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Business Profile

Cosmetic Dentistry

Cochecho Family Dentistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetic Dentistry.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/21/25. My front crown broke. The dentist said I needed both. I paid the full $2,258.00 and they said they would submit to my insurance after. They installed defective crowns. They are the wrong shade from what I requested and do not match my teeth. One is much thinner than the other and the contour is wrong. The thinner one is chipped on the bottom. They kept telling me that they were a perfect match but after a different dentist in practice looked they finally agreed that they are defective and would order replacements, I called to check after a few weeks and they said that dentist went into labor early and that no other dentist in the office would do them because they were unwilling to pay a different dentist in the office to do the job after already paying one. They said I needed to wait months or pay out of pocket elsewhere. They have not responded to my calls since. My insurance company attempted to negotiate with them to release the funds so they could pay another practice to do them correctly but the office refused. They need to fully refund me my out of pocket expenses of $2,258.00 and release the funds back to Cigna so I can go to another practice to have the work done correctly.

    Customer Answer

    Date: 05/05/2025

    That is so disappointing. I feel stuck. I am not sure what to do about this situation and I hate that they are unresponsive to both myself and to you. 

Cochecho Family Dentistry is NOT a BBB Accredited Business.

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