We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Microtel Inn & Suites by Wyndham Dover

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is against Microtel hotel located at ****************************************************************. My dispute is with the charge of $943.96 for a reservation made online through Wyndham Hotels website on 3/6/24 with a confirmation number of: 85393EE006196. The reservation dates were arrive June 7, 2024 check-out on June *******. We used the room the night of June 7. We attempted to cancel the following three nights, June 8,9 and 10 in person but the owner/manager refused. He informed of us of a "rule" that once the reservation had begun, it could no longer be modified.The owner/manager of Microtel said that cancellation of the remaining three nights was not possible. The cancellation policy was not available through the Wyndham online reservation page when the reservation was made. Online it stated, Cancellation policies of packages/add-ons may differ from those applicable to your stay. Please check with the property for further information. However, the cancellation policy was never emailed out by the property, nor was it stated by the owner at check-in, nor was the cancellation policy posted at the property. To emphasize this point--the cancellation policy was unavailable at time of reservation, unavailable online, unavailable during in-person check-in, and unavailable as a posted sign or form at the property. The only amount that I should be charged is for one night in the amount of $235.99.We used the Microtel for only one night and had to change hotels. Microtel in Dover is a poorly-run establishment with shady business practices. In addition to all of the trouble with modification/cancellation of the reservation they had a poor breakfast, all of the vending machines were empty, and the owner himself begged us to stay which was very uncomfortable. I think this owner does not know how to properly manage a hotel. There are many negative online reviews. I would never recommend anyone stay at this property. I already have filed a dispute with my credit card company.

Microtel Inn & Suites by Wyndham Dover is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.