We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garage Doors

Seacoast Overhead Door, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

This profile includes complaints for Seacoast Overhead Door, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Seacoast Overhead Door, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - In September of 2022, I called Seacoast Overhead Door to my house because my garage door opener was malfunctioning. The door was having trouble opening and closing. They stated that I needed to replace the panels on my door as they were dented. I could not afford it so they replaced the hinges. The problem continued, but I just parked on the other side of the garage as I could not afford a new door.
      - In August I called Seacoast Overhead Door as I wanted to fix the original problem. They once again told me I needed to replace the panels. I signed a quote for $1,038. I paid $538 as a down payment. I sent videos showing the door malfunctioning and spoke to George about the problem. He said I needed to replace the panels.
      -October 8th, 2023 they came and replaced the panels. The door was still malfunctioning. The door continued to not open and close the following day.
      - October 9th, 2023 I called they told me the door was not going to solve the problem, but I needed to replace a part in the motor. This was not a guarantee that it would fix the problem, but a first attempt. They would charge be $130.
      - October 13th, 2023 I had a different garage door company come and diagnose the problem. He stated that if the door could open manually (which it could) then I should not have needed to replace the door. He knew right away it was the motor. He replaced the motor for $250 and the problem was solved.
      -Glorene has emailed me since about how wonderful her company is and they are standing by their work. They are saying that I never told them about the motor which is not true as it was stated in the original receipt and also in videos. They were the experts who misdiagnosed the problem and want me to finish paying for the garage door. I feel as though I do not owe them any more money as the problem was NEVER fixed and I had to spend even more money to get a functioning door.

      Customer Answer

      Date: 11/07/2023

      Hi ********,

      I spoke with the business and we have an agreement. You can close the case. 

      Thank you,
      ***** ********

    Seacoast Overhead Door, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.