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Business Profile

Home Builders

Vertigans Builds NE LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this person to replace a sub floor in my mobile home located at ** ****** ****** ********** NH. He went to the property and quoted a price of $800 and I would need to purchase the materials to which I agreed. Before he would schedule he required a 50% deposit. I paid via Venmo on August 24 th and the work was to be done on September 23d. I sent a message earlier in the week confirming the date and requested what time he would arrive. He confirmed the date and stated he’d be there at 10am. He never showed up. I sent a message and he finally replied with a “oh ****”. I then replied and asked if he was still going to be able to do the job. He never replied. I sent multiple messages, called and no response. When he finally did the following day he said he was sorry. At this point I again asked if he was planning to reschedule and again no response. Finally I sent another message request a refund of my deposit. No reply to this message. I again sent a message saying since he was ghosting me he was not going to do the work and that I expected a refund into my acct. To this he said Ok. It has been 2 days and no refund or response to any additional messages

    Business Response

    Date: 10/09/2023

    I have been inpatient at the hospital up until 2 days ago which I can provide documentation to prove that... I tried to resolve and reschedule however the customer refused and I feel that this complaint is unjustified due to a medical emergency which I have documentation to prove... Also customer received full refund through venmo which I can also send verification and proof would love to resolve the issue amicably if that's possible however customer seems adamant to attack my business and myself and not understand that I was in the hospital inpatient.... Dealing with a medical emergency and unable to respond....

    Customer Answer

    Date: 10/11/2023

     

    Complaint: ********



    I do not accept the business's response as a resolution to my complaint because: 

    I have attached the original communications between Mr Vertigans and myself about his acceptance of the job.  

    The second attachement is a copy of the messages I received Oct 9th & 10th.   

    I just received notification on the 9th from Bank of America that they were able to collect the money from Venmo for my deposit of $400.

    I take exception to Mr. Vertigans reply to the BBB that I am unwilling to accept his offer to do the work and that I am adament to say negative things about his business. Unless he provided you the documentation validating his stay in a hospital, I have no reason to believe him.   The entire situation is a bit off.   The work has been completed by another reputable contractor so I am not interested in any further ccommunication with Mr. Vertigans and he has mis represented his coorporation in this matter.  

    I do not now how the BBB deals with this situation,  however I do not believe he deserves a positive rating.  As a attorney I am aware of the steps I needed to take to manage this situation, but not everyone does and I would hate for someone else to experience this time or situation with this business.




    Sincerely,



    **** ***

Vertigans Builds NE LLC is NOT a BBB Accredited Business.

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