We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tour Operators

US Integrity Touring Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son's band trip was cancelled literally 8 hours before departure due to COVID in March 2020. We were told we would be getting a FULL refund this entire time. In May of 2020, I received a refund from our band association, not even from USIT, and it was for about 50%. We were told that if we just waited for another group to buy our airline tickets, that we would get 100%. So, we waited, and waited. Finally in March of 2022 I got a check from USIT for only 20% (which by the way - our new band students bought our airline tickets - so they got 100% on the tickets). I was waiting for the other 30% check, and it never came, so I was told to contact *** ******* at USIT. Initial conversation was January 2023 where he was extremely rude, telling me he's paying me nothing because he almost went out of business. I told him and sent him in writing that we were guaranteed 100% refund and he just states, it's not happening. I contacted again in March and then July with no response. I am showing I am still owed $331.65 which I requested refunded back, and have no response. I had to borrow money from a relative to pay for this trip, and now I have to pay $330 for nothing, when I was guaranteed if we waited we would be 100% reimb. They broke their contract, and owe the balance of my refund. I waited two years for my full refund as was promised, I should be granted that.

  • Initial Complaint

    Date:06/21/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in November 2022 I signed up my son for a Band trip to Colorado Springs through US Integrity Touring. I had an agreed upon amouth of $863 which I paid in full. Last payment left my bank account 3/24. The owner of the company passed 4/4. Trip was cancelled. Then letter from attorney asked for $60,000 (extortion) more within a week. And said unlikely a full refund would be given. I called all vendors only 1 said they had a booking hold on 5/3 and cancelled 5/17. No monies were ever given. Where did all our money go and why can I not get a refund. My bank said they will not refund me because I authorized these charges. Yes I did. But there was no trip. Oh and the band was to go to the Chapel at the US Airforce Academy and possibly play. Well according to a Sergant there the chapel has been closed since early 2021 and will not reopen unil late 2027. Also, there is a large white box on it with a fence around it and we couldn't get close if we tried. This company DID NOT make any arrangements with any of these vendors. I would like to know where the Hell did our money go and I want mine back. I could not afford this trip but paid out of our bill money for our son to go. Now what? I cannot afford an attorney, but if I have to get one, I will need to sue for Refund, Attorney Fees and Court Costs and Filing Costs. Which is way more that my $863. Also, we had to deal with a severe meltdown from our son who could not go and who has Aspergers (high functioning Autism)

  • Initial Complaint

    Date:06/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $863.00 for my sons high school band trip. Well the trip was never provided and parents weren’t told until 2 weeks before the trip that it wasn’t happening. Now about 144 of us have yet to receive our refund. No one is communicating with the parents. I’ve called several times and sent emails. Then the company asked for more money. Doesn’t make sense.

  • Initial Complaint

    Date:05/16/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/6/2023 I paid $401.65 for a trip for my son to go to San Antonio with his school choir. The trip was set to take place on May 19-21. On May 9th USIT sent an email to the choir director and stated they would need an additional $12,000 in order for the trip to happen and that money needed to be paid by May 16th. They stated the reason for the extra cost is that the owner died. The email goes on to state that if the trip does not happen they will refund some of the money after 30 days and that it is unlikely we will get all of our money back. This is unacceptable. A contract was signed and we followed through with our part. If the trip isn't going to happen then 100% of the monies need to be returned.

  • Initial Complaint

    Date:05/11/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve paid $998 for my student to choir to Florida on a trip with his school choir. Now we get this letter. If the district doesn’t come up with $32,000 more than the agreed price, we can’t have our trip. And they say we will not be refunded. I’ve paid in full.

  • Initial Complaint

    Date:04/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late 2022 we signed up for 2 of our children to attend a Band trip facilitated by US Integrity Touring. On 3/27 the final payment left our account, a total of $1726. Unfortunately on the same day we because aware that our children would not be able to attend the trip and contact US IT. They responded and advised there would be a 25% cancellation fee ($431.50) so our refund would be $1294.50. They refunded $999.30 but have since been ignoring all correspondence. They do not answer the phone, emails, Website Form Fills, Facebook Messages etc. I would like the additional $295.50 refund as promised.

    Business Response

    Date: 04/17/2023

    BBB received contact from consumer indicating business responded to them directly and a resolution has been set.

    Customer Answer

    Date: 04/17/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I heard from the company today and they advised they’ll be sending the missing refund next week. 


    Sincerely,

    ****** *****

US Integrity Touring Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.