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Business Profile

Home Builders

Matte Home Builders, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Closed on our new home on June 29, 2022 and after many requests, the builder has refused to complete our punch list. When confronted in person, he was extremely rude and dismissive. We have a 1 year builder’s warranty. Outstanding items were: a damaged kitchen island, plumbing issues, caulking missing in bathroom and many cosmetic and minor repairs. After 9 months, when having our basement finished by another contractor, holes in our back outside wall were found with water seepage behind the insulation. This led to a work stoppage, an emergency call to him, and the builder coming to supervise this repair. We have also had a piece of siding come off the house twice, once “fixed” by the builder and the second time fixed by us. We have completed many of the items on our punch list ourselves, most of which have incurred some financial expense. Our only recourse is to make this complaint to the BBB after informing our real estate agent and the town’s building inspector. We have not seeked legal help because of the anticipated expense. We would like to warn other potential customers about the difficulties with this builder.

Matte Home Builders, LLC is NOT a BBB Accredited Business.

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