Complaints

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• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 03/20/2025 I paid $1055.00 The business committed to do mold inspection by having an **** certified inspection I received an inspection by a non **** certified inspector.The business is resorting to diverting tactics, redirecting, and dangerous alternatives which would put me in a high safety risk and denying fault that I request active certified ACAC inspector to do this investigation beyond mold physical and air collection. I already have this from other inspectors who do just that. I request the highest level inspector to do investigating for litigation purposes for my state. The business is misrepresenting their license to send basic microbial or mold inspectors then the **** licensed inspection person business owner signs the the report from the lab. He is not physically there to do the quality his license would represent.I tried to resolve over the phone and be specific and the owner just says I am aggressive for exposing his fraud towards my request and sent a low level service provider. I even was unable to get his current certification after the inspection and I asked for 2 he only provided 1 he claimed he had both. If the owner told me on my initial conversation he was sending anyone other than **** I would not proceed with conducting business.

  Business Response

  Date: 03/28/2025

  Thank you for the opportunity to respond.
  Oxana scheduled a mold inspection with our company, and the service was completed on March 20, 2025. Prior to the inspection, we had a detailed phone conversation in which I, as the business owner, clearly stated that I hold an active Council-Certified Indoor Environmentalist (****) designation through the **************** for Accredited Certification (ACAC). I also clarified that while I personally sign off on final reports, our on-site inspectors are Certified Mold Inspectors (CMI), a respected credential within the industry. Our company is recognized by the **** and operates in accordance with its professional standards.
  At no point was there any misrepresentation. The inspection process, pricing structure, and credentials were all explained transparently. Oxana was present at the property and approved the number of mold samples collected, which formed the basis for the final cost of $1,055.00. The report provided included visual observations, moisture measurements, lab-analyzed air samples, and clear recommendations for professional remediation based on the findings.
  It now appears that Oxanas dissatisfaction stems from the belief that the report does not support her intended legal outcome. Following delivery of the report, she has posted negative reviews and made accusations that suggest an attempt to pressure us into issuing a refund, despite the inspection being performed fully and professionally, as agreed.
  While we were initially open to providing additional support, her use of threats, defamatory language, and baseless claims has made us reluctant to engage further, especially in a legal context. We remain confident in the quality and integrity of our work and stand by our findings and process.
  We have already provided the certification documentation requested and are happy to resend any materials, if needed. However, we respectfully reject any assertion of fraud, misrepresentation, or failure to deliver services.

  Worscope email sent to ***** clearly indicating certifications of me and her inspector along with the scope of work. 

   

  From: ****** ******* <********************************************************************************>
  Sent: Wednesday, March 19, 2025 11:30 AM
  To: ***************************
  Cc: **** ******* <****************************************************************************>; johnbradley <****************************************************************************>; **** ********* <********************************************************************************>; ****** ****** <******************************************************************************>; ******** ******* <************************************************************************************>
  Subject: Mold Testing Confirmation - TOMORROW (03.20.25) ETA: *****A -***** ******* @ ********************************
  
  Hello *****,
  
  Thank you for choosing IndoorDoctor for your mold testing needs. This is to confirm our appointment TOMORROW (Mar 20, 2025) with an estimated arrival between 10:00 AM and 11:00 AM. We will call when en route approximately 8:30 AM-9:00 AM. Please have your phone on to confirm availability.
  
  We will email you a Service Agreement via ***** Sign for your electronic signature and we need it signed prior to departure tomorrow.Thank you for handling this request.
  
  Attached is the owners ACAC certification. He will be reviewing and signing off on your report.****** ****** will be your inspector who is a certified microbial Inspector (CMI).
  
  IndoorDoctor House Call With Moisture Analysis Inspection $495*
  Mold Sampling Itemized $80 per Air or Surface Sample (Outside Baseline Sample Is Recommended)
  NOTE: $2500 Retainer Required For Legal Assistance Billed at Hourly Rate $275/hr. Details in the service agreement.
  
  Expert Visual Observation
  Expert Friendly Consultation
  Laboratory Analysis
  Professional Grade Reporting with Next Steps
  
  OPTIONAL: **** - $495
  
  ******************************************************************
  
  Payment is due at the time of testing.  We accept credit cards or personal check.  Your report will be available within 3-4 business days. Express turnaround is available.
  
  IndoorDoctor,LLC is an environmental testing firm with the mission to be the best choice for people who want to know if their indoor environment is healthy.  Because we do not engage in remediation, you can rely on the trained specialists at IndoorDoctor to provide you with an assessment that is free from the conflict of interest found with companies doing the testing and the remediation.
  
  We can test for most indoor environmental contaminates ranging from dust mites,chemicals, sewer gases, radon, drinking water pollutants and anything else you can name.  For more information, please visit our website ******************************
  
  IndoorDoctor is a Veteran owned company and we are proud to have the best reputation in *********** with an A+ BBB rating, 5 star rating on ***********, 5 star rating on Thumbtack,Angies List A Ranking along with being active members of the ****************************** (****) and the *********** Asthma and ******************,but dont take our word for it, see what our Clients have to say  ***************************************************************
  
  We look forward to working with you!
  
  
  Sincerely,
  ****** *******
  Administrative Assistant
  Phone: ************
  Email: ********************************************************************************
  
  ******************************  
  
  

  Customer Answer

  Date: 04/10/2025

  ***** ******* of ****************************************************************************
  I ***** Langley was looking to obtain a professional in the field of housing safety and air quality and living conditions. As I was made aware that my current health may be a result of longterm mold exposure which has been my case since 2013. I spoke directly to the owner of Indoordoctor on March 18th 2025. We had a brief conversation 4 minutes with the specific request to hire him as he was **** certified. I found Jeffrey Bradleythrough the **** website.. and because I wish to pursue litigation I want his expertise and asked if he could do so. How this owner handled my request ended with me being misled. He sent me expired Council-certified Indoor Environmental Consultant (CIEC) upon request. He also sent his Council-certified Microbial Consultant certificate CMC which also was expired. He said he would send current. He only sent the CMC through his email on March 25. Which is good through October 31, 2026. And under the contract it doesnt mention they were sending a non ****  certified microbial or mold inspector. On the contracted date of service instead this person was just a CMI through MICRO an online course Not **** standard certified which was misleading due to using the same abbreviation without the details of where the certificate is from. And didnt inform me his inspector(s) are not **** certified. I wouldnt contract if it wasnt **** inspector coming it is why I went through the extra efforts to personally request. It also stated 50 point inspection just setting up a air sampling stand and some pictures and physical sample and continually to redirect this person to do a good test for water issue where the mold was growing so definitely put me on alert to who was this person as I dont need a basic mold inspector as I personally due to lack of regulations on mold qualifications I can do my own inspections and send to lab for results. I specifically request the **** owner or if Indoordoctor is choosing to send someone I expect an **** actively registered and certified inspector. I was signing a contract under good faith that he was doing this and how he was talking like he had a team thats **** certified no its just he who is certified and just signing the lab report. And you really wont know the certified level of the inspector sent as you wont have time to research the person if you even know how to refuse which causes delay. I had to figure this out afterwards what had just happened to me. I was able to communicate with the owner of MICRO *** Ederer who originally stated this ****** ****** was legit in his system then at first he said his certificate was expired which was alarming.But its just a consultant certificate I communicate with ****** ****** through cellphone. Later I received an email from *** Ederer that he made error and said it was renewed. I also verified with **** ************ ***** Nuremberg American Council  for Accredited Certification. That Justin Trenga was with them and she said no he is not under **** certificate CMI but that he could in general get a certificate somewhere else but wont meet their standard unless he went through them. And they are recognized as the highest in the country. You see I didnt need a contractor I wanted a specific person with specific qualification. If Board of health requires a *** certified repair can they just have the bad landlord do the repairs and sign off? No it has to be the *** certified repairer. As I mentioned I want someone for litigation (The contract shows the litigation was 2500 and had an hourly rate) I wanted the person who would do the inspection to be the one coming to the court to testify what they saw and investigate and the conclusion of what steps need to be taken to remedy my living conditions so they would be safe. Nothing less and I received less at my apt. This ******* ******* said he wasnt goibg to go to court and when I asked ****** he goes and said to wait and discuss with *******. And through the whole inspection which was more complaining the than multipoint based on contract. Who was someone who had to be directed when I shouldnt need to do that as according to the **** director his standard for his certificate is given to those who meet their qualifications who are trained to do a thorough examine to understand the issues and report accordingly. But this **** director also mentioned there isnt a guarantee they will perform once they have the certificate. I have just experienced this unfortunately with this owner of Indoordoctor who misled me into a basic cheap mold inspection and he can just sign off cookie cutter style. All the owner of Indoordoctor had to say was he wasnt going to do so and he doesnt have any **** team members and I will continue my search. I have had air quality done and visible mold confirmations by my landlord. I am at the stage of having highest level possible I can find and afford for litigation expert witness and testimony. I have a language barrier which I can easily be misunderstanding by a manipulation person using abbreviations of certification to sound like they are all accredited by the **** when in fact its just the owner so he can keep his costs low. But in my case he was unethical towards my specific request either ignoring me altogether due his habit of business or intentionally which I am not a mind reader. But even when I show my extra desire for certification proofs should give this person some thinking outside the normal that I am being more specific. And he did send some expired certification as I mentioned above which I verified  did have a current standing with the organization and he sent one of them. And after the inspection with this in my opinion horrible inspector, Seems he basically just knows how to set up a stand and take air samples. And wow the rest not so good. Its why I questioned if he was an **** certified person and sure enough he had just an online course with renewed membership thats it. Definitely not meeting my request. I needed my home investigated the why, what can be done to resolve and yeah the report will have the air sample results as well thats not in question. I know the trouble areas in my apt but I dont know the severity that a high qualifying person can investigate and write about when I need litigation. If some basic inspector comes they may only just take samples and leave with no real thorough thought as to what isgoing on in this place. This inspector just complained of the smell. I been complaining of the smell for 11 years. Think I like it no and with my income is it easy to leave?  No. I need it repaired so I can live safely. But I am not able to do so myself. So if inspector sees these issues as the cause of mold he can maybe even suggest what to ask of the landlord as a professional. I needed specifics for a specific reason. Anything less leaves me wasting time and money getting the same useless results. And left with just air or physical samples. Im tired and sick and mentally exhausted and in pain. From thesemanipulations these high end qualified people abuse their certification just to further their business but as I was explainedabout their certification is only for them it can not be represented for the whole business. So If I ask for **** certified inspector to inspect my place and I get a CMI only and not **** certified then I didnt get what I asked for. And the contract doesnt explain the certifications or who is coming leaving it open to interpretation. As the owners certifications dont pass to the team members or associates or those in network. So If I was just looking for a mold inspector and no special requirements then I wouldnt have issue. Because all I would want is a report on air quality. I needed much more and it wasnt delivered and I feel if this **** certified person was tru to his certificate he should be able to deliver to me the value I needed as his contract even words it. If he came and witnessed the housing issue he can then testify to such. He cannot unless he comes. This is why I request specific. Even what I got I was questioning because the person who came seemed confused and not knowing what I needed like unprepared. Due to his situation I ended up risking my health to try and explain my needs like he had no clue what I was requesting. I asked for moisture to be detected in the problem areas and he was putting the tool on a board covered in plastic. Is that how its done? The other 2 areas I couldnt go and make sure he did accordingly because I have bad lungs due to this moldy conditions. He was there complaining I said then wear a mask. Like thats my responsibility. I already said it smells horrible I dont need him to to complain about it. If he dont want to do the service he can call his boss or whomever. And send another **** certified inspector as thats what I was expecting but for sure this person sent was not and I investigate his credentials and I was right. Hence why I called to ask the owner for and **** certified inspector this person was only a certified mold inspector from an online course Not ****. I spoke to ******* ******* again to show my concerns of what was done and he stands by it as sufficient And proper. Was it at the **** level I will have to submit this to them and see. Also Jeffery said I could go into my apt and get more pictures to add to the report which puts me at risk. That is not acceptable not my job its why I request an **** inspector who would come prepared and be safe themselves and be thorough investigation of my unit. This company owner is using HIS **** standing certificate as the lure but operates at a basic level in the field with unregulated CMI certified microbial inspectors who may or may not be appropriate for some of these inspections in the 5 states they practice in **, **, **, **, **. The refund was appropriately requested of the owner who chose to not send an **** inspector or come himself as I request.  And he refused. In an email after I request refund he chose his words carefully that he clarified his inspector would be CMI and that his company is recognized as **** this is false and I verified this with the company who produced the certificate of **** they said its to the individual not to be spread to the business nor other members who would need their own to fall under the **** category in our system. This is again maybe his own misunderstanding then and has operated falsely by mistake or intent and grew his business under the false pretense and needs to stop or people like me will continue to be misled even if the ones with good reviews werent. And future regulations will have lack of consistency from business like this for quality evidence of the present issue with above level mold in homes.He also present in email that I threatened what by reporting my experience and sharing it with others. Thats what a review does. Not all review are 5 star unless manipulated. Also he says he records conversation if he record my conversation please provide this not just write an interpretation. I said this is scam if misleading and using French fries my way of saying he uses the name and certificate then has frenchfries going to get inspections done. If it just he has certificates great and if all someone wants is a person who can get an air quality sample and take a few pics showing they were there and maybe put a moisture tool in places where mold is seen with no need for litigation this business would be seen as normal. But once specifics are requested to pass it off as we are certified and evade the specific question shows direct manipulation to obtain a sale of service. And once I questioned this I was treated as a slanderer for being specific and later emotionally charged. I am being slandered and I was the one requesting specifics. I dont need someone to downgrade my request just because its not financially advantagous. If my level of request is not going to be met then refuse to offer service or adjust price to what would meet the level I need and if then I can afford fine and move forward and if not then I can move on in my search. This is what should have happened.  But I was taken advantage of as my request was basically ignored due to normal business practice and habit. And now my situation exposes this and its not comfortable for the business nor myself. Hence the adverse responses on both ends. But your fair investigation should be done not just oh he has a business and does inspections and signs report and that means he was good job. Context has to be weighed not overlooked because I signed a ***** contract that per conversation it was what it refers. Or does non regulated mold inspections now need a lawyer to make sure businesses arent fraud. I did basic research for credentials. So please honor my statement and context of this complaint. So changes can be made appropriately and get my refund! 
  Thank you, ***** Langley 
  
  

  Customer Answer

  Date: 04/11/2025

  This was two side recoding with both party agree me and ******* ******* on March 26. 

  Customer Answer

  Date: 04/11/2025

  This is the response from **** that ****** Trunge in not any ACAC certified. 

  Business Response

  Date: 04/14/2025

  Thank you for providing the opportunity to respond to the extended statement submitted by Ms. ***** ******* regarding our completed mold inspection service on March 20, 2025. We would like to address the concerns raised and restate our position with clarity and respect.
  
  Clarification of Certifications and Scope of Work
  Ms. ******* contacted IndoorDoctor on March 18, 2025, inquiring about mold inspection services. During our brief conversation, I, ******* *******, explained that I am a Council-Certified Indoor Environmental Consultant (****) through the **************** for Accredited Certification (ACAC) and that I would personally review the results and sign off on the report. I also stated that the on-site inspection would be conducted by a Certified Microbial Inspector (CMI), a credential held by our inspector, Mr. ****** ******, through MICROa widely recognized training and certification body in the industry.
  This arrangement was confirmed via email on March 19, 2025, in correspondence sent by our administrative assistant, ****** *******. This email included:
  My ACAC certification.
  The name and credential of the assigned inspector.
  A clear breakdown of services, pricing, and legal consultation retainer fees.
  A service agreement link for electronic review and signature.
  Ms. ******* acknowledged this communication and proceeded with scheduling.
  
  Inspection Services Delivered
  On March 20, 2025, our inspector arrived on time and performed the services as outlined in the agreement:
  Visual observation of the premises.
  Use of moisture meters to detect suspect areas.
  Professional air and surface sampling for mold analysis.
  Photographic documentation and field notes.
  Ms. ******* was present, gave verbal input, and approved the number of samples collected, which resulted in the final fee of $1,055.00. Payment was collected at the time of service, and the report was delivered within the promised timeline. The report included:
  A detailed summary of findings.
  Lab results from an accredited third-party laboratory.
  Recommendations for remediation.
  
  Dispute Regarding Inspector Credentials
  Ms. Langleys dissatisfaction appears to stem from her belief that only an actively ACAC-certified inspector should have performed the on-site visita requirement she claims was not met. However, this expectation was neither documented in writing nor contractually agreed upon.
  The email prior to service, which she received and acknowledged, explicitly stated that the inspector would be a *** (Certified Microbial Inspector) and that I, as the ****-certified owner, would review and sign the report. At no point did we represent that all our inspectors held **** credentials, nor do any of our public-facing materials or contracts suggest this.
  Ms. ******* asserts that a *** is just an online course and not appropriate for litigation-level work. While we respect her personal preference for a particular level of credentialing, our role was to:
  Provide accurate environmental sampling and reporting.
  Review and validate findings through an ACAC-certified consultant (myself).
  This was delivered in full.
  
  Post-Service Conduct and Refund Request
  Following the delivery of her report, Ms. ******* began making public and private accusations of fraud, deception, and professional misconduct, including inflammatory comparisons and threats of legal escalation. Despite our efforts to clarify, she continued to demand a full refund, claiming the service did not meet her litigation expectations.
  We must respectfully reiterate that:
  The service was completed exactly as quoted and confirmed in writing.
  There was no misrepresentation of credentials.
  Her refusal of the reports findings due to dissatisfaction with the outcome does not invalidate the professional work completed.
  Given that no breach of contract occurred, and that extensive time, labor, and analysis were provided in good faith, we must again respectfully deny the request for a refund.
  
  Final Notes on Professionalism and Future Action
  We remain committed to providing honest, transparent, and high-quality environmental services to all clients. While we regret that Ms. ******* is unhappy with the results, her accusations are without merit and appear to be rooted in post-service dissatisfaction with the findings rather than with the actual delivery of services.
  Should Ms. ******* wish to pursue a separate legal inspection with specific ACAC certification requirements, we recommend she communicate that clearly upfront with any future provider and request the inspectors certification in writing before service. We would also be willing to forward any requested certification documents again to assist her in her continued efforts.
  We trust the BBB will recognize that our service was:
  Professionally rendered,
  Clearly communicated,
  In alignment with industry standards, and
  Delivered with transparency and integrity.
  Thank you for your time and attention to this matter.
  Sincerely,
  ******* *******
  Owner, IndoorDoctor, LLC
  Email: ****************************************************************************
  Phone: ************
  Website: ******************************

  Customer Answer

  Date: 04/18/2025

  Thank you for providing the opportunity to respond to the extended statement submitted by ******* ******* regarding our initial conversation on the March 18, 2025 on the phone. I initiated the conversation of certificate **** I make request to provide copies of his certifications. Mr ******* did not explain anything of his certifications as I had found him on the ****. He did not explain no such certifications to me. This is all nice wording to sound credible. He said he records the conversations please present this evidence as challenge to your bogus response. There is a difference between asking for a specific person to perform a service and expecting such than asking for a service alone that anyone that passes a mold certified course can do including 100 percent horrible no effort and not complete and to a thorough where the Information given can easily be seen by anyone that there is a problem beyond the visible evidence that needs to be addressed to prevent the invisible and visible from being problematic for safe living. I spent plenty of time before making my decision who I want and why. I asked for you why you have secretary send contract is empty not your name or who may come so I can be sure to know I am getting what I want so when I pay I am paying for what I want. You are not as transparent as you make it out to look as someone like me wants what is currently recognized as the best. For the inspector not the signoff person only. Here to address my concerns is where I need that inspector. You may as a business owner accept the MICRO inspector certification that's your business and I respect that But you still aren't getting clarity from me after all this that I did ask you. You didn't volunteer your credentials and I was specific for an inspector that's is **** certified not a business owner who is and send just what he feels is qualified. Your email just says what you are doing not what I was requesting. And your email was of expired certificates. Get your secretary updated if anyone else inquires like me. That's how you operate because most consumers wouldn't know the difference until they have had enough bad experiences or water damaged home or rental situations to know why having the best is important. 1 reason I inquired is that you dont operate with conflict of interest doing inspections and remediation services. But I did have a red flag on your contract which don't outline the requests I had and the person inspecting meeting those requirements. But I am not s contract writer nor am English fluent so wouldn't know exactly how hence why it seems if to be specific you need lawyer to make sure and yours has no specific person and credentials so it's assumed by the person signing you are obligating to meet my request but it's now obvious you leave as such to mislead and send whomever you can fill the spot with and if CMI is with MICRO when I asked for **** certified that's just using an abbreviation which I was again to assume was through ACAC. I don't need sub contractors with lower than what you who I asked for had experience and knowledge to meet their standards maybe good for oversight if you were there but you weren't and if you can't come then send someone of equal **** certified to whom I asked for not leaving me to guess that's what was sent was just another unregulated inspector. And as such this person said they weren't going to do litigation also a requirement so he was useless for that as well you messed up on 2 requests. What's the point of your contract if he witness to the conditions isn't useful for the purpose intended of the service level I request. You passed me off and now manipulate. I never asked for anything less than **** you sent less than I was signing for and your contract should have been more transparent and yes I signed under misaligned thoughts and understanding you would meet my requests and I see they were ignored and now continue to be ignored by passing me off to the next business that if they have your mindset will do the same. 
  Maybe this wouldn't have happen if your business with an office locally was here in ************* and I will be happy to take your full credit and put it in writing the exact requirements of the inspector that would perform and meet my level of satisfaction not just yours and if not satisfactory you will repeat until met showing your true integrity to the level a thorough ACAC inspector would put energy into investigation of water damaged homes that have an air quality issue and visible evidence of mold. Why would I go this far if CMI is good enough anyone wanting evidence for litigation wants thorough and detailed reliable information that says the whole picture from time of issues to time of inspection and recommendations to have addressed that would lead to a remediation for good air quality and safe living conditions within that aspect of what the inspection would address. Almost like a building inspector would look for failures.Trying to brush me off is not showing good business practice is a rude avoidance. Saying how in the future I should request ACAC in writing after I complain when it's what I did verbally on first conversation and you avoided me when I kept requesting to speak with you before signing contract and it didn't happen.  If knew I would need legal representation to make sure you and I were on the same page for requests Id have done that too. Are you saying your Call MI regardless of where certified can just gather samples and you are allowed to be the one to say in court this home is safe or this home not safe and never even witness just because some air or physical samples or pictures are obtained and sent to a lab. What proof do you have those samples weren't tampered with and fabricated pictures. Just so the job looks good for the business owner. I don't trust just anyone to come due to lack of regulations what's the point of me asking you for certifications that pertain to ACAC it means nothing for my inspection I don't need just your signature I don't need an expert window cleaner business owner to send a window cleaner to clean my windows just because certified to clean I want the expert. Same with any service you want quality not just certified. It just a cheap way to perform business. And you draw attention with certifications that you use for signing off. I asked for **** inspector if you couldn't provide them don't send contract. I didn't ask for a ***. If I ask for Super Unleaded fuel and you tell an employee to go out fuel in and he puts regular and it's a gas station guess he is all set right. You for sure didn't tell the inspector what I wanted at bare minimum even if I didn't have a request for **** certified inspector because he didn't want to be involved with litigation he should never have been sent and I'm already burdened with bad health hence needing and inspection as proof of living conditions and owners of property ignored this no matter how many times I told them. 
  I have no respect for this business because they miss-representing certifications?! They aggressively slandering me?! They cannot comply with their agreement what I signed?! They over exhausted a disabled  sick person who is looking for proper mold inspections for further litigation and they failed?! 

  ******* ******* never ever mention about other person, and he never ever presented his certification. I was able to obtain ****** certification just through his personal cell phone. 
  And it was exhausted, and absolutely annoying trying to chase business to give the information to what I am in title through the beginning?!  The inspections was done completely poorly. This guy just an even didnt know what hes doing. He was checking the moisture over the plastic back. The pictures with was provided. Its so small its not a proper attachment so he even doesnt know what hes doing he didnt take a proper picture of the bathroom where is the whole floor look as bobble Swallowed ad the moisture pushing the floor he didnt do anything and I believe already presented to BBB our second conversion over the phone with ******* as we bounty was on the recording line  and this ******* ******* recommended me as a sick person to go inside this toxicity and taking the pictures what they supposed have to be taking?! ******* ******* is manipulating hes lying and he slandering me. This kind of business should not be in the market at all!!!
  

  Customer Answer

  Date: 04/18/2025

  This is the ****** certification what I was able to get just through his personal cell phone communication which should not be like this for me, testing the person through his personal cell phone to get his certification as ******* ******* never provided to me through the business?!

  Customer Answer

  Date: 04/18/2025

  Thank you for providing the opportunity to respond to the extended statement submitted by ******* ******* regarding our initial conversation on the March 18, 2025 on the phone. I initiated the conversation of certificate **** I make request to provide copies of his certifications. Mr ******* did not explain anything of his certifications as I had found him on the ****. He did not explain no such certifications to me. This is all nice wording to sound credible. He said he records the conversations please present this evidence as challenge to your bogus response. There is a difference between asking for a specific person to perform a service and expecting such than asking for a service alone that anyone that passes a mold certified course can do including 100 percent horrible no effort and not complete and to a thorough where the Information given can easily be seen by anyone that there is a problem beyond the visible evidence that needs to be addressed to prevent the invisible and visible from being problematic for safe living. I spent plenty of time before making my decision who I want and why. I asked for you why you have secretary send contract is empty not your name or who may come so I can be sure to know I am getting what I want so when I pay I am paying for what I want. You are not as transparent as you make it out to look as someone like me wants what is currently recognized as the best. For the inspector not the signoff person only. Here to address my concerns is where I need that inspector. You may as a business owner accept the MICRO inspector certification that's your business and I respect that But you still aren't getting clarity from me after all this that I did ask you. You didn't volunteer your credentials and I was specific for an inspector that's is **** certified not a business owner who is and send just what he feels is qualified. Your email just says what you are doing not what I was requesting. And your email was of expired certificates. Get your secretary updated if anyone else inquires like me. That's how you operate because most consumers wouldn't know the difference until they have had enough bad experiences or water damaged home or rental situations to know why having the best is important. 1 reason I inquired is that you dont operate with conflict of interest doing inspections and remediation services. But I did have a red flag on your contract which don't outline the requests I had and the person inspecting meeting those requirements. But I am not s contract writer nor am English fluent so wouldn't know exactly how hence why it seems if to be specific you need lawyer to make sure and yours has no specific person and credentials so it's assumed by the person signing you are obligating to meet my request but it's now obvious you leave as such to mislead and send whomever you can fill the spot with and if CMI is with MICRO when I asked for **** certified that's just using an abbreviation which I was again to assume was through ACAC. I don't need sub contractors with lower than what you who I asked for had experience and knowledge to meet their standards maybe good for oversight if you were there but you weren't and if you can't come then send someone of equal **** certified to whom I asked for not leaving me to guess that's what was sent was just another unregulated inspector. And as such this person said they weren't going to do litigation also a requirement so he was useless for that as well you messed up on 2 requests. What's the point of your contract if he witness to the conditions isn't useful for the purpose intended of the service level I request. You passed me off and now manipulate. I never asked for anything less than **** you sent less than I was signing for and your contract should have been more transparent and yes I signed under misaligned thoughts and understanding you would meet my requests and I see they were ignored and now continue to be ignored by passing me off to the next business that if they have your mindset will do the same. 
  Maybe this wouldn't have happen if your business with an office locally was here in ************* and I will be happy to take your full credit and put it in writing the exact requirements of the inspector that would perform and meet my level of satisfaction not just yours and if not satisfactory you will repeat until met showing your true integrity to the level a thorough ACAC inspector would put energy into investigation of water damaged homes that have an air quality issue and visible evidence of mold. Why would I go this far if CMI is good enough anyone wanting evidence for litigation wants thorough and detailed reliable information that says the whole picture from time of issues to time of inspection and recommendations to have addressed that would lead to a remediation for good air quality and safe living conditions within that aspect of what the inspection would address. Almost like a building inspector would look for failures.Trying to brush me off is not showing good business practice is a rude avoidance. Saying how in the future I should request ACAC in writing after I complain when it's what I did verbally on first conversation and you avoided me when I kept requesting to speak with you before signing contract and it didn't happen.  If knew I would need legal representation to make sure you and I were on the same page for requests Id have done that too. Are you saying your Call MI regardless of where certified can just gather samples and you are allowed to be the one to say in court this home is safe or this home not safe and never even witness just because some air or physical samples or pictures are obtained and sent to a lab. What proof do you have those samples weren't tampered with and fabricated pictures. Just so the job looks good for the business owner. I don't trust just anyone to come due to lack of regulations what's the point of me asking you for certifications that pertain to ACAC it means nothing for my inspection I don't need just your signature I don't need an expert window cleaner business owner to send a window cleaner to clean my windows just because certified to clean I want the expert. Same with any service you want quality not just certified. It just a cheap way to perform business. And you draw attention with certifications that you use for signing off. I asked for **** inspector if you couldn't provide them don't send contract. I didn't ask for a ***. If I ask for Super Unleaded fuel and you tell an employee to go out fuel in and he puts regular and it's a gas station guess he is all set right. You for sure didn't tell the inspector what I wanted at bare minimum even if I didn't have a request for **** certified inspector because he didn't want to be involved with litigation he should never have been sent and I'm already burdened with bad health hence needing and inspection as proof of living conditions and owners of property ignored this no matter how many times I told them. 

  Customer Answer

  Date: 04/20/2025

  Regarding the day of inspection
  I was expecting ******* ******* to come the Contract did not say it was anyone else so its easy for Mr. ******* to say separately from the Contract who is coming instead of him and easily have secretary say who is coming because maybe they dont have one assigned until I already signed. Allowing them to manipulate again to fill in whom they see fit. But I asked before if ******* wasnt coming they said *** in email which I was still under the belief its ACAC as I wouldnt expect anything less regardless if Mr ******* wants to praise the ***** certificate thats not what I asked for just because he may use but in my case its why I am challenging the regular business practice as it being thrown at me as ok to do when I went above and beyond with my questions prior to hiring and then sent substandard to my level of Service. The contract doesnt say what qualifications of anyone performing the service but its reasonable that if it what I request and Mr ******* didnt decline or refuse he would provide.
  1 the inspector that did come was on time I met with this inspector. As far as the inspection if I didnt direct at all he probably wouldnt have done an inspection and meet my request as if Mr ******* had come it now comes to my Brain even he may not do it right and show interest in my need. But thats doesnt matter. But if Mr. ******* paid attention to my 1st conversation as he says he records them then he could clearly relay my request to another **** certified inspector. If this person was **** certified I was starting to doubt it. Its obvious he didnt know what he was going to do unless I had to choreograph. So his visual observation imo was a failure. It was not done before any starting of the address assigned. If being paid then go do without any assistance. I said its not safe for me and I dont have equipment on hand for that And I highly suggest he wore a mask when I shouldnt have to I guess his health or maybe no protocol for this. I didnt take the course to know. But I value my health and I did step in briefly because he was just standing complaining of the home being dirty smell. Nice nasal observation. If he walked the whole maybe 400sf studio hed probably see the visual issues as they could show possible water issues that are allowing mold to grow. Even if not seeing underlying mold issues. Next the on site inspector was using IR scan and I wasnt expecting that so I asked if the on site inspector ****** ****** was going to use the moisture reader so he took that tool out. I said kitchen closet and living room closet and bathroom are bad areas and I cannot go to them with him as I am sick. Those would be areas tested 3 inside and 1 outside to have a base. But when he went to check the kitchen closet he was putting meter on a board with plastic if the board was wet I dont see how checking plastic will give accuracy. Making me question later how he checked the other areas. Not sure if ****** ever wrote the reading levels. ****** obtained air samples and swab not sure where as the pictures obtained arent labeled and are so small not sure I can use for litigation as thats what I wanted the highest recognized professional
  
  to do the testing to make sure I get the best service as air samples alone isnt why wanted an **** inspector no regulations here for getting samples and sending to lab so I wanted someone very alert to what I wanted and why and take into account so when checking the property it would be thorough. Not brief like I received. Mr ******* didnt oversee so he dont know he received a lab report he did answer my calls after signing contract and only answered 1 email as his certifications were expired what was sent to me. I had to keep chasing this information. If Mr ******* had done so in the beginning with accuracy I may have overlooked Justins credentials because I wasnt on alert right away as the Email said CMI so ACAC wasnt red flag that this isnt the same level. But ******* makes it like it is maybe since no regulation then they all fall under same level. But my understanding is **** is much higher regarded and why would I hire an owner of a company who uses lower qualifications than himself yes its his choice but but when a consumer request is the standard he has why send less unless you no the loopholes you have in your business like I am experiencing with this. Because its a business I respect the person for what he did and I do honor my agreement to pay but I also will make my complaint to the owner and I did. I think its fair that way rather than having business chase me for payment as then nothing gets done and I am pressed for time as I have time frame to have a inspection I can use for litigation before I cannot access the apt. I received a lab report if there is recommendations for remediation I wasnt explained this on report. The lab report would show if mold exists in the air beyond whats outside this I am aware.
  My dispute is not that only an **** inspector should Im not a regulator. Its what I expected for my inspection per verbal request on initial call and the inspector will be used for litigation. He said the cost to have litigation and it would be prepaid. It Why I asked for Mr ******* credential to make sure he has a current standing with ****. He sent other credentials I had to very as I didnt know those terms. Both experied and 1 was provided later in good standing. Still no clue if the other was updated or not. But he didnt do the inspection anyways so its pointless. As thats what I was asking for them for so I knew if he was inspecting with current certification so when using for litigation he was active inspector of my apt. He seems to be doing remote business. And yes an **** certified inspector did not perform the inspection and definitely was not met. Yes I can claim this the contract I cannot alter before signature is now I see on purpose no qualifications as not regulated are going to be in it. And verbal request over phone mean nothing when ur planning to send someone else anyways so you know your side before anyone hires who they think is one thing and another maybe what you received. Makes it easy for you I see. The email wasnt in the contract either nor did we discuss the email with Mr ******* to challenge or question so to email and assume read as it could goto spam is baseless. But Mr ******* says he records conversation so please present this audio file for us to examine
  
  my 1st conversation so you see what my request is. I had only 2 conversations as I kept trying but took 6 days to get the 2nd far beyond what I needed to address concerns during and after the inspection. Hence why I had to push for other means **** as request for reimbursement or reviews of my view point how the business for me was not even good with all the errors I experienced. Maybe they not used to consumers asking credentials and expecting ************ levels as he been doing this business a decent amount of time and maybe easy to slack. So if he failed this time admit and fix come do it himself or send **** certified and write in contract all qualifications dont need to air samples as thats been done but visually seeing the apt and doing a thorough investigation like the **** organization awarded their certification based on there expertise in the field not just 1 time or pass written I want experience. I didnt request 121 points inspection like they have for vehicles. You said an amount of 50 point inspection where do those points be done is there a check box I can see them all done. Even if I didnt request them in writing. You I closed in the agreement. Yo in didnt go over with me and if you did I could verbalIy ask you to make sure my requests were in there as I cant just look at a digital paper and send back knowing whats in it without an interpreter I am trusting our conversation led to you making sure the contract represents what I request. I didnt hire a consultant which you now say I did. Even your agreement number 2 Scope of services says the inspector will check for the Clients concern. I have no clue even with the report if the inspector asked I dont have anything written from ****** ****** about my concerns. Also ****** didnt provide a written report of his visual observations so they match mine and he didnt do the diagnostic readings and explanation of the laboratory reaults. I spent time after just trying to get his certification. I asked for an **** inspector and inspection not by one different certified even if IndoorDoctor sees fit to do so. I dont know anything about hiring consultants Which Mr ******* is proud to announce. I did ask him for a consultation not did so ask him to get me an inspector to inspect my apt. I didnt ask Mr ******* just to review findings He may said that in an email but even that wasnt in the contract. I wanted him and he made me believe he was going to provide the inspection its why I went forward with the ***** contract as his 1st conversation was brief and he sounded clear if my request and when he mentioned price of litigation I was agreeable. When the performance and another inspector was arriving I was getting uneasy but once I saw how the onsite inspection was moving forward terrible I knew something wrong. It may be look good on here is a paper lab test results yeah you cant get them without air samples and however the other sample type was taken. Experts in air sample must be everywhere for this company to be providing service in 5 states. Id question if all perform like ****** but for why I wanted **** inspector is clear even if Mr ******* never had his secretary put it in writing for us maybe we need regulation at the contract level for people like me dont get down graded services as the IndoorDoctor doesnt seem to have ACAC inspectors to request but they have a Consultant the owner as
  
  its ok for him to state but not ok for me to date I request him **** certified to perform the service. His saying he sent someone is all thats valid and certified by ***** is now validated by me but not according to my request and then not willing to assist me to get the service level shows lack of interest in consumer request. Who cares what I want just send what you normally do and youre all set. Hope this isnt how all services operate as I havent experienced them all yet. I am on disability probably from the homes bad air quality but not to confident in what evidence I received from their business. In having an independent person look at the agreement it has nothing to do with Mr ******* other than its connected to the business he owns. Its basically has nothing to do with my phone conversation other than the 2 points there would be an inspection which would include mold and samples collected and visual observation for client concern and Laboratory analysis. Nothing about my need for litigation as its not synonymous with legal assistance which they had a few schedule if retained. Which were the 2 thing so request **** certified mold inspector and their need to be available for litigation if pursued. Anything outside that is unnecessary or extra value. if this Business had cared about my request then they should have properly transferred my statement to the contract and instead cookie cutter contract is looking like what I got. And the owner just does the sign off even his inspection inspector isnt doing it as the agreement itself says. So there is a variance in the business practice. That allows Mr ******* to abuse his certifications and mislead how the inspection is rendered. Do all consumers require Or request ACAC Certified inspector to perform no even I didnt in the beginning of my search but I have been learning as I go its supposed value. Although its not guaranteed to have the performance that the certificate reflects. Doing business Mr Bradleys Way may be fine for the most part but I was improperly represented in what my service request was in some aspects and asked for that to be remedied by having Mr ******* to do the inspection or if he has an **** certified inspector to do so and I again will be there to share my concerns. And they must be available and provide their expert opinion for litigation. Thats the outcome I preferred but I was denied so I request refund. So I can pursue the inspection at the level I requested **************** Mr ******* says in writing thank you I now know why because of how I was treated by your business.
  I need the whole refund to press, you know proper inspections with the right person?! Thank you. 

  Customer Answer

  Date: 05/13/2025

  Thank you for providing the opportunity to respond to the extended statement submitted by ******* ******* regarding our initial conversation on the March 18, 2025 on the phone. I initiated the conversation of certificate **** I make request to provide copies of his certifications. Mr ******* did not explain anything of his certifications as I had found him on the ****. He did not explain no such certifications to me. This is all nice wording to sound credible. He said he records the conversations please present this evidence as challenge to your bogus response. There is a difference between asking for a specific person to perform a service and expecting such than asking for a service alone that anyone that passes a mold certified course can do including 100 percent horrible no effort and not complete and to a thorough where the Information given can easily be seen by anyone that there is a problem beyond the visible evidence that needs to be addressed to prevent the invisible and visible from being problematic for safe living. I spent plenty of time before making my decision who I want and why. I asked for you why you have secretary send contract is empty not your name or who may come so I can be sure to know I am getting what I want so when I pay I am paying for what I want. You are not as transparent as you make it out to look as someone like me wants what is currently recognized as the best. For the inspector not the signoff person only. Here to address my concerns is where I need that inspector. You may as a business owner accept the MICRO inspector certification that's your business and I respect that But you still aren't getting clarity from me after all this that I did ask you. You didn't volunteer your credentials and I was specific for an inspector that's is **** certified not a business owner who is and send just what he feels is qualified. Your email just says what you are doing not what I was requesting. And your email was of expired certificates. Get your secretary updated if anyone else inquires like me. That's how you operate because most consumers wouldn't know the difference until they have had enough bad experiences or water damaged home or rental situations to know why having the best is important. 1 reason I inquired is that you dont operate with conflict of interest doing inspections and remediation services. But I did have a red flag on your contract which don't outline the requests I had and the person inspecting meeting those requirements. But I am not s contract writer nor am English fluent so wouldn't know exactly how hence why it seems if to be specific you need lawyer to make sure and yours has no specific person and credentials so it's assumed by the person signing you are obligating to meet my request but it's now obvious you leave as such to mislead and send whomever you can fill the spot with and if CMI is with MICRO when I asked for **** certified that's just using an abbreviation which I was again to assume was through ACAC. I don't need sub contractors with lower than what you who I asked for had experience and knowledge to meet their standards maybe good for oversight if you were there but you weren't and if you can't come then send someone of equal **** certified to whom I asked for not leaving me to guess that's what was sent was just another unregulated inspector. And as such this person said they weren't going to do litigation also a requirement so he was useless for that as well you messed up on 2 requests. What's the point of your contract if he witness to the conditions isn't useful for the purpose intended of the service level I request. You passed me off and now manipulate. I never asked for anything less than **** you sent less than I was signing for and your contract should have been more transparent and yes I signed under misaligned thoughts and understanding you would meet my requests and I see they were ignored and now continue to be ignored by passing me off to the next business that if they have your mindset will do the same. 
  Maybe this wouldn't have happen if your business with an office locally was here in ************* and I will be happy to take your full credit and put it in writing the exact requirements of the inspector that would perform and meet my level of satisfaction not just yours and if not satisfactory you will repeat until met showing your true integrity to the level a thorough ACAC inspector would put energy into investigation of water damaged homes that have an air quality issue and visible evidence of mold. Why would I go this far if CMI is good enough anyone wanting evidence for litigation wants thorough and detailed reliable information that says the whole picture from time of issues to time of inspection and recommendations to have addressed that would lead to a remediation for good air quality and safe living conditions within that aspect of what the inspection would address. Almost like a building inspector would look for failures.Trying to brush me off is not showing good business practice is a rude avoidance. Saying how in the future I should request ACAC in writing after I complain when it's what I did verbally on first conversation and you avoided me when I kept requesting to speak with you before signing contract and it didn't happen.  If knew I would need legal representation to make sure you and I were on the same page for requests Id have done that too. Are you saying your Call MI regardless of where certified can just gather samples and you are allowed to be the one to say in court this home is safe or this home not safe and never even witness just because some air or physical samples or pictures are obtained and sent to a lab. What proof do you have those samples weren't tampered with and fabricated pictures. Just so the job looks good for the business owner. I don't trust just anyone to come due to lack of regulations what's the point of me asking you for certifications that pertain to ACAC it means nothing for my inspection I don't need just your signature I don't need an expert window cleaner business owner to send a window cleaner to clean my windows just because certified to clean I want the expert. Same with any service you want quality not just certified. It just a cheap way to perform business. And you draw attention with certifications that you use for signing off. I asked for **** inspector if you couldn't provide them don't send contract. I didn't ask for a ***. If I ask for Super Unleaded fuel and you tell an employee to go out fuel in and he puts regular and it's a gas station guess he is all set right. You for sure didn't tell the inspector what I wanted at bare minimum even if I didn't have a request for **** certified inspector because he didn't want to be involved with litigation he should never have been sent and I'm already burdened with bad health hence needing and inspection as proof of living conditions and owners of property ignored this no matter how many times I told them. 
  

  Customer Answer

  Date: 05/13/2025

  Thank you for providing the opportunity to respond to the extended statement submitted by ******* ******* regarding our initial conversation on the March 18, 2025 on the phone. I initiated the conversation of certificate **** I make request to provide copies of his certifications. Mr ******* did not explain anything of his certifications as I had found him on the ****. He did not explain no such certifications to me. This is all nice wording to sound credible. He said he records the conversations please present this evidence as challenge to your bogus response. There is a difference between asking for a specific person to perform a service and expecting such than asking for a service alone that anyone that passes a mold certified course can do including 100 percent horrible no effort and not complete and to a thorough where the Information given can easily be seen by anyone that there is a problem beyond the visible evidence that needs to be addressed to prevent the invisible and visible from being problematic for safe living. I spent plenty of time before making my decision who I want and why. I asked for you why you have secretary send contract is empty not your name or who may come so I can be sure to know I am getting what I want so when I pay I am paying for what I want. You are not as transparent as you make it out to look as someone like me wants what is currently recognized as the best. For the inspector not the signoff person only. Here to address my concerns is where I need that inspector. You may as a business owner accept the MICRO inspector certification that's your business and I respect that But you still aren't getting clarity from me after all this that I did ask you. You didn't volunteer your credentials and I was specific for an inspector that's is **** certified not a business owner who is and send just what he feels is qualified. Your email just says what you are doing not what I was requesting. And your email was of expired certificates. Get your secretary updated if anyone else inquires like me. That's how you operate because most consumers wouldn't know the difference until they have had enough bad experiences or water damaged home or rental situations to know why having the best is important. 1 reason I inquired is that you dont operate with conflict of interest doing inspections and remediation services. But I did have a red flag on your contract which don't outline the requests I had and the person inspecting meeting those requirements. But I am not s contract writer nor am English fluent so wouldn't know exactly how hence why it seems if to be specific you need lawyer to make sure and yours has no specific person and credentials so it's assumed by the person signing you are obligating to meet my request but it's now obvious you leave as such to mislead and send whomever you can fill the spot with and if CMI is with MICRO when I asked for **** certified that's just using an abbreviation which I was again to assume was through ACAC. I don't need sub contractors with lower than what you who I asked for had experience and knowledge to meet their standards maybe good for oversight if you were there but you weren't and if you can't come then send someone of equal **** certified to whom I asked for not leaving me to guess that's what was sent was just another unregulated inspector. And as such this person said they weren't going to do litigation also a requirement so he was useless for that as well you messed up on 2 requests. What's the point of your contract if he witness to the conditions isn't useful for the purpose intended of the service level I request. You passed me off and now manipulate. I never asked for anything less than **** you sent less than I was signing for and your contract should have been more transparent and yes I signed under misaligned thoughts and understanding you would meet my requests and I see they were ignored and now continue to be ignored by passing me off to the next business that if they have your mindset will do the same. 
  Maybe this wouldn't have happen if your business with an office locally was here in ************* and I will be happy to take your full credit and put it in writing the exact requirements of the inspector that would perform and meet my level of satisfaction not just yours and if not satisfactory you will repeat until met showing your true integrity to the level a thorough ACAC inspector would put energy into investigation of water damaged homes that have an air quality issue and visible evidence of mold. Why would I go this far if CMI is good enough anyone wanting evidence for litigation wants thorough and detailed reliable information that says the whole picture from time of issues to time of inspection and recommendations to have addressed that would lead to a remediation for good air quality and safe living conditions within that aspect of what the inspection would address. Almost like a building inspector would look for failures.Trying to brush me off is not showing good business practice is a rude avoidance. Saying how in the future I should request ACAC in writing after I complain when it's what I did verbally on first conversation and you avoided me when I kept requesting to speak with you before signing contract and it didn't happen.  If knew I would need legal representation to make sure you and I were on the same page for requests Id have done that too. Are you saying your Call MI regardless of where certified can just gather samples and you are allowed to be the one to say in court this home is safe or this home not safe and never even witness just because some air or physical samples or pictures are obtained and sent to a lab. What proof do you have those samples weren't tampered with and fabricated pictures. Just so the job looks good for the business owner. I don't trust just anyone to come due to lack of regulations what's the point of me asking you for certifications that pertain to ACAC it means nothing for my inspection I don't need just your signature I don't need an expert window cleaner business owner to send a window cleaner to clean my windows just because certified to clean I want the expert. Same with any service you want quality not just certified. It just a cheap way to perform business. And you draw attention with certifications that you use for signing off. I asked for **** inspector if you couldn't provide them don't send contract. I didn't ask for a ***. If I ask for Super Unleaded fuel and you tell an employee to go out fuel in and he puts regular and it's a gas station guess he is all set right. You for sure didn't tell the inspector what I wanted at bare minimum even if I didn't have a request for **** certified inspector because he didn't want to be involved with litigation he should never have been sent and I'm already burdened with bad health hence needing and inspection as proof of living conditions and owners of property ignored this no matter how many times I told them. 
  

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we have multiple texts saying the report is ready. we have reiterated over and over that this report is urgent and time sensitive. all they have to do is semd an email with the report that is already completed. they are bot swnding the time sensitive urgent reporr

  Business Response

  Date: 10/25/2024

  OI am confused about the nature of our clients complaint. Our services were due within 4 business days upon completion of the inspection (10/17) of which we met by issuing the report 10/23. The attached report is very thorough as all our reports go through a series of quality control and quality assurance measures. The service manager ******** clearly stated in the text messages submitted by our client that the report would be "finalized today (10/22) or tomorrow (10/23). Even when a report is complete it still goes through QC/QA for corrections. We appreciate the timelines with a real estate transaction and our clients concern and wishes him the very best moving forward with a healthy indoor environment. 

   

  From: ******** ******* <************************************************************************************>
  Sent: Wednesday, October 23, 2024 12:36 PM
  To: **************************
  Cc: **** ******* <****************************************************************************>; ****** ******* <********************************************************************************>; johnbradley <****************************************************************************>; **** ********* <********************************************************************************>; ***** ******* <******************************************************************************>
  Subject: Mold Testing Result 3 ****** Point 10.17.24
  
  Hi ****,
  
  **Mold Testing Summary for 3 ****** Point (October 17, 2024)**
  
  An inspection at ******************** was conducted to evaluate mold and allergen levels following remediation and concerns over potential impacts on health. Samples were taken from the living area and the unfinished basement, with findings detailed below.
  
  ### Living Area
  The mold levels were normal. No musty odor or visual signs of mold were detected on furnishings, ceilings, or walls. The relative humidity in this area was maintained below 50%, which is within the normal range. However, there was a significant accumulation of particulate matter on surfaces, which should be addressed.
  
  ### Basement
  The mold levels in the basement were normal with signs of fungal activity and discoloration on the ceiling. There were also indications of moisture intrusion, including efflorescence on the walls. The vapor barrier in the basement was in fair condition, and moisture from the soil was contributing to elevated humidity levels.
  
  ### Top Recommendations
  1. **Sanitization and Remediation**:
     -Conduct detailed sanitization and HEPA vacuuming on all surfaces.
  
  2. **Cleaning and Air Quality**:
     -Upgrade to the **FilterQueen Majestic** vacuum for improved filtration, as it offers filtration that is three times better than HEPA.
  
  3. **Moisture Control**:
     -Repair and improve the vapor barrier in the basement to reduce humidity. Ensure all seams are overlapped and sealed properly.
     -Continue running a large capacity dehumidifier to maintain humidity below 45%.
  
  ### Lab Analysis Summary
  
  - **Living Area**:Mold levels were normal.
  - **Basement**:Mold levels were normal with visible fungal activity and signs of moisture intrusion.
  
  ### Recommended Products
  - [**FilterQueen Majestic**](************************************************************************) Recommended for regular housekeeping and air quality improvement.
  
  Air Purification:Install the ********************* Plus to reduce the levels of airborne dander,synthetic fibers, and other particulate matter. This air purifier is particularly effective at capturing allergens and improving overall indoor air quality. **************************************************************
  
  The **Particle Analysis** for 3 ****** Point reveals a high concentration of particles, which may be contributing to indoor air quality concerns. Below is an analysis of the findings:
  
  ### Key Findings
  1. **Dander**: The dominant particle, comprising 96.1% of the total particles analyzed, indicates significant shedding of dead skin cells from humans or animals. This is a common allergen source that can worsen indoor air quality.
  
  2. **Cellulose and Synthetic Fibers**: Present at a lower percentage, these fibers likely originate from common household items such as carpets, upholstery, and paper-based materials. While these particles are not harmful in small amounts,their accumulation can contribute to poor air quality and respiratory irritation.
  
  3. **Fiberglass**:Found in small quantities, fiberglass fibers can be an irritant to both the skin and respiratory system. Its presence suggests that some insulation materials may be deteriorating or exposed, necessitating maintenance or replacement.
  
  4. **Ash and Char-like Soot**: Present in trace amounts, these particles could be from fireplaces or incomplete combustion of wood or paper products. While minimal,soot particles can negatively affect respiratory health and contribute to indoor air pollution.
  
  5. **Opaque Particles**: These are unidentified particles, making further testing necessary to determine their source and potential health impact.
  
  6. **Other Particles**: Minimal amounts of human hair, wood fibers, and plant hairs were found, all typical in household environments. However, continued accumulation should be addressed to avoid compounding respiratory issues.
  
  These actions will help control mold growth, manage particulate levels, and prevent future moisture issues.
  
  Regards,
  ******** *******
  Administrative Assistant / Sales Representative
  Phone: ************
  Email: ************************************************************************************
  
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