would no longer fill my prescription. Daniel K**** explicitly stated that I would not receive the prescription that Dr. K**** deemed necessary for my high cholesterol and low vitamin D deficiency.
  
  Because I only have 83 characters left to write, please give me a call to explain more.

  Business Response

  Date: 06/23/2023

  To whom it may concern, 

  PeachyMed has filed a criminal complaint against the customer for theft of services. Each weight loss visit cost $200. PeachyMed is a for-profit medical spa not a primary care clinic or a charity clinic. Patients are expected to pay for their services. PeachyMed demands that the customer pay the remaining balance and then discontinue all communication with PeachyMed.

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a consultation on May 22 and scheduled treatment. They required payment in full at that time- $3950. After setting up a 5 appointment series which was stressed to me that the interval was critical, they called and told me they did not have a provider for the first appointment. This would affect the entire series. I had to alter my work schedule significantly to accomodate some of these appointments and I could not reschedule all of them. I asked for my money back and to cancel. They said they have a "no refund" policy.. I have no knowledge of such a policy and I just wanted a refund as I have received no treatment

  Business Response

  Date: 05/25/2023

  To whom it may concern, 

  The patient was accidentally called about rescheduling an appointment. After a closer inspection it was revealed the patient was called in error about rescheduling the appointment. The patient was called back promptly and informed that there was no change to the appointment times and that the appointment could proceed as planned. At this time the patient then asked for a refund with no reason provided. Unfortunately, PeachyMed does not provide refunds on packages without any substantiated reason such as death or medical illness. The patient was informed that all sales are final in person verbally before the transaction, on the website (see attached), via phone call by a representative, on the refund policy the patient signed (see attached), and it is listed on the receipt that was sent to her (see attached). We attempted to come to a resolution for the patient which could have included a refund, however, the patient has not returned any calls and has refused to speak with the clinic. We cannot help the patient without making contact with the patient. The patient is welcome to continue the treatment plan as originally scheduled with no changes because there was never a change to the appointment to begin with. We hope to serve the patient or come to a resolution for the patient once they return our calls. 

  Thanks,

  Management 

  Customer Answer

  Date: 05/25/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because this policy was not discussed with me at all. When I paid the receptionist had me sign the form that results may vary and cannto be guaranteed, which I completely understand.  There was no such disclaimer that I would pay for treatment I did not receive. 
  
  
  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 05/31/2023

  Attached you will find the sign that is at the check-out counter indicating that all sales are final. The customer is welcome to receive an in-house credit. The customer has not responded to any of the 24 attempts to reach her to resolve the issue. 

• Initial Complaint

  Date:03/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received text messages from PeachyMed every week for several weeks. I block the number and report spam and they keep sending me texts from a new number. I get charged to receive texts so their spam is costing me money. I want them to cease and desist. I was never a customer so I don’t know how they got my number.

  Business Response

  Date: 03/28/2023

  To whom it may concern, 

  All advertising or marketing text messages are performed with consent of the individual. However, in rare instances someone may sign up another individual without their consent. We have no ability to stop people from signing other people up without their consent. However, it is easy to unsubscribe from all marketing communications by simply texting back "Stop" to the marketing number. When the keyword "Stop" is received, all marketing communications cease. This is also outlined at the end of each text message. Nonetheless, if a person does not have the ability to text "Stop" they can call our office at ###-###-#### with their phone number, name, and email and we will manually unsubscribe the person from all marketing communication. If an individual fails to inform us by texting "Stop" or by calling the office then we have no ability to know they wish to be unsubscribed from marketing communications. In this instance, the individual must perform on of the two aforementioned actions to be unsubscribed from marketing communications. We apologize for any inconvenience this has caused the individual. The individual can reach out to the office anytime from 9-5PM if they would like to be removed from the marketing communications. 

  Customer Answer

  Date: 03/28/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: 

  As I explained, it costs me money to send and receive texts.  It should not be on me to respond to their spam to stop the spam and as I previously mentioned, they keep texting me from different numbers to get around me blocking them.  My complaint should be sufficient evidence for them that I have not consented to receiving these messages and this should serve as notice to remove my phone number from their list.  
  
  
  
  Sincerely,
  
  
  
  ****** ******************

  Business Response

  Date: 03/29/2023

  To whom it may concern, 

  If the customer is unable to perform the ability of texting "stop" back to the marketing communications that the customer or someone else subscribed them to due to disability or any other reason they can reach out to the office at ###-###-#### with their full name, phone number, and email address to have their information removed from the marketing system. However, this complaint does not provide sufficient information to perform the function of removing them from the marketing communications. The customer would need to take the action of informing us, via calling the office, who they are and the phone number receiving the messages in order to remove the customer from the communications, otherwise we do not know who or what to remove from marketing communications. We do not discriminate due to disability or language barrier if the customer is unable to perform the task of calling into the office due to these reasons we can connect them with a translator or other services at no charge to the customer so we can facilitate the call to remove their information from our services. 

   

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business took 50$ from my account without my knowledge. I have been trying to contact them for the past 2 weeks and nobody will get back to me or refund my non authorized Monies from my account.

  Business Response

  Date: 03/10/2023

  To whom it may concern, 

  PeachyMed, LLC has a 24-hour cancelation policy for all appointments (no-show fee). In this instance, when the customer booked their appointment in person on 2/1/23 they verbally confirmed that the date and time of 2/22/23 at 1:15 worked sufficiently for their schedule. The scheduling software then automatically texted and emailed them a confirmation of their appointment time and date. The app, Symplast, which the patient is registered on and has access to since 1/17/23 also shows appointment times and dates, additionally the app also provides a notification to the client when the appointment is approaching and reminds the client to check-in for their appointment 1 hour before the appointment. Additionally, the call center for PeachyMed will call the clients 2 days and 1 day in advance of appointments to remind clients of their upcoming appointments. Finally, 24-hours in advance of appointments clients receive an automated call and text message notifying them of the upcoming appointment. If after all these attempts the client does not show for their appointment or call to cancel then the client is assessed a $50 no show fee, such as in this case. The client at no point reached out to the clinic to cancel the appointment or follow-up on the no showed appointment. Every client is required to sign agreement to the no show policy in order to book with the clinic. After assessing the claims of the client in this instance, the $50 no show fee is proper and will not be refunded. Thank you for your time and attention to this matter. Feel free to reach out if you have any additional questions. 

   

  Thanks, 

  Andrew