Complaints

This profile includes complaints for AAMCO Transmission #6541's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAMCO Transmission #6541

  234 Loudon Rd Concord, NH 03301-6029

  
• 

  AAMCO Transmission #6541

  92 Manchester Street Concord, NH 03301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We began the process of trying to get our 2019 **** Escape inspected at Aamco of Concord back in January 2025. After inspecting the car, they told us that one thing was wrong. The first time it was the engine light, which they were able to turn off, but we had to wait and see if it "stayed off" before being issued a permanent sticker. The light came back on. We went back in April, since we had received a 90-day sticker. This time they flushed the transmission in an effort to get the engine-light to turn off, but now ALSO told us the car needed new tires and brakes. Neither of those were mentioned at the first visit. We got new tires and brakes and after picking up the car saw that it still didn't have an inspection sticker. We were told that we had to bring it back after our vacation; all it needed was an O2 sensor. Today we went back for that, believing once it was replaced we would finally get our sticker. However, today the technician ****** said that we needed an entire new exhaust system on the car. When we said we didn't have the money for that, he told my husband he would "overlook" the exhaust issue, but it would cost us $800. Realizing now that we were potentially being extorted, I called Aamco asking to speak to ****** for an explanation of the potential $800 charge. He hung up on me. I tried calling back to speak with a manager, and ****** threatened to call the police for harassment. I had only called a total of three times. I feel I have no other recourse but to contact the Better Business Bureau and report this company. I know I won't see my money returned, but I would like my inspection sticker and I would like to speak with the manager of the business to voice my displeasure rather than being hung up on or threatened. The manager may not even know what his technician ****** had proposed. Finally, I would like the rest of the public to be warned of this business' fraudulent, unprofessional and money-squeezing practices.

  Business Response

  Date: 06/05/2025

  This complaint is inaccurate, as to be expected, since Mrs. **** was not involved in any of this.  Mr. **** came to our shop on February 5, 2025, needing a state inspection on their 2019 **** Escape.  The vehicle came in with a check engine light and by NH law, the vehicle cannot pass inspection with a check engine light on.  Part of our intake here at this independently owned and operated AAMCO, we complete a full multi-point inspection on every vehicle that comes through.  Additionally, by NH law, the entire vehicle needs to be checked, and it is obvious that Mrs. **** doesnt believe brakes are part of the state inspection process.  Legally, we need to disclose when brakes need to be replaced, not only for inspection purposes but for safety purposes as well.  Once again, this was discussed with Mr. **** only and not one time was Mrs. **** involved.  Mr. **** declined the recommendations and opted for a temporary sticker and a new set of wiper blades on the rear window.
  The vehicle was brought back to us on April 16, 2025, by Mr. **** for the state inspection sticker, routine oil change and to check the O2 sensors that were causing the check engine light to come on.  Once again, Mrs. **** was not at all involved in this process or communication.  Mr. **** said he was looking for a quick turnaround as he was scheduled to leave for ******* at the end of that week.  As previously mentioned, we completed the full intake and multi-point inspection on the vehicle and reiterated to Mr. **** that the front and rear brakes needed to be done, especially if he was driving down to ******* and back, they were getting very thin.  We also recommended that Mr. **** put on 4 new tires as the ones he had on were quite worn and chopped as well as a transmission service since it had not been done before, the vehicle had about ******* miles on it.  Mr. **** authorized all these repairs to be completed, and the vehicle was picked up the next day.  Unfortunately, the state inspection sticker could not be put on due to the check engine light still being present and would need to involve diagnostic time.  Mr. **** communicated that he would get the diagnostics done for the permanent sticker when he returned from his Florida trip.  Again, Mrs. **** was not at all involved in any of this communication.
  The vehicle was now brought back for the state inspection sticker and diagnostics to determine why the emissions code was coming up on June 2, 2025.  The diagnostics procedure was done, and it was determined that a smoke test needs to be performed as well due to the evap code and muffler leak (emissions).  It was determined replacing components of the exhaust system would fix this problem and eliminate the check engine light.  This was discussed with Mr. ***** and he said that he was not able to afford the exhaust repair at this time.  We were willing to work with him and put the permanent inspection sticker on while working on finding the funds for the repair.  At this point, Mrs. **** then inserts herself in the situation without knowing any of the details and calls us from her work phone and then begins to scream and swear at ****** that he is a ****** along with many other profane words and name calling completely unprofessional.  In our 20 years of owning and operating a repair shop, we have never ever been spoken to with such disrespect by a consumer.  ****** was not able to explain himself during Mrs. ***** unhinged rant, so he eventually hung up on her.  Mrs. **** then incessantly called the shop back a total of 7 times and then proceeded to write this BBB complaint during her fit of rage.  At this point, the vehicle is deemed not inspectable in our system, and they will need to go elsewhere for their state inspections and car care needs.

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23408688
  
  I do not accept the business's response as a resolution to my complaint. 
  

  Wow. Just wow. 
  
  As expected after dealing with this most unprofessional business,  their response is completely fabricated. 

  I was not profane. I was barely allowed to say anything because I was spoken over.  I called a total of three times to try to get to the bottom of this. Not seven.  And just because they dealt with my husband does not mean I cant speak about what happened. We are a team. 
  

  Had we been told when we first brought the vehicle in for an inspection that it would require about $5K in repairs, I would have opted to purchase a new vehicle and trade this one in. 
  

  Instead, we were given information piece-meal, one problem at a time, with the inspection sticker being dangled like a carrot in our faces if we just fix one more thing. And each time one problem was fixed, another magically appeared. I would not have invested in new tires and brakes if I knew that the next step was replacing my entire exhaust. As stated previously, I would have traded the car in if I knew of ALL of the problems after the FIRST time it was inspectednot over a course of five months!!

  I hope this somehow alerts other to this businesses elusive practices when it comes to inspections. I will be reporting them to the state as well. 

   

  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was sent to Aamco in ******* for an engine warranty from a dealership. They were paid a large amount of amount to fix my engine correctly but not even 5 month later my engine completely blew a huge hole in it while driving. Aamco is refusing to honor their warranty on my engine and I dont have the warranty paperwork from them directly only the warranty paperwork they submitted to superior protection and they should both match. I have texts communication between us and Aamco about my engine and pictures of what happened. I also had to have the car towed outta my own pocket and now Im having to rent a vehicle which Is causing a financial hardship on my family.

  Business Response

  Date: 08/16/2024

  This Vehicle was Repaired at NO CHARGE to the Customer, as a favor for another Garage/Shop from which the customer purchased their vehicle from, **************** in *******, **. The vehicle was sold with an Aftermarket 3rd Party Warranty. I explained to the customer that a Used Low-Mileage Engine was to be installed, since that was all that their **************** was willing to pay for. The Customer agreed, since they were not spending ANY money out of pocket anyways, with the exception of Their Deductible which they knew about and said they would Pay upon Vehicle Repair Completion. Once the vehicle was repaired, we test drove it and called the Customer to come and pick it up. No Paperwork was provided at this time, because we were still awaiting their Payment of the Deductible as well as final payment from the warranty company, and we wanted everything documented properly for both their records as well as ours. The Customer was aware and agreed to that, as they wanted proper records for themselves. 3 weeks went by, and the Customer called the shop asking for their paperwork. I informed the Customer that the **************** had paid us, but we were still waiting on them to pay Their Deductible, which it states right in their Purchase & Sales Contract from ****************, that THEY are Responsible for Paying. The Customer refused to pay, and as a result their Paperwork was never provided to them. We did not Build or Assemble the Used Engine that their **************** paid us to install, and the Customer understands that without payment for work completed, we have the option to pursue Small Claims Resolution for Theft of Services Provided. Customer was given the option to Pay what they Owe, and Refused. This Complaint was filed unnecessarily and carries no merit. 

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22151147
  
  I do not accept the business's response as a resolution to my complaint because: [ must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]I dont accept this because this is not the exact conversation that was had. Me and my husband were told that we had to get the short block instead of the long block that the warranty company granted us. Aamco told us the way we went was the only option and if I called the warranty company they would not do the work for me. We also have been asking for the paperwork ad soon as we picked up the vehicle so we would know what was going on and all they kept telling us was that everything was all set and we were good to go. We continuously kept asking about the paperwork so we would know what was going on and **** had nothing but excuses on why we couldnt have it. Finally he blamed it on his corporate office so when I contacted them they said it was not true. I spoke with ***************************************** at *****************. She tried to get him to do the right thing and **** and ****** continued to make up lies. Now they are trying to tell me that they will not fix my engine at the warranty that was already paid out to them at over $7,000. Ive been reading reviews since my engine blew and they have been treating me and my husband like this and they have 100s of bad reviews just like mine. And as you can see in the original text messages between **** and us he knew we were trying to get the paperwork and figure this out from day one. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/04/2024

  This Issue Has Been Discussed with Corporate, and No Further Action is Required

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an incredibly frustrating experience with AAMCO Transmissions in *******, **. I brought my truck in on July 16th for transmission fluid leaks and a loss of engine power. They identified leaks from the transmission lines and promised to diagnose the power loss issue. However, when I called on Friday to check the progress, they hadn't started any work. I decided to pick up the truck and handle the gasket replacement myself. When I returned, I was assured the work would be completed by Tuesday. Unfortunately, on Tuesday, I found that while they fixed the lines, they hadn't completed the diagnostic I paid $320 for. To make matters worse, a new problem arose: a squealing noise and a lack of power steering fluid. Another shop informed me that AAMCO had inadvertently caused a power steering leak. Despite agreeing to fix their mistake, AAMCO failed to provide updates throughout the process. When I finally followed up, I was informed they had to order additional parts and would charge me an extra $360 for fixing the new leak. I refused and instructed them to reassemble the truck so I could take it elsewhere. Upon inspecting the truck, I discovered they hadn't even reconnected the lines properly, necessitating a tow to another shop.In summary, AAMCO's service was unprofessional, their communication was poor, and their work led to additional problems. I would strongly advise against using their services based on my experience.

  Customer Answer

  Date: 08/09/2024

  I have some new information about the damage that they caused on the power steering. Like I said, I got it towed from aamco to monro in hooksett. ***** called me today and they said there was an elbow that looked like it had been recently broken, and one of the lines was halfway drilled out, which cant be taken out unless the rack is completely removed. The labor for that, plus an alignment is going to cost me around $750. As previously stated, I brought my truck to AAMCO originally to have my transmission leaks stopped, and now after they re routed a line, it appears they broke an elbow, causing a leak. I included paperwork from when I first brought it there that shows that my power steering was completely fine. I want them to pay the bill for getting the truck fixed. 

  Customer Answer

  Date: 08/09/2024

  I have some new information about the damage that they caused on the power steering. Like I said, I got it towed from aamco to monro in hooksett. ***** called me today and they said there was an elbow that looked like it had been recently broken, and one of the lines was halfway drilled out, which cant be taken out unless the rack is completely removed. The labor for that, plus an alignment is going to cost me around $750. As previously stated, I brought my truck to AAMCO originally to have my transmission leaks stopped, and now after they re routed a line, it appears they broke an elbow, causing a leak. I included paperwork from when I first brought it there that shows that my power steering was completely fine. I want them to pay the bill for getting the truck fixed. 

  Business Response

  Date: 08/20/2024

  **** brought his truck to us with what appeared to be improperly installed transmission lines, a fluid leak, and an engine that ran very rough. We looked over the vehicle during our comprehensive multi-point inspection for free. After looking over ****'s Vehicle, we explained to him that the next step was to diagnose the rough engine performance, as well as track down the source of his leak. **** asked the cost, and we explained to him that our labor rate is $160 per hour, and he should be prepared to spend roughly ***** minutes of Labor to properly diagnose his engine issues and examine the improperly installed Transmission Lines. **** agreed, and we proceeded to examine the Engine. Upon further inspection, it appeared the **** had replaced the *** Valve on the Engine improperly, and it was not connected causing a major exhaust leak that hindered engine performance. We Removed & Repaired ****'s *** Valve that he improperly installed at NO CHARGE, and that took care of his rough engine issues. During the Diagnostics, we recommended to **** that his Transmission Lines were able to be reused, but they needed to be installed correctly as to prevent a kink or blown line down the road from the way they were improperly installed and rubbing. **** again asked how much that would cost, and we explained to him that it would take approximately 2 hours ($320) of labor to re-route them in the correct order, **** again agreed, and we took care of that issue. **** then picked the truck up, paid us, and left. 2 days later, **** called and said he noticed a Power Steering ****, and accused my Technician of causing it during the course of re-routing the Transmission Lines. Not only was this impossible, as the two systems do not touch or even share the same side of the vehicle as one another, but I pointed out to **** where his Power Steering Lines were corroded, leaking, and about to break. Both the Technician and I recommended ********* Steering Lines, and asked **** to drop the truck off and we would see if the rack was able to be saved. **** agreed and dropped the truck back off for our evaluation. I looked at ****'s Power Steering Line and explained to him that it was ********, and would most likely break if we tried to remove it from the Power Steering Rack. He asked if we could still try, and I explained to **** that I did not think we would be able to remove the broken section without drilling it out, and that we did not feel comfortable even attempting that method. I recommended that **** replace the Power Steering Rack & Lines. **** stated that he did not wish to spend any more money on this truck, and asked if he could tow it out of our lot. I agreed, did NOT Charge him for our looking at the Power Steering Line or attempting to save the Power Steering Rack, as the line was already corroded and leaking, and **** left and thanked my Assistant Manager and I for our efforts. 2 days later **** proceeds to bash us on ****** Reviews and files this complaint without cause or reason. 

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a gotten transmission work done to my 2016 chevy ******** in beginning of October 2023 at AAMCO on 234 loudon rd concord nh 03301. They put in a low mileage transmission with powertrain under the hood without sealing around the axels and was not aware of the damages of the loss of transmission leaking from the axel that was not sealed properly , went back with pictures to show the mechanical person it was not sealed he wanted to change me more money for parts and labor i have already dumped $6,000 into the work and parts I have no more money. Was told it was to busy for me to get the vehicle fixed and buy my own parts to come back and schedule my vehicle in when they have more time even though it was there mistake they wanted me to pay additional money for their mistake.

  Business Response

  Date: 12/15/2023

  We are sorry to hear about this issue *******. You had come to us wanting a Low Mileage Used Transmission to be Professionally Installed by our Technicians for "As Cost Effective As Possible" and we told you we would try to help you out as best that we can, but that we do not recommend installing a Used Transmission that doesn't come with any sort of Warranty. We offered to Build your Transmission, but it was more than you wanted to spend, so you bought the Used Transmission and paid us to Install it for you with No Warranty, which it says right on your Signed Paperwork. Yesterday you came in and spoke with our General Manager, Jeff, who offered to assist you with replacing the Leaking Seal, and he had instructed you to go and purchase the seal from the Dealer, as it is very inexpensive, and then he would have a Technician help you out to install it for 1 - 1.5 Hours of Labor. You declined and left our shop. We offered to assist you, and you declined. 

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came in with one code coming up on my car. It was driving perfectly. Code was for a transmission sensor. They fixed it after over a week of work, but my car was not working the same. My car was kicking very hard when shifting gears and kicking even harder when shifting to drive or to reverse. I never had any problems with this. They charged me over $600 total for a part that cost a little over $130. Before I got home my check engine light was back on and my AT light was also back on. They gave me two more codes that were coming up after everything was done. Go to your mechanic. It’s easier.

  Business Response

  Date: 10/25/2023

  We had spoken with this customer directly and resolved his concern.  He is happy and has been a returning customer.

  Customer Answer

  Date: 10/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***** *****

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment for 7/5 to have a transmission replaced. I made several calls for updates and got the run around. The estimated was $5899 and they changed me $6899 with no explanation why $1000 more. I received the van 7/22. 7/24 after driving less than 15 miles it was having the same issue. I made Aamco have it towed. At this point they gave me a loaner car that was unsafe to drive. It had brake. Issues and the transmission was going. I received my car 8/17. Drove it less than 75 miles and having the same issue. They are telling yits not there problem. 6+ weeks without a vehicle and the repair shop tells me it's not their problem. I now have to take it to another place to get it fixed and pay more Money that I can't afford

  Business Response

  Date: 08/24/2022

  Ms. ******* came in on 7/1/2022 with a transmission complaint.  We rebuilt the transmission with updated parts and test drove the vehicle extensively to ensure the vehicle was fixed.  Ms. ******* was informed throughout the entire repair process and authorized the complete rebuild at its final balance that she personally agreed upon.  The vehicle was picked up on 7/26/2022, driven, and returned on 7/28/2022 with a complaint there was an issue with the transmission again.  We brought Ms. ********* vehicle in immediately and completed a full inspection of the repair that was done and gave her a loaner car to use in the meantime for transportation.  It was confirmed that the vehicle's transmission is operating just fine and her issue is an electrical concern.  When this was relayed to Ms. ******* and her husband, who then came into our repair shop, verbally threatened our general manager and threatened to plant a bomb in the shop and blow it up.  Ms. ******* and her husband then proceed to completely trash our loaner vehicle that was in perfect condition when it was loaned out to her, did extensive damage to the transmission pan and returned the vehicle with zero gas; all items that she signed off and agreed that she will be fully responsible for the repairs needed.  After, yet again, explaining to Ms. ******* that her vehicle's transmission does not have an issue and it is an electrical issue, she continues to contact our shop incessantly and demanding asinine requests regarding her vehicle.  We asked Ms. ******* to please take her vehicle elsewhere and to have someone else explain to her that the repair we did is completed as promised and her issue is now something else.

  *Video of damaged loaner vehicle upon request.

  Customer Answer

  Date: 08/30/2022

  
  Complaint: 17756739
  
  I do not accept the business's response as a resolution to my complaint because: I have taken the vehicle to a dealership and they said the transmission is no good. The amount I agreed to was the original one estimate of $5889 but was charged $6989 with no explanation to the additional $1000.

  A Amoco said they'd pay for parts but not labor. That's unexceptionable. They screwed up so they need to refund me and I will pay the dealership. And they refuse to give me a loaner or pay for rental.  This is all their error so I feel it's there responsibility to provide a vehicle.

  The vehicle was not worked on immediately. They had it 2 weeks. I was by several times and my van said outside.

  The man with me is not my husband. Nor did he threaten to "blow the place up". He didn't get upset when we brought the loaner back for issue and Jeff said he didn't care about our safety.

  The first time I did return the loaner with less gas. It was not empty. I was unaware as I did NOT sign an agreement. The car was disgusting when we got it. So I'd love to see the video of damage.  The second time I had the loaner I thoroughly clean it. It was completely disgusting. I went through a canister of cleaning wipes and vacuumed it extensively.

  This is a complete inconvenience as I'm a single disabled grandmother raising my disabled grandson. We have multiple appointments weekly. As a matter of fact he missed an important surgery today because I had no transportation.

  
  Sincerely,
  
  ******** *******