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Business Profile

Woodworking

Parent's Custom Woodwork

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Woodworking.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initial communication was in October 2022 - He came to the house to measure and we hired David to build an entertainment center on January 15, 2023. We gave him 2250.00 as a deposit on materials. Initially he communicated his plans with an estimated installation date the beginning of April. We had electrical work complete prior to this date. When I emailed looking for status in February he stated his mother was ill and there may be a delay of a few weeks. I emailed again in March - he stated his mother passed. Each time he gave us a new date, the day would come and go - I would reach out to another excuse. We started calling and leaving messages always being sent to VM. Had final communication 6/5 looking for refund - he claims he was in a care center - we asked for proof he has even started our project. States he has to keep low stress and would try. Now he has gone silent and we need to move forward with another contractor. This is a professional scammer. DO NOT HIRE!

  • Initial Complaint

    Date:04/21/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just as all the others who have filed BBB complaints w about David P*****, my wife and I provided him a $2,200 down payment to build us a set of bookshelves and never delivered the product. He came up with excuse after excuse, including materials shortages, dissatisfaction with the finish he put on them, and then - as with other BBB complainants - health issues with relatives. Eventually we asked him to send us photos of the progress he was making on the shelves - which were met more excuses of not being at his New Hampshire shop for weeks at a time. We finally asked for our money back and he went radio silent. We have not heard from him since. This guy has obviously done this to many, many people before given the numerous BBB complaints as well as NH Attorney General cases. He should be in jail.

Parent's Custom Woodwork is NOT a BBB Accredited Business.

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