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Business Profile

Auto Repairs

Key Collision of Concord

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** XC60 Revisiting the issues and requesting the actions]Date of Transaction: (Vehicle dropped off on 6/4/24---Picked up on 6/20/24)Amount of money paid: MMG ***************** paid since my car was damaged by a customer from MMG What the business committed to provide you: Key Collision took the vehicle for repair for 14 days, and there were many suspicious findings of misuse of the vehicle when the owner picked up the car. When this matter was approached, Key Collision was willing to clean up the car but is ignoring the admittance or investigation of the owners inquiry (of vehicle misuse--someone has been using this vehicle!) and being denied for the damage (scratch in the silver frame in front -see #9, and headlight glass stain/scratch-see #** in the attachment)What is the nature of the dispute: There are multiple evidence of misusage of the owners vehicle, but Key Collision is ignoring the admittance or investigation of the owners inquiry. Attached is a report that is written based on facts, and I sent the same message to the manager on 7/1/24. The manager responded to me the next day and offered to clean some more; however, he ignored my inquiry about the misusage of the vehicle. First, I started with questions about the odometer because it was higher than what I drove. However, I didn't take a picture right before I dropped the vehicle off. They said there was no number difference between their record and what I had when I picked up the vehicle. However, based on their record, the photo of the odometer was recorded one day later. The vehicle dropped off on 6/4/24 at 4:50 PM. They took a photo of the odometer number for the record on 6/5/24 at 4:26 PM.

    Customer Answer

    Date: 07/11/2024

    See attachment.

Key Collision of Concord is NOT a BBB Accredited Business.

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