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Business Profile

Trucking

Ross Express, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 25, 2023, Ross Express delivered a goods to my home. The PRO No is 7*********. The delivery truck has a number R**** on its front hood and has a USDOT number ***** (Boscawen, NH) on its driver side door.

    The truck driver damaged a stone wall along the driveway on my property. The driver and I reported the incident to his supervisor at (508) 471-1323 at the scene. The driver’s supervisor said they would contact me to resolve the issue.

    Without receiving any follow-up actions, I called Ross Express several times on September 1st, 6th, and 11th. No resolution was provided.

    On September 21, 2023, I received an email from ***** ****** whose title is a Vehicle Claims Adjuster working at **** ***** Phone number 4***********. The email included a Claim# Ross Express #*******.

    At the request of ****** I emailed a photo of the damaged stone wall and a contractor’s quote for repair of the damage on October 4th. The quote is $500 and was based on an in-person inspection of the damage by the contractor.

    There since have been disagreements between ***** and me regarding what is the resolution of this claim.

    ***** rejected the contractor’s quote and offered $50 payment to me initially, then raised to $100. I asked ***** to provide the basis for her offer to make sure the full repair cost can be covered. Instead of providing justification of her offer, ***** repeatedly said they would not pay $500 based on what they “feel” is fair. What is more frustrating is that ***** repeatedly asked me to use my own home insurance for further resolution of the damage Ross Express is fully liable for.

    I made it very clear to ***** that my request for resolution is that Ross Express pay a qualified contractor to properly repair the damage caused by its employee. I’m not interested in how much they agree to pay the contractor.

    This is going nowhere at this time and I would greatly appreciate BBB’s help to get this issue resolved.

Ross Express, Inc. is NOT a BBB Accredited Business.

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