We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating Contractors

J.S. Home Comfort Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a furnace put in 4 years ago by this company. Have had the yearly checks for the mandated warranty by them. On or about September 24, 2024 the furnace would not start. I called him to discuss. He arrived and said that there was a short of some type from the thermostat to the furnace, he replaced the thermostat then said that it needed an part for the furnace. This part took him over 3 weeks to get as he said it could only come from the company that made the furnace. This part was incorrect, he then took over 2 weeks to get the correct part. After he replaced this part he said that it needed a different part that took over 2 weeks to get. After finally replacing this part yet again there was something else it needed. Today was 10 days since the time that he "ordered" this part. Every day he has told me that it was to be here tomorrow and then blamed fed ex for not delivering it. I offered to go to get it he said it was in **. When in frustrating I reminded him that it has been almost 8 week and we have no heat in the house and what is going to happen when it is not this part that was bad? Will we have to wait another 2 weeks, I offred that we would be happy to drive to get it or to pay over night shipping, He said find someone else I'm done. He will not return my call to tell me what part is needed etc. Again it is winter and we have NO heat . I have now had to call someone else to start this all over and hope that we can get this fixed and not have to replace the furnace

    Customer Answer

    Date: 11/24/2024

    I have added 2 additional documents, they are from the other place that had worked on the furnace that was an *** (manufacturer) and said that they would do the "warranty" work for us, unfortunately for us they replaced the mother board that JS home comfort said was the issue for over 500 dollars, this was not the issue. *** does not have trained technicians. JS home is not a trained tech to fix anything. We ended up calling All ***** (thank god we did) they were able to diagnose and fix the furnace unfortunately it cost us another 1000 dollars. As you can see by the invoice if JS home would have properly diagnosed the issue we would not have spend 9 weeks without heat and over 1500 dollars.

J.S. Home Comfort Works is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.