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Business Profile

Storage Units

The Storage Station, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the storage station for my unit Ive been recently paying with cash and I paid before a late fee should have been assessed but I put a fifty dollar bill and the rest in small change and the company took the fifty dollar bill and tried to say I was trying to make a partial payment and I was not I paid the full amount due for the month I got a person who was just filling in for the day it appears they are going through hiring issues and he could not resolve the issue and wants me to pay again and has locked me out of my storage this should be highly illegal as they are not in the office much of the time thats no problem but I counted it twice before putting in the box before they opened for business yesterday I do have disabilities and I do have a small speech impairment but thats not a reason to take advantage of customers what should I do?

  • Initial Complaint

    Date:05/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They've raised prices 3 times in the last 4 months. The most recent was today and I wasn't even informed this time. They do it on Sunday so I can't even call and they know I work all day during the week and can't call.

The Storage Station, Inc. is NOT a BBB Accredited Business.

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