Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Agent charged my health insurance plan without full disclosure of the costs and no full disclosure of increased costs. Theses changes cost me an additional $5,100.00 per year in loss benefits and increased prescription costs. Very deceptive takes advantage of the elderly and those om *********************** Student
Business Response
Date: 03/26/2024
This is an inaccurate account of what actually transpired between one of our agents and Mr. ************** The agent completed a comprehensive needs analysis and made recommendations based on the clients goals. Throughout this process, advantages and disadvantages of making any changes were disclosed and discussed thoroughly with Mr. ************** Due to HIPAA and Privacy laws, this is the extent that I can reply to this complaint.Customer Answer
Date: 03/26/2024
Complaint: 21330948
I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]The person that answered this complaint was not even there or had no knowledge of what transpired during the two meetings with *********************************************. I talked to this person as he is his immediate supervisor and he told me via a verbal conservation that I have the recording that he would of presented it the same way. There was no disclosure at all of the consequences or what my new medications would now cost me the only thing that was being sold was the prescription drug card with no representation or analysis of what items would now cost versus what I am about to lose. This outfit is a total DO We CHEAT THEM AND HOW outfit!! The person answering this complaint was not there nor does he know how it was miscrepresented.
Sincerely,
******************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.