We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Campgrounds

Circle 9 Ranch Campground

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Campgrounds.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a traveling paramedic. I made reservations at Circle 9 campground for Sept 28 - 04/01/2024. I made a deposit of $776.38 on 08/19/2024 to secure my spot (deposit reflected on my bank account on 08/20/2024). My contract changed and I sent an email on 08/26/2024 requesting a refund for my deposit. I heard nothing from the company so I called on 09/03/2024. I spoke to ******* and she informed me that she was only able to refund me $379.50 of my deposit and that was more than allowed in the contract. I explained that I understood that there may be a cancellation fee, but not to the amount that she was charging. She asked me if I could read and said all that is in the contract. I received the contract on 08/19/2024 and never signed and returned it, however, the reservation fee was deducted while I was on the phone and PRIOR to me receiving the agreement. I never completed the agreement to send back and my contract changed less than a week after the ************** it was not disclosed to me the cancellation policy until AFTER the deposit was taken, nor did I sign and agree to the agreement PRIOR to the deposit being taken I feel a refund of at least $676.38 should be made. A 50% reservation policy is an excessive amount, and should have been verbally disclosed PRIOR to taking a deposit over the phone and sending the agreement with that information after the fact. Furthermore, the contract was never signed and agreed to. A deposit should not have been taken until the agreement was signed, or a complete refund issued within a reasonable amount of time with no returned signed agreement.

    Business Response

    Date: 09/19/2024

    please find attached PDF file

    note that a refund was given in the amount of $379.00

    per policy at bottom of the reservation that was received by ****** **** with cancelation policy.

    50% cancelation fee of total reservation.

    See received refund 100% for the 50% of the ** deposit and gate deposit she paid for along with refund for days Which only added to ****** and additional $50.00 for a total refund in the amount of $379.00.

     

    Business Response

    Date: 09/19/2024

    I also want you to look at the refund receipt which is dated 9-3-24

    Customer Answer

    Date: 09/19/2024

     
    Complaint: 22233938

    I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Sincerely,

    ****** ****

Circle 9 Ranch Campground is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.