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Business Profile

Hot Tub Dealers

White Mountain Pool & Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tub Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had bought a pool from them before. In Feb ************************************************************************************************ Spring.. I waited till may to contact him. After being told the pool was supposed to be open in Spring he stated the pool would not be done until the end of June or July. Since he had done no work or purchased material he did not do his part of the job and I want my money back. I have the cancelled check I wrote to hum and he gave me nothing in writing. Brief synopsis. Other complaint.*******************, ** 02 May 25, 2024 ************ does not have the people to do the work they contract and you end up going without a swimming pool because they want a deposit to hold the fact they will do the job by a certain time and then don't do the job when they say they will .Emailed them. "Will you contact me about returning my deposit to repair and open my pool when we agreed please. I had been waiting for you to send me your job schedule but I couldn't wait till the end of summer for a pool. It was supposed to be repaired and opened by Memorial Day but since that is not going to happen I am going in a different direction. After you told me you were over a month behind that was too long. This is not the first pool I have purchased there. Thanks".More labor problems: They are notorious for not doing a job *********************************** 214 May 20, 2022 I called white mountain pool to open my pool for me because I just can't do it any more my husband did it for me every year but he died in January. I made sure that I called them real early in April because I know how busy they get two guys came out told me they needed to fix my skimmer I said sure they fixed everything and then they knocked at my door and told me they could not open my pool for me because they just had two guys quit and they just couldn't do it what kind of business does that well they lost my business The money has not been returned and they have not called.

    Customer Answer

    Date: 06/13/2024

    White Mountain Pool sent me a check for $500. Thank you.

White Mountain Pool & Spa is NOT a BBB Accredited Business.

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