We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Contractors

Twin State Pool, Spa & Billiards

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a pool installed this summer (July). We paid $13k, half of which we paid in the spring and fall of 2021. The communication with this company was horrendous. They either didn't answer their phones or said they were coming on specific days and never showed up or contacted us to make other arrangements or just to let us know what was going on. We noticed that they didn't install the LED light inside the pool so we inquired about it. Allan B***** (installer) stated that he misread the contract and they didn't have the light but they would "upgrade" us with a light that had different color led lights and requires a remote. I told them that we don't really need a light but they insisted it was no problem. He came and installed the light on the same day that they filled the pool with water. He left all the wires dangling and said we'd have to get an electrician to do it because he's never installed that kind before. He also didn't have the remote. The light cannot be used without the remote. We have called multiple times and spoken to John S**** (co-owner), he said he would ask Allan or Donny W**** (co-owner) about it and then we never hear back. They were supposed to come to get us started with how to backwash, add chemicals and test the water and never did. They are supposed to come and teach us how to winterize but I've already spoken to another company to have this done. The liner on the bottom of the pool has so many divots and wrinkles that our cordless vacuum doesn't work because it gets stuck. There's 2-3 sharp rocks just under the liner which obviously is going to affect the life of the liner. We never ended up getting the test kit, I went and purchased one at the store. I don't want the remote to this light at this point because I would have no way of knowing it works until next year when we have an electrician come. I want a new light, installed and see that it works before we close the pool for the winter.

Twin State Pool, Spa & Billiards is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.