We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Physical Therapist

Coppola Physical Therapy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physical Therapist.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Hunter M.

    Date: 11/23/2024

    ***** and ***** ****** are operating healthcare shuffle where customers or patients are able to make appointments and see their physical trainers. But that's literally it. They have fired any local receptionist to help with any billing or clerical issues, including the check in process. Which would be fine if they weren't actively modifying agreements to bilk more money out of the consumers. I went in after an auto claim in July of 24 to get physical therapy.After my first visit that I paid $100 cash for, I chose the option to purchase 10 visits at the discounted rate of $75 per session. I was only scheduled 8 of the 10 visits I paid for. I assume because the physical trainer was very rushed between patients that it was overlooked. After the 8th visit, I was back to health and did not need anymore services. I only found out about the additional credit of $150 [Covers the 2 visits I didn't have scheduled or use] after my lawyers and I had a discrepancy in numbers. Months had passed since I last visited the establishment and I was recovered and had the proper training where I did not need any more service from Coppola. I had other medical bills from the accident that I could use the remaining $150 balance.I did receive a borderline harassing phone call from the owner ***** ******. Who was trying to intimidate me over the phone to use the available credit of $150 with my physical trainer. I told him I don't need it anymore and I just need my money back. I paid for 10 visits at the rate of $75 a visit. I was shorted 2 visits. When I asked about it, I get ***** ****** acting like an bully on the phone telling me he can just change the visits to single visits so I owe HIM money instead. I hung up on him because of how immature and unprofessional he was getting. By the end of the day, I received an email showing that he did just that. He raised the prices of my visits to deplete my $150 available credit in the account, and is now showing me that I owe them money.

Coppola Physical Therapy is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.