Complaints

This profile includes complaints for Terre's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Terre

  35 Connecticut Riverbend Place Claremont, NH 03743

  
• 

  Terre

  35 Connecticut Riverbend Place Claremont, NH 03743-5631

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received TWO ***** 2nd Day packages from this company. Each containing a " pulley wheel". Not only did I never order these, I have never ordered anything from this company and do not know how they have my address. ***** refuses to do anything about it because they were delivered to the correct address. I was never home to refuse them. I have located the company qwebsite and phone, but they NEVER answer. I have left 4-5 voice messages with my phone number and they refuse to call me back. I called another division of their company in ******* and their number has been disconnected. I have emailed them at the email the voice message said was theirs, no response. I can throw thes ewheels out, but I probably will be billed for them and I will not pay. They probably have been ordered by someone else and when they did not receive the first one, they sent another TO THE WRONG ADDRESS TWICE!!!! I do not know what else to do.

  Customer Answer

  Date: 04/21/2025

  Here are the two labels.

  Business Response

  Date: 04/21/2025

  Good afternoon, 

  We apologize for this experience. Are you able to provide us with an order number so we may research this order? We have recently had multiple customers report this being an issue with our Amazon store. Please contact your credit card as it has likely been compromised. We only fulfill the order that are placed on ****** which takes payment at time of ordering. You are welcome to keep the product, or discard the product. Our concern is that you contact your bank or credit card company. We apologize for the delay in response as we are currently short staffed and are trying to keep up with inquiries and orders. 

  Thank you for your patience.

  Terre Products

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23210063
  !
  I do not accept the business's response as a resolution to my complaint because: I did NOT place an Amazon order! YOu did not get my address and name from Amazon.  I NEVER ORDERED pulley wheels and certainly did not pay for them on my CC.  I do not have an order # because I DID NOT PLACE AN ORDER. FOR EITHER OF THESE PULLEY WHEELS YOU HAVE SENT ME.  I already gave the BBB a copy of the labels for tracking numbers, but will give you them as well.  YOU NEVER ANSWER YOUR PHONE OR RETURN CALLS.  I HAVE LEFT MANY VOICE MESSAGES. This is NOT an ****** mistaken delivery.  I will gladly throw away the pulley wheels, but you better never invoice me for something I did not order in the first place.

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 04/23/2025

  Dear *******,

  We sincerely apologize for the inconvenience and frustration you have experienced regarding the unexpected deliveries. After reviewing your case, we confirmed both orders originated from ******, who provided us with your information, including your shipping address. We fulfilled these orders according to the details ****** supplied.

  Regarding the lack of responsiveness, we deeply regret any difficulties you've encountered in contacting our customer service team. Due to peak season demands and limited resources, we have Unfortunately experienced challenges in providing our typical high level of customer service. Please be assured, it is never our intention to ignore or refuse customer communications.

  We also want to clarify that we do not operate a division in *******; the disconnected number you mentioned is not associated with our company.
  

  Given the situation, we recommend contacting ****** directly or your credit card provider to report possible fraudulent activity, as it appears your personal details may have been misused.
  

  Again, we apologize for any distress caused by this situation and thank you for bringing it to our attention.

  Best regards,

  ***** *****

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will dispose of the wheels: I have notified the ******************* and NO charge even shows up on my ****** account, so obviously my CC was compromised.  Interesting though that whomever compromised it ordered wheels to be delivered to me.  You would be wise to verify sales before shipping because you paid 2-day ***** for heavy wheels for no reason. That cannot be good for your business.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from Terre products. It was shipped to me by Phoenix Distribution. It was the wrong item and it was supposed to be a 3 pack for a Z5800 zero turn mower. I have my order slip
  They never sent me a shipping confirmation like the website states. The big problem is they will not answer their phone. They will not return my message. This company deals with Walmart so I expected them to be a lot better with their Customer service.

  Business Response

  Date: 03/28/2023

  Hello

  We were already in the process of rectifying the customer's order. We talked to them on the phone and sent a replacement. This issue has been resolved.

• Initial Complaint

  Date:02/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product online, payment taken, no communication from vendor even after several attempts.
  No order details
  Delivery to Sumas Washington

  Business Response

  Date: 03/28/2023

  Hello

  Please see the attachments above. The customer inquired about not having information on their order. We responded back with the shipping status and tracking number within 48 hours. 

  Customer Answer

  Date: 03/29/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****