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Business Profile

Furniture Builders

Lake and Mountain Home, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2022, I purchased a ready-made table from Lake and Mountain Home. On March 26, 2022, I ordered a custom bench and 4 chairs to match the table. The staff at L&M noted the "grey" color paint and brown tone of the table to match (written on the order form), presumably the colors from their standard paint offering. Over email I was informed that the lead time is approximately 20 weeks, but the bench was more like "16-20 weeks". Finally in mid-October 2022, I was told that the bench was ready. I went to pick it up and the bench was not painted the correct color. After months of constant follow up, including photos of the table and eventually trying to match with paint chips from a local hardware store, I was informed in early February 2023 that the bench was in progress, but still not date on when it will be finished. In early November 2022, during the second visit to pick up the bench that was still the wrong color, I was informed by Tom, the owner, that the four chairs had arrived and would be ready "by Thanksgiving". After multiple attempts over text and email to get an update status on the chairs from both Tom and Amanda (who coordinates the benches), I have been unable to get a clear timeline on when the bench and chairs will be ready (as of February 12, 2023 - almost 11 months after my order). I paid a 50% deposit of $1,137.50 for the bench and four chairs on March 26, 2022. On January 12, 2023, I informed Tom over text message that if I don't have the bench and chairs by the end of January, I would take the appropriate next steps to inform agencies of these deceptive business practices.

Lake and Mountain Home, LLC is NOT a BBB Accredited Business.

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