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Business Profile

Apartments

Franklin Village Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/22/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lived at Franklin Village in Derry NH for 2 years. I 'm on section 8 and my lease was up in Sept 1 so I found another apt in manchester nh, I told Robin in the office and gave her my written notice. Robin told me have to wait 30 days to get it my security deposit I gave her $1305.00 for security deposit for apt. Robin sent me a check for $480.94 they owe me $824.06 because I cleaned the whole apt before I left and want the other money back. Hope you can help me get it back for me.

    Business Response

    Date: 12/02/2022

    Dear BBB

    Attached are the move out charges and move out inspection for ******* ******* * ****** ******* The information given to you is not accurate. Notice to vacate/lease end was 8/31/2022, keys were returned 9/2/2022. The apartment had damage, no attempt to clean was made as pictures show. Please let me know if you have any additional questions.

    Sincerely,

    Robin P********

    Property Manager

    Franklin Village Apartments Derry, NH 03038

    603-434-1007

Franklin Village Apartments is NOT a BBB Accredited Business.

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