We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sheet Metal Fabrication

Prototek Sheet Metal Fabrication, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Prototek Sheet Metal Fabrication, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Prototek Sheet Metal Fabrication, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prototek made custom parts incorrectly and delivered both the original order and RMA several weeks late, in violation of their order terms and Universal Commerce Code. Refund has been promised since April but Prototek still has not issued refund despite calling them at least every two weeks. Customer service manager never returns calls and rarely replies to emails.

      Business Response

      Date: 09/06/2022

      I have attached the documentation we discussed yesterday.  While we understand the frustration this order caused Mr. ******** Prototek did issue a credit for the part that was received and deemed non-conforming.  Our typical process would be to have the parts returned for repair or to be remade.  We understood that the customers timeline did not allow for another return and agreed to process a credit for the cost of this part.  This process needs to go through internal approvals and can take some time.  I have attached a copy of the credit invoice generated in our system, the receipt where the refund was placed back on the customers credit card per his request, and the email trail where I provided this information to him on 7/28/2022.  The refund was processed back to his card on 7/21/2022.  On 7/29/2022 the customer responded to my proof of refund email confirming funds had posted to his account the previous day, 7/28/2022.

       

      Please let me know if there is anything further Prototek needs to provide to close this matter. 

      Customer Answer

      Date: 09/06/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 17635623, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ********

    Prototek Sheet Metal Fabrication, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.