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Business Profile

Home Accessories

Great Bay Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/19/24 $61.15 Website promises 30 day returns and free shipping and returns.And to start a return the day of delivery as it was the wrong item. Website stated that the order number (*****) and email address were not correct. The email address was the same one that the order confirmation and delivery confirmation emails were being sent to. after four days and multiple tries each day, I emailed customer service with a screenshot of one of the failed attempts requesting help. Response stated order number and email address. Replied requesting help starting a return. Searched web for a phone number since one was not provided on the website. Options provided during calls were to download the Real VMC Server app which would allow them access to my phone or tablet or, when I refused, to use the SEND a gift card option IN THE *** STORE which the *** argued would provide a return to my credit card. Clearly fraudulent with the attempt to scam the customer of all personal information or additional money.

    Customer Answer

    Date: 08/13/2024

    The company responded the email sent on 8/3/24 stating the "#" needs to entered into the field label "Order Number" prior to the order number. On 8/7/24, I again attempted to return the item by entered # in the field with the order number. The system responded that the return was accepted and that notification of the return label would be forwarded when it was ready. As of today, 8/13/24, the company has yet to provide a return label. I have emailed again requesting a label.

    Customer Answer

    Date: 08/23/2024

    After two more emails, a return label was provided. I shipped the item back and **** is showing it was delivered yesterday. Currently waiting for a response.

    Business Response

    Date: 08/26/2024

    This order has been refunded. We would never try to access your computer or send you a gift card to return. I don't think you connected with our business on that. The last correspondence we had was on 8/1 when you were told how to receive a return label.

    Thank you.

    Customer Answer

    Date: 08/30/2024

    Refund was received.

    Customer Answer

    Date: 08/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Refund was received.


    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Great Bay Home navy quilt set on 11/17/22 through Amazon. I put it on the bed in January since I was painting the room. After the first washing, it pilled terribly. I picked off all of the pills and put it back on the bed.
    After subsequent washings, 8 months later, it now looks as pictured. Pills too numerous to remove and batting that is coming through the fabric.
    I filed a manufacturer complaint via Amazon and was issued a ticket number 1175 by Great bay home. GBH reached out to me on 8/17/22 and requested the order number which I provided. I have attempted to follow up with GBH on status, but they are not responding.
    I contacted Amazon and was told that the return window has closed. The Amazon associate told me I should just buy another one from Amazon.
    Let me add that the GBH website states there is a 3 year warranty on product. Apparently this is an untruth.
    I originally asked for a product replacement in a lighter color so that the pilling and backing don’t show. Now I would just prefer a refund.
    I’m happy to send the product back for quality review.

    Customer Answer

    Date: 08/27/2023

    The company sent me a replacement quilt and I have received it. 
    please close this complaint. Thank you. 

Great Bay Home is NOT a BBB Accredited Business.

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