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Business Profile

New Car Dealers

Volvo Cars of Exeter
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/20

    I'm getting a message on my Volvo 2017 S60 regarding on call service. I don't want or need this and te on;ly way to make the mesage go away is to pay a dealer almost $900.00 no one ever mentioned this when I bought the car over 3 years ago

    Business Response

    Date: 11/14/2023

    I spoke with Mr *******.  He is frustrated that **** has stopped using 3g which his car has and allows the car to contact Volvo on Call by pushing a button.  He told me that he doesn't need that feature and he just wants the message that shows up to turn off.   When he called our service department the other day he was told that the only way to ensure it doesn't come back on is to replace the modem with an upgraded one.  The cost is @$900.  I told him that the next time he is in the area to stop by and I will have a technician see if he can stop that message from reappearing but I can't promise.   He was happy with that and understands that it is not anything that the dealership did or know was going to happen when he bought the car, Volvo did send all customers letters explaining this months before this was going to occur. 

    Business Response

    Date: 11/14/2023

    This letter was sent to customer regarding ****

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