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Business Profile

Housewares

J-Life International, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for J-Life International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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J-Life International, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction:
      10/25/2023

      Dollar amount paid:
      $698.40 USD

      Commitment from business:
      3" inch (padding) shikifuton, tatami mat of correct size

      Nature of dispute:
      My two shikifutons arrived lumpy, with inconsistent padding throughout. I followed J-Life International care instructions and allowed the futons a period of 1 & 1/2 months settling time, but this did not solve the issue. I believe this was a manufacturing/materials error. Additionally, the two folding mats I purchased were smaller than the futon, resulting in significant overlap on the sides.

      Whether or not the business has tried to resolve the problem:
      J-Life International will not accept a return or exchange because they say I didn't reach out within 30 days of my order. However, according to the instructions J Life provided, the settling period for the shikifuton extends beyond 30 days. This prompted my delay in reaching out. This discrepancy between J-Life's return window and the settling instructions is deceptive. All they will offer is 25% off of a new order.

      Order #:
      *****

    • Initial Complaint

      Date:05/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two futons on 4/1/23. The futons started to developed a dip after one day of use. After two weeks of use the area where the hip/butt rest compressed to one inch (should be 4 inches) and caused sciatica pain for my partner who had to take a week off work unpaid. I paid approximately $700 for the futons . I reached out to J Life on 4/16/23. I wanted a refund for at least the more damaged futon, but they did not ask me how I would like to resolve the issue. Instead they immediately sent out a replacement futon without confirming with me. I asked to return this replacement and get a refund instead. They said I was past the 30 days, which wasn't true since I contacted them first on day 16. They wanted me to pay for the return shipping and 25% stock fee. I could not ship back the item because it would be a loss for me after shipping costs and 25% stocking fee.

    J-Life International, Inc. is NOT a BBB Accredited Business.

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