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Business Profile

Gift Baskets

Gourmetgiftbaskets.com, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #*********7 was placed on 11/25/23 for #5250 Gourmet Gift Fruit basket. Shipping was $20.99 of the $109.25 final order amount.

    The order left NH on 11/12 and arrived in Raleigh NC on Dec 18, two days late. When the gift recipient open the box, the apple and pears were bruised, brown and soft and mealy. It was obvious that the fruit was low quality.

    I contacted Gourmet on 12/18 email & included pics. I was contacted by email and attempted phone call with an apology and an offer to “refund shipping 20.99 plus 9.90 for my inconvenience”.

    I also posted a negative review and it was no longer visible the next day. Part of the reason I chose this company was the many high reviews. Now I question if they are really true reviews.

    Business Response

    Date: 01/03/2024

    Hello ********
    Thank you for reaching out via the BBB with this feedback. We are sorry to hear that your gift arrived late and in poor condition, and are happy to process the requested refund.
    Your experience is not what we want for our customers or their gift recipients and we appreciate you letting us know about these issues so that we can do our best to keep them from happening in the future.
    A refund receipt is on the way to your email inbox now, 
    If we can be of any further assistance, please do not hesitate to reach out again.

    Customer Answer

    Date: 01/04/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ******42, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ********

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a gift basket for Christmas delivery. Over a week later, the basket is still awaiting packaging. I have attempted to reach the company via their 603 and 888 numbers for several days. I have requested a call back. I have been on hold forever. I have emailed them. No reply to any of my efforts.

    I have canceled the charge to my credit card. I have

    Business Response

    Date: 12/27/2023

    Hello ******
    Thank you for reaching out via the BBB. 
    During checkout on our site, you chose a delivery date of December 22nd for your gift shipping to Massachusetts. Since we are based in New Hampshire, your order was scheduled to ship on the 21st to meet the delivery date that you chose.
    I do see that your order was cancelled and fully refunded, as requested, on December 19th. 
    We are sorry to hear that you were unhappy with your gifting experience and apologize for any misunderstanding around how our gifts ship.
    Thank you again for your feedback,
    The Team at GourmetGiftBaskets.com


  • Initial Complaint

    Date:08/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a gift, fruit basket on Wednesday August 9 with old rotten fruit and stale candy...very disappointed. Picture attached.

    Business Response

    Date: 08/17/2023

    Hello ***,

    Thanks for reaching out via the BBB, and for providing a photo. We’re sorry to
    see that your gift arrived in poor shape.

    The sender of your gift also reached out to us about this issue, but it doesn’t
    look like they  advised us of their
    preferred resolution.

    A full refund was offered to your gift sender, and we are happy to honor that. If there is anything
    else that we can assist you with, please feel free to contact us directly via
    phone or email
    ###-###-#### ***************@gourmetgiftbaskets.com

    Sincerely,

    The Team at GourmetGiftBaskets.com

  • Initial Complaint

    Date:07/24/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a gift basket from Gourmet Gift Baskets in June 2023, it never arrived in time. We did not get a refund and they charged our account again in July. Attached are charges to our account.

    Business Response

    Date: 07/24/2023

    Hello *********,
    Thank you for reaching out via the BBB.
    We are sorry to hear about the initial delivery problem with
    your gift order.
    We did review the transaction in question and see that you were refunded in
    full on July 13th, and that no further charges to you were located. 
    I understand that our service team has already provided you
    with this information along with a detailed refund receipt via email this
    morning.
    If there is any other information that we can provide to help you resolve this
    with your banking institution, please do let us know.

    Thank you,
    GourmetGiftBaskets.com

  • Initial Complaint

    Date:04/10/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting a refund from gourmet gift baskets, I placed an order on 4/6/23 with gourmet gift baskets for an Easter basket to be delivered to my 8 year old granddaughter in Clarksville Tennessee. The company stated that the package would be delivered by 4/8/23. UPS is the vendor this company uses for delivery, the UPS driver called me after he made an attempt to deliver but said the address didn't look correct but the address for delivery is correct, he apologized said he had just left couldn't go back and that the Easter basket would be delivered Monday, My 8 year old granddaughter doesn't understand why she didn't get an Easter basket after she was told by me her basket was on the way.
    Order # **********
    Amount was $ 84.28

    Business Response

    Date: 04/12/2023

    Hello ******,
    Thank you for providing this feedback via the BBB. In review of this case it
    looks like your delivery was delayed due to an incomplete delivery address. I
    understand that you have corresponded with our Customer Service Team to resolve
    this delivery issue and you opted to have the gift returned to us. Your
    returned product refund has been initiated and you should see this reflected on
    your account within 2-5 business days.  We
    sincerely apologize for the issue you experienced and do hope you will consider
    using us again in the future.
    Thank you and have a great day!

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product was sent as a gift. Most of the items in the gift basket were stale and couldn't be eaten. Contacted customer service and they refused to help. The company has a satisfaction guarantee but refuses to honor it.

    Business Response

    Date: 02/15/2023

    Hello *******,
    Thank you for providing this feedback via the BBB. In review of this case it
    looks like we were able to resolve this issue as you corresponded with our
    service team via email and a replacement shipment was initiated on February 1st.
     The carrier tells us that the
    replacement shipment was delivered on February 5th. Again, we
    apologize for your experience with our brand and hope you were able to enjoy the re-shipment.
     Thank you and have a great day!

    Customer Answer

    Date: 02/28/2023

    BBB spoke wih this consumer who has indicated that this complaint was resolved to their satisfaction. 

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12/11/2022 for a Deluxe Gift Basket totaling $109.30 after taxes,fees, and shipping. It has been two weeks since the gift was to be delivered to the recipient and I have received no help or meaningful responses from the company to reconcile this issue. My emails go ignored, and when I speak to a (I'm guessing outsourced) representative they give me no relevant information as to where the package is or help other than "it's delayed due to weather" which is a complete lie to push the issue out of the way. The basket contains perishable items so if or by the time it's actually delivered the food inside the basket will go bad. I am about to do a chargeback with my bank and never deal with this place again.

    Business Response

    Date: 01/26/2023

    Hello.  We resolved this complaint directly with the customer on January 6, 2023.  Unfortunately the gift delivery was lost in transit and never reached the destination.  Our Customer Service team issued a full refund on January 6 in the amount of $109.30 and emailed the customer the details of the refund.  Please let us know if there is any other information needed.

    Thanks. 

    Customer Answer

    Date: 01/30/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ********

  • Initial Complaint

    Date:10/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed Order ******9634 with this company and was charged $93.23. The order was never delivered. I work from home and have a security camera. I also received a different package from *** ** on the same day Gourmet Gift Baskets claims my order was delivered. I called multiple times and sent multiple emails, which were ignored. *** ** determined the package was lost in transit and instructed me to contact the company and initiate "Lost package procedures." Finally, I was contacted by Julie V****** from the company who offered a replacement but refused a refund. The problem in, this was a Halloween gift and the recipient is now traveling out of the country for the next month, so a replacement would be useless. I communicated this to Ms. V****** in voicemail and email, several times, and am once again being ignored. I do not believe this is the behavior of a legitimate business. In fact, I believe I have been scammed. I'm asking for a full refund for the final time or I'll be forced to take the matter to small claims court.

    Business Response

    Date: 10/31/2022

    Thank you for providing this feedback via the BBB.
    In review of your case I see that the Gift Concierge you had corresponded with previously has already finalized the refund requested for your order. We do apologize for the issue you experienced and do hope you will consider using us again in the future. Thank you and have a great day.

  • Initial Complaint

    Date:10/12/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Cheers to Boss basket & paid $125. Recipient received gift & sent me a pic. It looks nothing like what was described & advertised. Poor presentation & packaging. Paltry quantity of items in basket & just poor quality all around.

    Business Response

    Date: 11/15/2022

    Thank you for contacting us via
    the BBB to let us know that you are not satisfied with your purchase. This is
    unusual feedback for the product that you ordered, and it has been shared with
    our product and marketing teams for further review. We certainly do not ever want
    to disappoint our customers and have granted the refund that you requested.
    Those funds will be remitted to your original form of payment and should post
    within 24-48 hours. Thank you again for shopping with us and we do hope you
    will consider GourmetGiftBaskets.com  in
    the future. 

    Customer Answer

    Date: 11/16/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18201071, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

Gourmetgiftbaskets.com, Inc. is BBB Accredited.

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