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Business Profile

Drug Addiction Treatment

New Freedom Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Addiction Treatment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint against New Freedom Academy due to their lack of accessible contact information and inability to respond to my inquiries regarding inaccuracies in my medical records.For some time now, I have been trying to reach New Freedom Academy to address significant discrepancies in my medical records. Despite my repeated attempts, I have been unable to find any contact information for their medical office aside from their admissions email. This lack of accessible contact information has severely hindered my ability to communicate with them and rectify the issues in my medical records.As you may know, according to the **************** Portability and Accountability Act (HIPAA), patients have the right to request amendments to their medical records to ensure accuracy and completeness. However, I am unable to exercise this right because I cannot establish contact with the appropriate department at New Freedom Academy.I am requesting the Better Business Bureau's assistance in addressing this issue. I believe that New Freedom Academy should be held accountable for providing clear and accessible contact information to their patients, especially for matters as important as medical record corrections.Thank you for your attention to this matter. I hope that with your help, I will be able to make the necessary amendments to my medical records in accordance with my rights under HIPAA.

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