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Business Profile

Construction

Kimball Home Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $21,244.14 was deposited to demo and replace three decks at my property September 2021.
    An additional $500 advance was made to pay for unexpected labor for a third party through the contractor.
    It is now November 2022 and the job is still incomplete and the contractor has been out of communication for two months. 1 deck appears completed, work on one has not started and the third is not entirely finished. My homeowners insurance was pulled during this process due to danger of the unfinished deck. Work was then partially completed to allow reinstatement of the insurance when my insurance agent could speak with the contractor.
    Andrew K****** has not responded to several emails over the last two months, text message to his cell, voicemail and the business phone number on the BBB website is out of service.

    Business Response

    Date: 11/14/2022

    I have reached out to the home owner yesterday! We are working on resolving this issue. I have been out sick for a while and am now finally getting back to work. It is in my belief we have come to an agreement and I will finish the job without any further compensation from the final balance 

    Customer Answer

    Date: 11/16/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18395117, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ***********

Kimball Home Services, LLC is NOT a BBB Accredited Business.

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