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Business Profile

Hospitality

Downtown Dover Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospitality.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented a room to celebrate my loves birthday as a family, we got a room with 2 double beds for me my husband and 2 boys, 7&10. We went out till around 1030 when we returned the area was different sketchy making us uncomfortable one person is yelling about being ripped off 100$ it looks like drug deals are happening and being used this was there back area in the parking lot going in the backside. I made a bad joke about it being something like a horror movie. We went in locked our room and went to sleep. At 3am I was waken by my husband hollering, what are you doing in our room, and there was a stranger next to my sleeping children in our room!! We were closer to the door than the stranger in our room past us closer to my sleeping children than I was and we were in a bed next to theirs!! The lady was so under an influence she didnt seem to even realize she was in the wrong room I dont think she knew or had any intent to hurt us or steal but she could have we awoke to a stranger in our room that we had gone to sleep in locked in and feeling safe and secure but not for long!! Our privacy and sense of security didnt last long, thank goodness our children didnt wake up, my husband went and complained and found out the front desk opened our door for her while we were in the room sleeping!! I didnt confront but walked past the clerk as I went out for a cigarette who was on his phone laughing and smirking definitely not comforted or even acknowledged for the situation just experienced. This was Saturday Sept 14 today is Tuesday the 17th I have not been able to contact a manager my calls and email have not been responded to. The clerk on the phone has confirmed we will be refunded but as of now we have only been charged all over again so now we have 2 charges our finances are less because of that and it is still very much a hassle. No one at the inn has acknowledged or apologized and we have only been made to feel like we are the problem! Police are involved.

Downtown Dover Inn is NOT a BBB Accredited Business.

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