Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we have multiple texts saying the report is ready. we have reiterated over and over that this report is urgent and time sensitive. all they have to do is semd an email with the report that is already completed. they are bot swnding the time sensitive urgent reporr

  Business Response

  Date: 10/25/2024

  OI am confused about the nature of our clients complaint. Our services were due within 4 business days upon completion of the inspection (10/17) of which we met by issuing the report 10/23. The attached report is very thorough as all our reports go through a series of quality control and quality assurance measures. The service manager ******** clearly stated in the text messages submitted by our client that the report would be "finalized today (10/22) or tomorrow (10/23). Even when a report is complete it still goes through QC/QA for corrections. We appreciate the timelines with a real estate transaction and our clients concern and wishes him the very best moving forward with a healthy indoor environment. 

   

  From: ******** ******* <************************************************************************************>
  Sent: Wednesday, October 23, 2024 12:36 PM
  To: **************************
  Cc: **** ******* <****************************************************************************>; ****** ******* <********************************************************************************>; johnbradley <****************************************************************************>; **** ********* <********************************************************************************>; ***** ******* <******************************************************************************>
  Subject: Mold Testing Result 3 ****** Point 10.17.24
  
  Hi ****,
  
  **Mold Testing Summary for 3 ****** Point (October 17, 2024)**
  
  An inspection at ******************** was conducted to evaluate mold and allergen levels following remediation and concerns over potential impacts on health. Samples were taken from the living area and the unfinished basement, with findings detailed below.
  
  ### Living Area
  The mold levels were normal. No musty odor or visual signs of mold were detected on furnishings, ceilings, or walls. The relative humidity in this area was maintained below 50%, which is within the normal range. However, there was a significant accumulation of particulate matter on surfaces, which should be addressed.
  
  ### Basement
  The mold levels in the basement were normal with signs of fungal activity and discoloration on the ceiling. There were also indications of moisture intrusion, including efflorescence on the walls. The vapor barrier in the basement was in fair condition, and moisture from the soil was contributing to elevated humidity levels.
  
  ### Top Recommendations
  1. **Sanitization and Remediation**:
     -Conduct detailed sanitization and HEPA vacuuming on all surfaces.
  
  2. **Cleaning and Air Quality**:
     -Upgrade to the **FilterQueen Majestic** vacuum for improved filtration, as it offers filtration that is three times better than HEPA.
  
  3. **Moisture Control**:
     -Repair and improve the vapor barrier in the basement to reduce humidity. Ensure all seams are overlapped and sealed properly.
     -Continue running a large capacity dehumidifier to maintain humidity below 45%.
  
  ### Lab Analysis Summary
  
  - **Living Area**:Mold levels were normal.
  - **Basement**:Mold levels were normal with visible fungal activity and signs of moisture intrusion.
  
  ### Recommended Products
  - [**FilterQueen Majestic**](************************************************************************) Recommended for regular housekeeping and air quality improvement.
  
  Air Purification:Install the ********************* Plus to reduce the levels of airborne dander,synthetic fibers, and other particulate matter. This air purifier is particularly effective at capturing allergens and improving overall indoor air quality. **************************************************************
  
  The **Particle Analysis** for 3 ****** Point reveals a high concentration of particles, which may be contributing to indoor air quality concerns. Below is an analysis of the findings:
  
  ### Key Findings
  1. **Dander**: The dominant particle, comprising 96.1% of the total particles analyzed, indicates significant shedding of dead skin cells from humans or animals. This is a common allergen source that can worsen indoor air quality.
  
  2. **Cellulose and Synthetic Fibers**: Present at a lower percentage, these fibers likely originate from common household items such as carpets, upholstery, and paper-based materials. While these particles are not harmful in small amounts,their accumulation can contribute to poor air quality and respiratory irritation.
  
  3. **Fiberglass**:Found in small quantities, fiberglass fibers can be an irritant to both the skin and respiratory system. Its presence suggests that some insulation materials may be deteriorating or exposed, necessitating maintenance or replacement.
  
  4. **Ash and Char-like Soot**: Present in trace amounts, these particles could be from fireplaces or incomplete combustion of wood or paper products. While minimal,soot particles can negatively affect respiratory health and contribute to indoor air pollution.
  
  5. **Opaque Particles**: These are unidentified particles, making further testing necessary to determine their source and potential health impact.
  
  6. **Other Particles**: Minimal amounts of human hair, wood fibers, and plant hairs were found, all typical in household environments. However, continued accumulation should be addressed to avoid compounding respiratory issues.
  
  These actions will help control mold growth, manage particulate levels, and prevent future moisture issues.
  
  Regards,
  ******** *******
  Administrative Assistant / Sales Representative
  Phone: ************
  Email: ************************************************************************************
  
  ******************************