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Business Profile

Auto Wrecking

Car Guyz Auto Recyclers, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Wrecking.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Rav4 from car guys, i signed a contract saying my car would done with two weeks and what would be done in those two weeks. after 3 weeks i received my car. As I drove away the check egine light came on, i had no speed going up hills, it was over heating and the breaks were bad. I was told to bring the car back and it would be fix, i recieved my car back after 7 weeks still nothing was fixed on it. since then had it stop working, losing all power. I again brought it back. I try to call the buisness and never get an answer. today i went to findout what was going on with my car and noone was there it was still on the trailer and the owner didnt know where his employees were or why they were not there.

  • Initial Complaint

    Date:10/05/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a vehicle from the Car Guyz in Fitzwilliam Nh. I wrote a detailed explanation down below in "explanation". I have issues with the vehicle since purchasing it. As I stated below it broke down on me on the way home to Alabama in Richmond Va. I had to stay in a Motel 6 for 6 days costing me around 700.00 dollars. I can verify this and get receipts. The left rear brake came apart. The Midas shop where I managed to get it to had to completely repair the rear brakes. It cost me 1930.00 dollars and would have been 2800.00 but they were able to help me and reaired it for less. Since arriving back in Alabama I had to put in the shop for another issue. They inspected the front brakes and recommended I replace them soon. They gave me an estimate of 900.00. It is going to cost that much because there is so much rust that it it will be a problem to repair. I purchased this vehicle with the understanding that they had repaired the rear brakes. I waited on purchasing the vehicle for a week while they did this. I dont know what they did but they didnot repair the rear brakes. All of this can be verified and I have receipts. I also still have the parts that came off of the rear brakes. These people have a mechanic shop and I trusted them to make the repairs.

    Business Response

    Date: 10/17/2023

    Hello ***

    Glad to hear that you made it back safely to Alabama. Eric has spoken with you repeatedly to resolve this issue and is still awaiting your return call. We could have easily repaired any brake issue for about $200. Sorry Midas took advantage of you in that situation. If you're going to take a 17 year old vehicle across the country I personally would have driven it locally a couple weeks just to make sure there were no underlying mechanical issues. Unfortunately at that age things do come up as it's mechanical and unpredictable. We sell 200-300 used vehicles per year so there's bound to be a couple issues that arise. Your receipt clearly states that you are to come back to our facility for any and all repairs under the warranty. I really wish you could have just brought it back to us for the repairs. We are here to help any way we can but we can't reimburse repairs at other facilities. Please call us if you need further assistance.      

    Customer Answer

    Date: 10/20/2023

    The response I got from CarGuyz in the message was false and wasnt in anyway a solution to the the complaint I made which I explained in my original message. *** *****

    Business Response

    Date: 10/30/2023

    We stand behind our original response.

Car Guyz Auto Recyclers, LLC is NOT a BBB Accredited Business.

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