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Business Profile

Laundry

75 Broadway Laundromat

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Store has a $20 authorization fee per washer and dryer. After 24 hours this auth is dropped and regular price is reflected. This information is posted at the store.

    I have evidence of the last 2 times I’ve been there and the holds have not dropped.
    2 separate credit cards have not had their authorization charges lifted, except a few which you can see reflected in a non $20 payment. To resolve this, a woman told me I must bring them a paper copy of the cc statements which I did. I have been charged 178.65 that I KNOW of.
    I brought in the papers;I was asked type of card and last 4 numbers which I provided. No apologies from staff- a man and woman.
    Same lady called me back saying there’s nothing they can do but offer me a $100 store card because they don’t know what the problem is- to which I responded I would have to to think about it.
    I called the store this morning and a man who may be the owner answered.

    I am a customer service professional throughout all interactions with staff I was friendly and offered any extra information they may need. I told the man who answered, my name, the reason I was calling and he responded with saying he can give me a $100 wash card. I explained I don’t believe that covers the amount I was overcharged. He told me he doesn’t want my business and can take the wash card or dispute with CC companies. I told him I am a local and I have enjoyed doing business there, so this is unfortunate and wished him a better day.
    I sincerely wish I recorded this coversation, this man told me he doesn’t care about me, I am not a local and if I was ripped off tell the credit card company and” they won’t give you a dime.”
    I tried to dispute with credit card companies- they explained this was an in store purchase so they cannot offer refund.
    I do not want a store card, the man was extremely threatening and rude on the phone.
    I need to go further into my accounts to see if they have been doing this for a long time.

    Customer Answer

    Date: 01/22/2024

    No resolution or contact has been made from merchant. However I was able to successfully dispute charges associated with one of the two accounts that were fraudulently charged. Is there a government agency I should report to to prevent others from being overcharged as well? Thank you for your help. 

75 Broadway Laundromat is NOT a BBB Accredited Business.

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