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Business Profile

Trucking

Hamel Trucking, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/29 we had our pool liner replaced, at the recommendation of the installer we ordered water from Hamel Trucking. When I ordered the water I was told the source of the water would be the closest public water source which should have been *****. The day of delivery Josh ********************** delivered one truckload of water then stated that he would have to come back the next day with the second load as he was hauling from Hooksett public water and they were closing for the day. We thought the first batch of water looked oddly colored and when he returned the next afternoon and the water still looked discolored I asked him "where did the water come from and why is it weird colored". **** reassured me it was ******** public drinking water and explained that early in the season the water often looks like this from sitting over the winter. We added chlorine that night because when I tested the water my strip showed zero chlorine. When it wouldn't clear out after running our filter for 24 hrs I took the water to ************ in *******, they told us it still had no chlorine and to super shock it. We used 4 bottles of liquid shock and ran the filter non stop for days and had no change to the yellow water. I brought a sample back to the store and they retested and then Empire called their water specialist as they could not determine what was wrong with the water. The specialist advised that I contact ********************** and Hooksett water to see if there had been a water issue on the day they hauled it. ********************** didn't answer and Hooksett water informed me that the water did not come from them. I have left multiple messages asking for the true source of this water but ********************** will not respond. It was Blue Dolphin pools who recognized the yellow water was caused by metal reacting to chlorine which was in their truck. We treated and thought it was resolved until we added chlorine again and it turned lavender. We are in the middle of another treatment and $100 in to chemicals trying to resolve the issue.

    Business Response

    Date: 06/03/2024

    The water source was From the City of *********. The Cities Drinking water source. This source is approved by the state DES division.

    We were not aware of the issue when we delivered the water for your pool.

    Customer Answer

    Date: 06/05/2024

     
    Complaint: 21705508

    I do not accept the business's response as a resolution to my complaint because: It took an entire month for the business to give the correct water source, Rochester was flushing their system at the time of filling the trucks this is the source of the heavy metals and they are aware of this. Rochester public works told me that Hamel and one other trucking company has complained to them about water. This business has offered no compensation for the hundreds of dollars spent and still being spent trying to remove the metals from our pool water. We are missing out on swim time, running our electric bill up with non stop filtering and the pool stores can't offer anymore advice besides draining the water and getting new water. 


    Sincerely,

    *********************

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