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Business Profile

Astrologer

Astro Computing Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Astrologer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was making an order on their website and encountered fictitious shipping charges. Specifically, I ordered a report and a pamphlet. When checking out it shows a $4 **** shipping charge which I assumed was for the pamphlet. Of course media mail is slightly cheaper, but I was thinking fir envelopes , etc. However, I removed the book and the report which is only emailed shows THE SAME SHIPPING CHARGES. BUT WAIT, when you go to check out on ****** it's been rigged to tack on even MORE SHIPPING CHARGES, called "air shipping". THEY NEED TO CORRECT THIS IMMEDIATELY AS IT IS FRAUDULENT.Please post this for others who might not realize the whole fake shipping thing.We all want to make money, but fake overcharges isn't the way!

    Business Response

    Date: 02/19/2025

    The addition of shipping charges for email orders has been an ongoing issue for Starcrafts for quite some time. The shipping charges are set up to automatically be charged on all orders. This was set up before we started offering email only copies of our reports. We have contacted ****** about the issue multiple times. We monitor all of our sales and immediately credit back any unnecessary shipping charges. We are working to replace ****** for our checkout as well as overhauling the funtionality of our website. Mz. West was sucessfuly able to call in her order without the shipping charges and was happy with her purchases. Starcrafts does not and will not add fraudulent shipping charges to any of our customers. Thank you.

Astro Computing Services is NOT a BBB Accredited Business.

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