Complaints
This profile includes complaints for Great North Property Management Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 10 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my deep dissatisfaction with Great North Property Management and their handling of my situation. Since their takeover in May, I have experienced ongoing mistreatment that has left me feeling frustrated and unfairly targeted.Great North has created problems out of nothing, seemingly in an effort to collect violation fees. Every time I attempt to reach a reasonable agreement, they escalate the situation rather than listen to my concerns. I have repeatedly tried to explain that my portable EV charger is not a charging station and, therefore, should not require a permit for usesimilar to how outdoor extension cords or garden hoses are ********** is clear that they operate with a biased opinion and refuse to acknowledge the facts. Their collaboration with a collection firm raises concerns about their motives, suggesting they are more interested in generating revenue from violations than ensuring a safe and fair community.I have been charging my electric vehicle without issue for over a year, and there have been no complaints from neighbors until this management took over. Their actions feel like an infringement on my rights as a tenant and homeowner. I strongly urge anyone considering Great North Property Management to think twice, as their practices seem to prioritize profit over fairness and understanding.
Business Response
Date: 05/21/2025
This issue is being handled by the association's attorney.
It has nothing to do with Great North Property Management. It's an associaton issue and the son of the unit owner broke a rule.
The Board is now suing him over this violation.
Customer Answer
Date: 05/21/2025
Complaint: 23360311
When i asked the board to talk about for an agreement they say it has nothing to do with them it is great north decision, and now great north is say it is the board of directors decision, going back and forth trying to rack unlawful violations against a compliant ev owner, we all know that the bylaws has no problem with using utilities outdoors for a brief use and not permanent, as they allow people to use an extension cord to vacuum or pressure wash or using a garden hose , i am using a safe portable charger with an extension cord not permanent only for a short period of time, so the violations are not valid, and we need to resolve this as i feel like i am being harassed for going green .
Yorgo El-******Business Response
Date: 05/22/2025
We dont make the rules up at any association that we manage. Each condominium has a set of bylaws and rules and regulations. This unit owner broke the rules and its been turned over to the associations attorney. We are not involved. The attorney is handling this.Customer Answer
Date: 05/23/2025
I didnt break the rules , they are making false accusations or they would have said what rule i broke , this is a fraudulent claim, the collection attorney you hired after the hoa asked you so you are not correcting the hoa false claims therefore your in on it , i asked for a meeting and i was denied, and now based on those false violations i am being denied my right to join the proxy meeting, i asked for permission and was denied based on there personal opinion, I have beed charging my vehicle for a year , I dont see a problem or liability, your false accusations and outrageous fine need to be terminated and reach an agreement that i am not breaking the bylaws or any laws , i am doing what my government asked and helped me by paying 7500$ to buy an ev and be green as i drive more than a 100 miles per day, using and extension cord and portable charger is not written in the bylaws, and i am using a cable guard so no liability to claim, these false accusations needs to stop and we need to reach an agreement .Customer Answer
Date: 05/23/2025
I didnt break the rules , they are making false accusations or they would have said what rule i broke , this is a fraudulent claim, the collection attorney you hired after the hoa asked you so you are not correcting the hoa false claims therefore your in on it , i asked for a meeting and i was denied, and now based on those false violations i am being denied my right to join the proxy meeting, i asked for permission and was denied based on there personal opinion, I have beed charging my vehicle for a year , I dont see a problem or liability, your false accusations and outrageous fine need to be terminated and reach an agreement that i am not breaking the bylaws or any laws , i am doing what my government asked and helped me by paying 7500$ to buy an ev and be green as i drive more than a 100 miles per day, using and extension cord and portable charger is not written in the bylaws, and i am using a cable guard so no liability to claim, these false accusations needs to stop and we need to reach an agreement .Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Business:Provided zero warning before towing my vehicle despite condo by-lawsclearly mentioning warnings before ultimately towing.Authorizing special assessments for repair costs significantly inflated do to neglect.Complaint:-Zero effort to maintain property-Inflated repair costs due to negligence passed onto owners-Water main break finally repaired after a year+ of property flooding, on owners dollar, no reserve-Full building fire system replacement only after fire ******** command. $200k on owners dollar, no reserve-By-laws that include tow warnings before towing but then no warnings, no communication before towing-Dug up ground, removed trees and other disturbances after repairs are never repaired or fixed.-Obtuse lack of contact information, property management emails are marked with no reply, with no number or email attachedonline forms remain unanswered for weeks. -Rude, unhelpful and unknowledgable property contactBusiness Response
Date: 03/28/2025
This is a property specific issue and not that of Great North.
The Board that lives there would have to decide to reimburse the fee.
We have no vote on this particular matter as we are only a third-party management company. I would suggest a request get emailed to the property manager, who will then present it to the board and let them decide. If vehicles are not obeying parking rules at communities towing is always a possibility and no warning is required.Thank you.
Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Great North has ignored my requests for repairs to my condo in ***********. I have been trying to get someone to fix a hole in the exterior wall under my deck for two plus years. I have emailed and put multiple maintenance requests in their portal with absolutely no response from them in anyway. We have had chipmunks and mice getting in through this hole and now we are getting water damage. I dont know what else to do to get the companys attention.Business Response
Date: 12/02/2024
I spoke with the property manager. This work was scheduled to be done by a third party vendor (not our company).
Given the delay we have moved it and will just have our own crew handle it. We should be able to fit this in sometime this week.
Thanks.
******Customer Answer
Date: 12/09/2024
Complaint: 22621561
I do not accept the business's response as a resolution to my complaint because: while they did send someone out to look at the hole they have not fixed it and they have provided no communication regarding when they might actually fix it.
Sincerely,
*** ****Business Response
Date: 12/17/2024
Our guys were on site on 12/4.
Here are the job notes:
Job notes from ***** on 12/4:
5 Swift lane we plugged the hole under deck in the ledgerPhoto attached....Thank you.
Business Response
Date: 12/18/2024
Photo should be attached....Initial Complaint
Date:09/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the summer of 2019, Great North Property Management had contractors on the property to "fix" the siding. Since this was done I have been unable to open my bedroom windows; I have requested by email that this gets fixed many times to the Property Managers (First ****** ****** and then ***** ****). Since then I have put in Maintenance Request in the Great Norths Property Management portal on a monthly basis, only to get no rep ******* windows that do no open are a fire hazard.Business Response
Date: 09/28/2024
We sent one of our carpenters this week to look. Upon inspection of master bathroom window he found that original double hung Rivco window has been replaced with a vinyl double casement window. Both cranks are damaged, one is missing handle and other spins. He could not find name of window manufacturer.
He see no signs of spray foam usage. He explained to Audrey that a normal vinyl replacement does not require working on the windows. He told her that windows and doors are unit owner responsibility and that association contractors would not be required to preform repairs on them.
There is no evidence to support her claim at this time. It’s owner responsibility to repair.
This is not a valid complaint against our company. Thank you.Customer Answer
Date: 10/02/2024
Complaint: 22291190
I do not accept the business's response as a resolution to my complaint because: I strongly disagree with this statement. The windows were replaced prior to my purchase
of the condo, and did work fine until they were working on the siding. At no time did Great Norths carpenter even
look closely at the window not did he even attempt at doing so by taking off
the screen and/or getting a lift to look on the outside (as he told me he would
do). I had told him that I had had an
outside contractor look at it – and he did take off the screens look inside to
see the foam damage.
He basically told me that I was lying and it was my word
against theirs and I had no proof of dates, etc. The cranks were broken due to trying and
trying to open the windows after they had been closed. Ironically enough, when
the damage first occurred I could not close them, but once they were closed
there was no opening them.
However, after I found the email that states the dates and messages
sent to the Property Manager back in which that discrepancy and many more are
noted. The emails are copied and pasted below:
Thank you,
Eric Langill
TWB Companies, LLC
603-660-4157
Begin forwarded message:
From: Audrey Langill <[email protected]>
Date: October 8, 2019 at 11:26:17?AM EDT
To: Shelby Geehan <[email protected]>
Cc: TITAN WHITE BOX <[email protected]>
Subject: Re: 2 Suncook, Unit 27
My son has my best
interest in mind and I appreciate that very much. I did tell you that I
was going to have him take a look because I knew things weren't right and he is
far better than I to say exactly what is wrong. The work that was done to my
windows has been done from the outside so I didn't see the need to take time
off of work. Also, the window problem with the expansion foam
happened on September 25th - 12 days AFTER the interior inspection.
As I wrote before, I
have complained repeatedly regarding the windows and each time they tried to
"fix" it, they made things worse. I need them to come back and fix
(if not replace) my windows.
Best,
Audrey Langill
2 Suncook Terrace #27
On Mon, Oct 7, 2019 at
12:29 PM Shelby Geehan <[email protected]>
wrote:
Ok. I thought that was
the case. I think it’s important that your son also realizes that.
From: Audrey Langill <[email protected]>
Sent: Monday, October 7, 2019 12:22 PM
To: Shelby Geehan <[email protected]>
Subject: Re: 2 Suncook, Unit 27
No, they didn't. I
wasn't able to get time off but would gladly work on meeting them if that is at
all possible.
On Mon, Oct 7, 2019 at
12:11 PM Shelby Geehan <[email protected]>
wrote:
I understand.
Were they able to get into your unit for their walkthrough a couple weeks ago?
From: Audrey Langill <[email protected]>
Sent: Monday, October 7, 2019 11:02 AM
To: Shelby Geehan <[email protected]>
Subject: Re: 2 Suncook, Unit 27
Please do. My
main concern is the window which cannot be closed properly, with the
temperatures going down this is extremely important that it gets fixed.
This is very upsetting do to the fact that one of the reasons I bought that
unit was because it had all new windows and it appears now that they have
ruined one. I have complained repeatedly regarding the windows and every time I
did it seems like the condition worsened.
Thank you,
Audrey Langill
2 Suncook #27
On Mon, Oct 7, 2019 at
9:40 AM Shelby Geehan <[email protected]>
wrote:
Thank you. I will
review these with the Board and the head of this project when he returns from
vacation. Thank you again.
From: TITAN WHITE BOX <[email protected]>
Sent: Wednesday, October 2, 2019 8:20 PM
To: Shelby Geehan <[email protected]>
Cc: [email protected]
Subject: 2 Suncook, Unit 27
Shelby,
I’m writing to you
this evening in regards the ongoing siding and restoration work at 2 Suncook
Terrace. This past weekend I visited my mother in Unit 2 and noticed some
very substandard work being performed to the building, specifically in and
around her unit. This concerns me as some of the work just performed is
creating an imminent opportunity for future damages.
Some of the
substandard work I witnessed is
Electrical devises were never removed and trim was installed so that rain and water will enter the device. Was an electrical permit pulled with Merrimack ISD?
Metal flashing installed around the windows were
Cut too short allowing water behind the siding
Filled with expansion foam which raised the sill so that the windows do not close properly
Filled with caulking so that the weather strip has been destroyed on the windows
Left a 5/8” void between the flashing and the window
New flashing was left dented and marked up
Joist Hangers were removed to install wood blocking to catch the new decking
Joist Hangers were fastened with roofing nail which are not to code
Joist Hangers were missing or not fully nailed which is not to code
Metal Flashing was installed with sharp edges exposed, metal flashing must be turned in or returned under the substrate it is protecting. These edges are shard and can cause bodily harm.
I am very well versed
in the building trades and I am a real physically licensed builder so I fully
grasp building standards and codes. My license number is MA-CSL 108388.
Please ask your subcontractor to return to this unit and perform the work your
paying them to do, to the appropriate standards and to code. This is for
the safety and best interested not only to my mother, but all the residents in
Suncook Terrace. I am more than happy to walk you or your staff, or the
building inspector through all these items at any time.
Please feel free to
reach out to me at any time.
Thank you,
Eric Langill
President
Titan Whitebox Company
603-404-8943
WWW.TITANWHITEBOX.COM
Sincerely,
Audrey LangillBusiness Response
Date: 10/03/2024
We are going to send a few of our guys over next week to take another look at this. We will reach out to her.
If it's determined to in fact be a common area issue it won't be billed to this owner but if the windows are defective the time spent on this will be billed back as windows do belong to the unit owner.
We will make every effort to get to the bottom of the route cause.
Thank you.
JustinInitial Complaint
Date:08/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In order to live comfortably I need to replace my windows. The management company requires their contractor to do work prior to remove rotted wood as they do not allow outside contractors to do so. The management company refuses to list me as an additional insured denying entitled coverage when my unit is directly impacted. Damage was done to my unit by their hired contractor and they maintain that all damages incurred by their contractor within my unit is my responsibility. Prior to work beginning, I requested to be listed as additional insured and they refused. They have since stopped work and without completion, I cannot install the windows. They neglected the building for years which led to this rot, and now they refuse to list me as additional insured when doing work that impacts my owned unit even though they force use of their contractor who damaged my unit. The amount paid is my annual fee.Customer Answer
Date: 08/14/2024
Great North has now informed me they will not do the work required for me to install my windows. Once I told them they should be held liable for any damages they caused in my unit by e a contractor of their choice, they stopped the work completely. I sent pictures of the damages which the contractors themselves said they would fix, however, the property manager *************************** said they would not fix and then refused to finish the work. She responded with... the maintenance crew will not be back at your unit to finish the work on the 2nd floor windows. This will be your responsibility to have completed and the association will not be paying for this work to be down by your contractor. Then followed with "Your pictures and emails will been sent to upper management and as I have stated before, the contractor will.not be back at your unit to work on the 2nd floor windows and that it will be your responsibility and contractor to fix what is needed to install your windows." This after they made it very clear that my contractor cannot do any work in the outside (common area) and that it will be a violation of the bylaws in place.Customer Answer
Date: 08/14/2024
The contractor has charged me an extra fee for having to do the work to the common area that is the responsibility of the condo association per the bylaws. Due to this, I want to be fully refunded for this extra cost by the management company for their breach of duties.Customer Answer
Date: 08/15/2024
Attached are emails from the attorney representing Great North. Upon review, it is clear that Great North has lied about the treatment of their vendors. I was not home at the time of the work. The workers only speak Portuguese, and my girlfriend also speaks Portuguese being from ******* The vendors were invited in my home, given water, they discussed the damage caused, admitted fault, and offered to fix. I can get all of this in writing from the vendors if needed for the BBB. I also have a full text chain with the head of the crew (who did not perform any work), none of which was hostile or unpleasant. I have attached those texts as well.
Great North refused to let them fix the damage even when their hired contractors admitted fault. Upon the confirmation in writing from ***************************** at Great North that this damage caused by them, and all future damages caused will not be the responsibility of Great North to fix, work was stopped. They did not want to be held liable for any future damages, then refused to complete the work required because of this. The workers also stated that the work forced by Great North was done in an incorrect order so that Great North would not have to be liable to fix any damages by my contractor upon completion of their work. There was nothing but pleasant, professional, and truthful interaction with the vendors and myself/girlfriend, and I can get this in writing if needed by the contractors themselves.
Customer Answer
Date: 08/19/2024
Invoice that was paid with receipt for work attached. This is the responsibility of Pride's Crossing and Great North via the bylaws. I would like this total of $1,488.57 paid to me for the work and supplies needed to repair the rotted areas in the common area which Great North refused to work on once they damaged the interior of my unit.Business Response
Date: 08/29/2024
Hello,
This is being handled by the associaton's attorney *********************.
Here is the letter for your records.
I have no intention of engaging with this indivdual. Nor should it reflect negatively upon our business.
Thank you.
******
Customer Answer
Date: 09/05/2024
****** and ****** from Great North have lied regarding treatment of their workers. I can get in writing from the contractors that Great North is falsely accusing me of mistreating their workers. I have mentioned this in prior communication with the BBB. ****** and ****** have continuously avoided rectifying this and other issues and are now falsely dragging my name through the mud by lying directly to the BBB and their attorney . I emailed Great North the invoice and receipt for the work on 8/22/2024 they are (per the bylaws) required to complete and refused to complete after their workers damaged my unit and said they would not be liable. I have not heard a final answer regarding the reinstatement of these funds to me. The BBB should definitely look into Great North and their negligence and false accusations which is bordering harassment at this point.Business Response
Date: 09/09/2024
We have nothing else to say on this matter.Customer Answer
Date: 09/12/2024
Great North has now imposed a fee of $973.50 to my account from their lawyer. I have also yet to hear back regarding the funds I would like returned to me from their lack of completed work that my contractor had to finish.
The lawyer emailed me:
In closing, the Board will not assess the legal fees related to this letter to your unit, though they are entitled to do so under MGL c. 183A, s. 6. However, should there by further abuse of vendors, further abuse Great North employees, or any other rule violations, the legal fees and costs incurred will be assessed to your unit. It would benefit the Board, and yourself, if you approach issues in a nice, more conciliatory way. When people work cordially together, good things happen. I will not be responding to any response you may write with regard to this notice. If you have any response, you can send it to the board via letter, or you can utilize your one email to ******.
I was then billed $973.50 due to responding to one email (prior to reading his email about billing). This is another instance of Great North trying to harass and strong arm me.
Please ensure this fee is removed from Great North and that the work completed by my contractor and paid for is refunded.
Customer Answer
Date: 09/12/2024
Upon contact with Great North and their lawyer, they have removed this fee. Per the attorney "The assessment to my unit was made in error".
That said, the refund for the work required by my contractor that was supposed to be completed by Great North contractor is still outstanding.
I would like to close this issue out with the BBB, but until I am fully compensated this complaint will remain open.
Initial Complaint
Date:06/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My basement has been leaking since December 2023. A proposal was submitted in mid March and Great North Property Management has not completed repairs on my basement causing ongoing damage to my home. They will not return any communication I've had with them on getting the repairs completed. They have been paid $449.00 since December on a monthly basis. I have multiple emails, photos and the proposal that was submitted if necessary.Business Response
Date: 07/11/2024
This is a board decison and not that of our company. We do not make the decision on anything at any property we manage. Each elected board does.
I know the board has seen this complaint and the manager will be reaching out to the owner but this isn't a Great North company issue and should not reflect poorly on our business.
Thank you.
Customer Answer
Date: 07/26/2024
I have asked for the information and gotten no reply. I can send the bylaws and photos of the leaking, the ponding on the patio, payments on my monthly fee I've made if you wish. I live in a condo with Great North as the property management company. I have been paying them ****** per month for the past 5 yrs and now pay them ****** per month with a recent increase. They were sent the proposal for repairing my basement mid March. I forwarded it to the property manager, ******************* at Great North Property Management. Despite ongoing requests as to when the repairs would take place I have got little to nothing in return on the repairs being done. I cannot repair it myself without their permission. No contractor will repair it without the property management okaying it. The bylaws state they are responsible for repairing exterior issues, the ponding on my patio which leaks into my basement. The water continues to come into my basement with every rainfall, it is being soaked up by a load bearing wall, part of the exterior of my home. I fear mold is growing in the enclosed area above it from continual wetness. I keep a fan on it which has increased my electric bill. Please help me. Or direct me where I can get help. Thank you!Business Response
Date: 08/07/2024
This is not a Great North issue.
The matter has been brought to the board that lives at the property a number of times and they have not made any decsions.
We have no control over the decision making at any property we manage. The elected owners do.
Please remove this from our company's BBB record!!
The owner needs to take this up with their board at the property.
Thank you.
*****************************Customer Answer
Date: 08/17/2024
Complaint: 21907391
I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Sincerely,
***********************Initial Complaint
Date:05/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was the owner of unit 105 at *****************. In ****** MA. *********************. In March of 2023, my unit suffered a flood from broken pipe. I received a bill for water mitigation for $9001.78.My insurance covered $6000, and the remaining $3001.78 was submitted to Middle Oaks condo insurance. The claim was approved, and the money was sent to the management company. The property manager is refusing to give me the money, saying that the trustees have to approve the release of the payment. It has been months, and I have science sold my property and moved away. I'm still trying to get my money. I called the accounting office, and the money is there, they to do not understand why he is refusing to forward the payment.Customer Answer
Date: 05/10/2024
Dear BBB, I just received a message from the new manager of the property whom I have contacted before submitting the claim. She looked into my situation, and the company would be sending me the check. I am happy with the results. However, this does not change the fact that the insurance company approved my claim and issued the check, but the previous property manager refused to release the payment to me for months. It took a couple of weeks for the new manager to resolve the situation. Thank you. *******************.
Initial Complaint
Date:10/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Property manager Shaina K***** an agent of Abbydog LLC. has repeatedly neglected and failed to contact me the tenant over the past 6 months on a variety of different issues. From rat infestations to inability or refusal for 6months to repair or replace mailboxes on the property to now attempting to illegally evict me from the premises as well as many other tenants do to research and word of mouth around the property. she has misplaced my May rent payment and I went to the bank and can prove that someone from Abbydog LLC. cashed said check in Phoenix, Arizona at First Citizen Bank on 9/13/23 at 12:25.08 pm 4 months after receiving it and accusing me of not paying that month, Now October 17, 2023 we have seen a notice from the town of Lebanon, N.H on the front of 4 separate buildings that they will be shutting off our Water/Sewer to all 4 buildings because shas failed to pay the Utility company Liberty Utilities for the amount of $6161.04 and with some further research come to find out that they do not have any offices in Arizona nor anywhere on the west coast. Which incidentally leads me to believe that there is something going on with the funds being misused and claimed to be missing or unpaid by the tenants. this is a widespread issue that multiple tenants are having and the notices on the buildings affect 80+ apartments with people in them. She refuses to answer phone calls and messages to her office and cell phone and even emails we have no one else to contact regarding these issues... PLEASE HELP!!!Business Response
Date: 10/19/2023
This tenant is under eviction and I will be in court
next week. We have not misplaced any rent checks and look forward to having the judge review the information. We have also not had any complaints of
rats.The water bills were paid in full yesterday by our accounting group.
Thank you.
Initial Complaint
Date:10/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had a major leak in my condo caused by a failure in the brand new roof that was installed in the last year. The condo management company has refused to remediate the water and mold damage or even come up with a repair plan. They are ignoring multiple requests from myself and my attorney. It is hazardous to continue to live in the condition of my condo and they have stated they will take care of it and will take care of my alternate housing as well. Since then they have been completely non responsive and I am desperate to get help in resolving this issue.Business Response
Date: 10/16/2023
The
contractor installed a new roof this year. Unfortunately, there was a
tear in a seam that leaked water into this unit a few weeks ago. Our
people were immediately all over that issue, fixing the leak, installing
dehumidifiers and inspecting her unit. Our staff inspected her unit with the board and
expected to find collapsed ceilings and walls from her comments but found
no real damage at all. She claims there is mold but we don’t see any or
smell anything. The board and management believes the issue is
resolved. She went out and retained an attorney for additional
claims. The board has an attorney from **** talking to her
attorney.This is a property specific issue and not one of our company. The board at the association needs to decide to do anything further which is being discussed with legal council directly.
Thank you.
Customer Answer
Date: 10/16/2023
Complaint: ********
I do not accept the business's response as a resolution to my complaint because:
This is completely false! They had someone repair the leak from the seam, but did not fully repair the roof leak as I continue to have more water coming into my ceiling. I have made the property manager and regional manager aware of this but have had no reply.
They had ******* come in and inspect the damage and they have determined that there is extensive damage and much of the condo needs to be gutted and remediated for mold due to the water damage. The regional director had stated back when this happened that “he is so sorry that this occurred” and that he would make sure it was taken care of. This has not been the case. They removed the dehumidifier and the moisture has continued to come through the ceiling. There has been no response to my requests for a plan of action, that is why I retained an attorney. My attorney has reviewed the condo documents and has established that the damage to the roof and all of the repairs due to the damage that it caused to my condo are not my responsibility but are the responsibility of the condo association to cover the damages. I have to move out of the condo due to the health risks and also it will not be inhabitable during repairs. The condo association is required to cover my costs for the damage repairs and cost of moving my belongings out as well as alternate living arrangements. If the condo association believes this is the fault of the roofers, then they can seek repayment from them, but it is currently hazardous to remain in my condo and it needs to be repaired immediately. I pay $523 for my HOA fee every month and I am paying for services (insurance and building maintenance, etc) that I have not received.
I have attached just a couple of the photos and videos of the damage that is in my condo from the roof. This doesn’t show most of the damage but I was limited to upload to this.
Sincerely,
********* ****Business Response
Date: 10/18/2023
This has already been responded to. The association's attorney is dealing with her attorney directly.
This is not a Great North issue.
Initial Complaint
Date:08/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved into the apartments in May of this year (2023) within the first couple of days I realized the keys that the property manager (Shaina K***** gave me did not fit my mailbox. I called and left her a VM explaining the situation and weeks went by without a response. I then decided to go to her office in early June with the keys she gave me to exchange them, her receptionist told me she was not in and that she personally didn’t know where the keys were but gave me Shaina’s contact info again and told me to reach out. The receptionist also told me to call the post office. I went home and called Shaina again and left a voicemail, no response. I spoke to the company that helped me get the apartment in June/July and they told me to try Shaina again which I did with no response. In June I went to the post office as I was told the post office could change the locks. The post office said it would be $65 upfront. I said I would wait to ask the landlord at which I called her again-no response. In July Shaina sent an email to all residents about a laundry room in another building. I decided to send an email to her, which happened to be a couple days after I was injured badly due to the broken curb outside the apartment I addressed the injury and the mailbox situation, no response. A couple days later (now August) another gentleman Daniel S***** sent an email about parking lot while filling cc’ing Shaina. I decided to email them both in an email forwarding my last email addressing my injury and the mailbox situation and Shaina FINALLY responded telling me that the post office does not change locks and if I wanted new locks for the mailbox I would need to pay the property $75 in advanced. I then responded saying I never lost the keys I never had the correct ones so I do not believe this cost should fall on me. No response. I emailed again yesterday restating all the times I’ve reached out and that I do not have another 3 months to wait for her response. I need my mail.Business Response
Date: 08/09/2023
Hello,
I am going to have one of our maintenance techs reach out to her and get this taken care of this week. I will make sure there is no charge for it.
I will speak with Shaina regarding this matter.
Thank you.
Justin G*******
Business Response
Date: 08/17/2023
Date Sent: 8/16/2023 4:30:29 PM
This was already taken care of actually.
key was replaced and handed to tenant.
my apologies for the mistake in earlier reply.
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