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Business Profile

Boat Dealers

Winnisquam Marine, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Winnisquam Marine, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Winnisquam Marine, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/01/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At approximately 8:00 p.m. on I rented a boat on the website for winnisquam marine and I have the receipt and I paid $440 to be able to pick up that boat at 9:00 a.m. the next morning I went there the next morning to pick up the boat and the woman behind the counter asked me how I would like to pay the $2,000 deposit I said I don't have $2,000 to pay you for a deposit and she said then we can't rent you the boat and I said okay just give me my money back then and she said no and that's why I am contacting you

      Business Response

      Date: 09/08/2022

      The customer when he made the reservation online agreed to our terms and conditions of renting a boating needing security deposit. It also list the security deposit requirement in several places. I've attached a document with screen shots pictures that show each step of the reservation where it is displayed in addition to the customer agreeing to terms and condition. We did offer resolutions to this customer including having another party member doing the security deposit on their credit card. Also, we offered on a fully rented out day that if we re-rent the boat we would offer refund. We were not able to re-rent boat. All boat rental companies require security deposit. It is also similar to renting a car or hotel room. They all require security deposits. This should have been no surprise to this customer. 

    Winnisquam Marine, Inc. is BBB Accredited.

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