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Business Profile

Mufflers

Meineke Car Care Center #1332

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/23/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in for an ESTIMATE, because my car failed inspection. They told me I could apply for their loan for 6 months with interest free payments. I applied. They told me I was approved for over 2x the cost, and they did the work. 15 minutes before closing (on a Friday) they told my my app was incomplete. Three employees standing around waiting for me while I panicked to figure out what to do. They don't accept online banks. The loan was never approved. It was pre-approved. That's NOT the same thing! They wouldn't let me take my car. They had no suggestions. I maxed out my new credit card with outrageous fees and took a loan on ZIP, spending every last dollar I had for the month for the initial payment. This is 2 weeks before Thanksgiving; there goes dinner. This is after getting scammed out of over $3,000 online, my car failing inspection and needing work (why I was getting an estimate!) and my 14 yr old cat died and I had to pay so I can get his ashes back, and it was not cheap! The woman from the office said some people open an account at a local bank to use the loan- however, this can't possibly be true, because they wanted LAST MONTHS statement showing transactions. I NEVER would have had the work done if I'd known it was only a pre-approval. I was there for almost 4 hours. WHY did they wait until closing to inform me they needed more information? I'd already filled out the application and given all info that could possibly be needed. I thought I was approved, bc that's what I was told. To add insult to injury, they didn't give me my AAA discount. NONE of this was my fault. I'm NOT happy. NOBODY cared, except ***** did get me the wkend to try another bank after I called the next day. Thank you, but I didn't have any transactions in that acct last month, so it didn't count. NOTHING about this feels ethical to me. Don't proceed with work without confirmation you can cover the super inflated cost and survive for the month, unless you don't need your car!

Meineke Car Care Center #1332 is NOT a BBB Accredited Business.

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