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Business Profile

Tire Dealers

Asetex Tire & Auto, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Asetex Tire & Auto, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Asetex Tire & Auto, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They preformed work on the car with getting the okay from either owner. Fraud. Charged us 150 dollars for an oil change that never happened.

      Business Response

      Date: 03/01/2024

      We have verbally and electronically apologized to *** and offered to refund the errored amount: $120.75. We asked *** to call or stop in with the credit card the vehicle owner used to pay the invoice with (as we need the credit card number to refund, our system does not store that type of information at a store level for consumer privacy reasons). *** did reach out to one of the shop owners via Facebook messenger. The owner responded and asked if *** would be available to speak via the phone. ***** responses were less than appropriate then he blocked the owner so he could not communicate further. We have several inappropriate messages, and video (which we are choosing not to share the video but will keep on file). This simple human error of selecting the wrong service package for the engine restore service (not an oil change, and in the amount of $120.75) was absolutely an employee error. We own that. A simple wrong click of the mouse, on a very similar service that was provided, clearly caused *** a fair amount of distress. However, we did get approval for ALL services from the registered owner of the vehicle. But we are always willing to refund and rectify our mistakes. However, we need to be given the chance. Since they refused to come in or call with their card for a refund, we mailed a check to the registered owner of the vehicle for this error. Thank you for your time in handling these issues and allowing everyone to provide information and documentation. We appreciate your services!

       

      Customer Answer

      Date: 03/04/2024

      We never okayed that work, that wasn’t human error, if it was human error yall would have caught it before you charged us for it. 

      stop acting a victim, yall got caught red handed performing fraud. *** has all the emails still from that day, and guess what isn’t mentioned or asked about. 

      Customer Answer

      Date: 03/04/2024


      Complaint: 21340721

      I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Sincerely,

      *** *******

       

      the emails tell all. 

      Customer Answer

      Date: 03/04/2024

      Show me where it says you didn’t do an oil change. Do I need to send screen shots of the messages between *** and ***?

      Again, yall ain’t a victim, yall dumb. 

      Customer Answer

      Date: 03/04/2024

      Show me where it says you didn’t do an oil change. Do I need to send screen shots of the messages between *** and ***?

      Again, yall ain’t a victim, yall dumb. 

    Asetex Tire & Auto, LLC is NOT a BBB Accredited Business.

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