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Business Profile

Plumber

Mr. Rooter Plumbing & Heating
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a clog in the main line to my home. Within 6 weeks of Mr.Rooter coming and cleaning the pipe, the problem happened again. I spoke with the service manager for the franchise that I used. They would not even meet me half way in trying to resolve the issue. The problem I have is the amount of time between incidents. If it had been a longer span of time, I could understand the build up again. 6 weeks is a little soon for the same problem to reoccur, when I have not had any issue in 20 years. I would expect better customer service from a national company.

    Business Response

    Date: 12/19/2024

    This complaint is not for our business. If you look at the invoice it is for Bow *************. We would like to dispute this complaint as the complainant has filed it with the incorrect company. We have no record of this customer at our ******, Oh location.

    If you have any additional questions, please feel free to email me at **************************************

    Thank you,

    **** ******

    Customer Answer

    Date: 12/20/2024

    I spoke with *****, the owner.  We agreed on a very good solution.  They explained everything to me thoroughly and showed me the issue on the camera, when they came out to my home today. Not being a plumber, I just had to see the issue and have the problem explained me.  The technicians were very professional and we will replace the compromised section of pipe in the coming weeks.  I did not realize that this a common issue with homes built in the 1950's and 1960's.   I wish all businesses took the fast response and understanding that ***** took to correct the issue.

Mr. Rooter Plumbing & Heating is BBB Accredited.

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