Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Young's Excavation for my Merrimack location to add a sidewalk and striping as per the town of Merrimack's request. Bill Y**** recommended (for an additional $3640) and we did, some milling and overlay of the entrance so the striping would adhere better. When the project was complete and the town official signed off, he noted that some of the striping was already starting to peel up. It got worse over the next week or so. I spoke with Bill; he sent a crew to address the issue, but they overheated the stripes and it got worse. I spoke with Bill again and he said he would rectify the situation in the spring. Spring is here and he sends a crew out to address the situation. They did not apply the Thermoplastic striping ($2500) I paid for originally. They used paint with glass bead instead and the word STOP was originally 10 ft and they redid it as 2 ft. When I spoke to Bill, he said we was not going to do anymore. We did have a discrepancy with the original invoice. I did not pay $2500 for a remobilization of his crew which he stated was from the police removing them from the job site for parking in the neighbor's lot. I have a copy of the police report and it states that the police relocated their trucks to a cross street and did not remove them from the project. As you can see from the attached pictures, he did not properly rectify the situation. The town of Merrimack stated the Stop had to be 10 ft as well as the striping had to be Thermoplastic. I do not want to have any issues with the town for an improper fix to the entrance. I would like it properly fixed.

  

  Business Response

  Date: 05/18/2023

  Yes, several attempts have been made to satisfy the customer as stated in complaint. We suggest you use the money that you withheld from payment to have the striping completed to your satisfaction. Thank you

  Customer Answer

  Date: 05/18/2023

  
  
  Complaint: 2*******
  
  
  
  I do not accept the business's response as a resolution to my complaint because: I paid in full the original agreement.  Because he was trying to overcharge me on a situation that was caused by his own employees is not acceptable

  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 05/22/2023

  The customer made the unilateral decision not to pay for the second mobilization which didn't mean that we as a company didn't incur the expense, we did. We had to stop working because a neighbor complained and the police asked us to stop until it was resolved, causing us to have to come back a different day. Therefore the remaining funds of $2,500 can be applied to hiring another company to try to satisfy your request because after numerous trips back to the project, you are still unsatisfied. 

  Customer Answer

  Date: 05/23/2023

  
  
  Complaint: 2*******
  
  
  
  I do not accept the business's response as a resolution to my complaint because: As you can see from the attached police report, the police officer did not remove them from the site.  That decision was completely on Young's foreman.  

  Why should I have to pay for a remobilization that was not necessary?  I would like them to fix the repairs that were not done properly. 
  
  
  
  Sincerely,
  
  
  
  ***** *******