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Business Profile

Lawn and Garden

James R. Rosencrantz & Sons, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for James R. Rosencrantz & Sons, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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James R. Rosencrantz & Sons, Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2023 I purchased a new mower. After purchase waiting delivery told owner claimed my mower had to wait weeks for another. The salesman ******************* promised because of what the owner did I would recieve a free maintenance tune up in 2024. I have an email to prove that it was promised a pickup and a drop off. First call they sent a on site maintenance tech. He didnt do the service. Had me send him a copy of the emai. Said set it up for **** l sent it to the service guys phone. Since then They refuse to call back. Tried 4 times without reply. A 250 dollar value is the maintenance.

      Business Response

      Date: 06/27/2024

      Hello, 

      We have called **** several times, but he doesn't answer. Voicemail then picks up and states that "the voicemail box is full, and cannot accept any messages". This complaint has been escalated to the owner of the company, and the owner sent an email because when the owner called ****, he didn't answer and it went to voicemail - Which is full and cannot accept new messages. 

      In the email, the owner apologizes for his initial experience, and then offered a 2nd ************ of his machine - The owner also sent a text message stating to call back on that number. 

      Business Response

      Date: 06/27/2024

      email attached

      Business Response

      Date: 06/27/2024

      I would just like to add the **************** had never once dealt with the owner. He was dealing with the store manager, ***** Rosencrantz, which is not the owner. 

    • Initial Complaint

      Date:12/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a snow blower attachment for my tractor. I was sold the unit as "new 2023" it was missing parts so that it could operate. I received the parts 2 months later and found out at that time the unit was misrepresented and was actually a 2020 snowblower being sold as new. I have asked for a refund and they tell me I cannot return the unit. Ii intend to file a claim with the state attorneys office for misrepresenting product. I was also sold a defective bucket for my skid steer. this has not been replaced and has been almost three weeks with no resolution from the dealership. I want a refund for both units

      Business Response

      Date: 12/15/2023

      Customer called and claimed that the snowblower was too "heavy" for the tractor that he already owns, and he'd like to perhaps swap it out for a front mounted snowblower as this snowblower in question is a rear mounted three point hitch type. He was told that the warranty had started ticking away as this unit had been warranty registered with corporate. It was explained that the snowblower is now considered "used". He then claimed "oh, I didn't know this had a warranty - I thought I bought a left-over". The unit was in no way misrepresented. It was also explained that perhaps he could trade it toward a front mounted version, and that we would take care of him. 

      A replacement rock bucket was ordered as the first bucket he purchased is actually defective. The replacement bucket is scheduled to arrive today 12/15/23, and it was agreed that Rosencrantz would deliver the new bucket and pickup the old bucket at no charge to him. 

      The customer is not getting results within a 12hr time frame (factory shipping, and didn't like the snowblower answer), so now the customer is choosing avenues of defamation and spreading false information in places such as the BBB. 

       

      Business Response

      Date: 12/15/2023

      Please see the attached purchase order that the customer signed, which clearly states that the snowblower is a model year 2020.

    James R. Rosencrantz & Sons, Inc is NOT a BBB Accredited Business.

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