Reviews

Review Details

• Review fromMary M

  Date: 02/28/2024

  1 star

  Mary M

  Date: 02/28/2024

  The absolute WORST and most OVERPRICED service I have ever had done on my car!! Do not come here, unless you want to be way overcharged for TERRIBLE service. All I wanted was a state inspection and a simple oil change. They took over 2 hours, and charged me $140 for an OIL CHANGE! Plus they did not pass my less than 3 year old car for a State Inspection because of a small ding on my windshield and windshield wipers needed to be changed… they did not change the windshield wipers, even though I asked them to, or offer to fix the small chip in my windshield. I did not find out that they failed my car inspection until AFTER I paid the bill for the inspection and oil change. Over $300 later!! I was so pissed when I left (after I paid) and realized that I still had a 2023 state inspection sticker and was not told once that my car didn’t pass (even though I called for updates). They still charged me for the inspection and didn’t change my windshield wipers or offer to fix my windshield… which I would have happily paid for in order to pass the state inspection. I just had to buy a $20 windshield repair kit for the small little chip in my windshield and I will fix it myself. I will also be going elsewhere to have another inspection. I never want them touching my car again. Pretty sad that an auto repair shop can’t fix a small chip in a windshield, but a less than $20 DIY kit from Amazon. They also did not call or text me to tell me that my car was ready. They sent me a bill via text, but nothing saying that my car was ready to be picked up. I had to call after almost 2.5 hours to find out if my car was ready. This place should be ashamed to charge people for service they don’t follow through on and miscommunication to their customers on what service was done and what was not. I will NEVER go back and I will tell everyone I know about the terrible and overpriced service. I have never had such a bad experience with my car before. DO BETTER “ACCOMPLISHED” AUTO.
  

  Accomplished Auto

  Date: 03/01/2024

  First of all I do apologize for any inconvenience. Second of
  all I clearly texted you multiple times about what your car needed and that it
  was ready for pick up. I also clearly wrote in the notes that it was not just
  the chip in the windshield that failed. Per NH State Inspection Guidelines if a
  crack goes through the glass and is located in the path of the wiper blades the
  windshield needs to be replaced.
  
  Saf-C 3217.10  Cracked or Chipped Glass.
  
  
  
  (a)  A vehicle shall be rejected if the glass or
  glazing on the windshield:
  
  
  
  (1)  Has become
  clouded, shattered or cracked, inside or outside, in the path of the wiper
  blades, or more than 2 inches, outside the path of the wiper blades;
  
  
  
  (2)  Is cracked
  on one side, through to the plastic center; or
  
  
  
  (3)  Is cracked
  or chipped directly through from the inside to the outside.
  
  I advised you to see if your insurance would cover glass
  replacement. We do not do in house glass replacement although we do often co-ordinate
  with a couple of vendors who can replace the glass while here but does usually
  require a day or 2 of notice.
  
  As to the wiper blades, I must have missed your request to
  replace them, I also apologize that I did not see you to do the pick up review
  of the work done as I or my customer service agent who was out that day usually
  does.
  
  All of this was clearly written up and photo documented on
  your cars inspection report.
  
  Also just like going to the doctors office for an exam state
  inspection fee applies pass or fail because the exam was done either way. Once
  the State Inspection Issues were corrected then there is no recharge for the
  sticker.
  
  The oil change was billed out with our ½ off coupon so was
  only $70 with discount applied for full synthetic oil change and long life
  filter rated for more than the 3000 mile rating most low end filters are.