Complaints

This profile includes complaints for Riverbend Community Mental Health Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Riverbend Community Mental Health Inc has 3 locations, listed below.

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  Riverbend Community Mental Health Inc

  105 Loudon Rd # 3 Concord, NH 03301-5600

• 

  Riverbend Community Mental Health Inc

  P.O. Box 2032 Concord, NH 03302-2032

• 

  Riverbend Community Mental Health Inc

  278 Pleasant St PO Box 2032 Concord, NH 03301-2551

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Riverbend,on ten *****************,nh.Billing they sent a bill not to my insurance,I asked them to bill my insurance.Date of service -2/1/24,bill amount is $548.07 I've called I left messages,the billing office never bothered returning my phone calls.The account #********* want them to send my claim to the right insurances to get paid,instead they send the bill to my home address instead.This was my last bill I was getting.They didn't bother submitting the claim the right way, because I stop going.

  Customer Answer

  Date: 05/20/2024

  I was able to  resend code and it worked . Riverbend billing  called me today,they mentioned my bill is now paid finally .If you helped thank you very much!

  I was trying to stay in good shape With Riverbend,plus bill.

  They also looked at my wife **** and paid it too.Well I really appreciate the help.

  Sincerely, **************************;

  Business Response

  Date: 05/21/2024

  This concern had been submitted by this individual via our website and I contacted the office that would have handled his bills.  

  They replied to be, stating the following: "****** is no longer a client along with his wife who's in the same situation.... all bills have been sent out correctly and the balance is coming from his previous Spend Down... same with his wife. I can give him a call back again. I've just informed of this multiple times."

  She followed up later with this additional information: "Update - I just spoke with them . Everything should be all set."

  As an additional piece of information, the protocols around billing when someone is on a ******** Spend Down can be confusing but are required to be compliant with the payor rules.  Hopefully he understands now and is satisfied.

  Thank you, and if you have any further questions please don't hesitate to reach out.

  Customer Answer

  Date: 05/21/2024

  I went back on straight ********,then I contacted Riverbend  to make sure the billing goes to ******** to get paid,before all the bill was just sitting there and not getting paid.Now the billing place change their minds and said the bill is all set and now I don't have a bill.They called me about this after letting them know my ******** is open again.They weren't communicating with me until now,that wasn't fair.I was trying my best to stay in contact with them.I was only asking billing to work with **** really felt at first they were ignoring me and not being helpful!I'm on SSDI ,I know ******** supposed be helpful.

  I felt I wasn't asking for much!

  I thought it was in their best interest  so Riverbend can get paid.Not sure why I that bill was from this year , because I had no services this year.I quit Riverbend last year 2023,I thought that **** wasn't right,I should of never gotten that bill,I felt I was over being fooled.I felt I was being over charged where I had no services that month,I felt they were just making up a bill.

   

  Business Response

  Date: 05/31/2024

  Just saying thank you.  We appreciate the care that you take in these matters. Hopefully ****** is satisfied. (It sounded to me like he had spoken directly with staff and had the matter clarified, so he may have just dropped it at that point.)  Thanks again!

  Jordy

  Business Response

  Date: 06/18/2024

  Our ****************** has been made aware of this and they have let me know that as of this afternoon this bill has been written off.  We had thought that we had explained the process sufficiently when ******************** last complained. The bills don't stop automatically in these situations.  But now, having written it off, he should receive nothing further from us.  Thank  you.

  Customer Answer

  Date: 06/18/2024

  ID: ********

  Dear BBB,Thank you for the Humanly possible to help me to communicate with River bend.I read the out come,It was confusing to me when they kept sending bills.It truely felt I wasn't finished ,If the bill was all set I felt they should be done with it.To me it felt they weren't taking care at their end .I wanted it to be known I did everything I was supposed to,I did my best calling up Riverbend,I did communicate With the insurance about retroactive the bill,they told me they would take of it,they mentioned I'm all set,I don't have to worry about the bill any more.I felt the insurance heard me out.They only got the bill thru me when I sent it myself to get paid,if the bill gets written off,I'm  comfortable  with that,as long the bill is all set to my understanding .

  That's my recent finding what I read from you.It isn't easy to talk to Riverbend billing because their answer machine is always full .

  Thank you for helping me to know the bill is all set,mostly appreciated, sincerely,**************************;

   

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about Thanksgiving of 2021, I went to Riverbend on warren st. in Concord for a referral to a detox program. Upon entering, I specifically asked if all was being covered by Medicare and was told yes, all would be covered.
  In March of 2022, I received a letter from an old insurance company which stated that they had received a claim from Riverbend, but that since I was no longer a client, they denied the claim.
  In July of 2022, I received a bill of over $400 from Riverbend. I provided my new insurance information, which should have been obtained by staff on intake but was not.
  I spoke to people at the facility twice and told them that I refused to pay the bill because I was LIED TO when told that all would be covered by Medicare and that the intake personnel were incompetent.
  I continue to receive the same bill every month and am tired of it. It has now been almost a year since this event. I was deceived, given inadequate service, and would like resolution by dismissing the bill.

  Business Response

  Date: 11/02/2022

  This client is disputing a service at Emergency Services as well as an intake at the HUB. Neither service was paid by Medicare as the provider, in both cases, was not an LICSW or above. Her secondary insurance did not pay because it's a supplemental plan and will only cover what Medicare covers. It is very unlikely that she was told at the time that things would definitely be covered by Medicare as staff are well aware that Medicare does not cover many ES services due to the licensure of the clinician. So, the bottom line for us is that these services were billed correctly and what's reflected is a valid balance. However, since the client is refusing to pay, we will write off these charges. (And as of the end of the day today, this has been done.) 

  Customer Answer

  Date: 11/04/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18145246, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****